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Consider a Career in Changing the Odds

At United Way of Central Maryland, we have a community of employees who strive to do their best and recognize the value of our mission and the teamwork necessary for success. Working at United Way means making a difference. It means getting involved and having a vested interest in your community. We are seeking committed professionals who want to use their skills and experience to create opportunities for others.

Current Job Openings

POSITION SUMMARY STATEMENT:

To provide project management and administrative assistance to the President in achieving the goals of United Way of Central Maryland’s Executive Office.

ESSENTIAL DUTIES AND RESPONSIBILITIES (include but not limited to): 

60% Project Management and Assistance to the President and Executive Office  

  • Perform routine office duties: schedule appointments and meetings, including one-on-one meetings with President’s direct reports; maintain calendars; greet visitors; screen/handle phone calls with discretion; coordinate travel arrangements; compose letters, take dictation and transcribe material. Handle all office responsibilities (mail, supplies, files, etc.). Keep record of expenditures.
  • Serve as the President’s primary liaison with senior managers, staff, volunteers and the community at large.
  • Serve as a designated representative, as needed, at specified external meetings.
  • Lead enterprise-wide efforts to compile, standardize and manage online organizational policies and procedures, including working with SVP and Chief Administrative Officer to manage a cross-functional UWCM team to periodically make change recommendations to Executive Management Council.
  • Coordinate special projects which frequently involve senior managers.
  • Spearhead Organizational Safety and Awareness Committee in partnership with select Operations Council members, Facilities Assistant and others to cultivate a safe, clean work environment throughout UWCM headquarters and other work sites.
  • Participate with the President and other senior managers in organizational development, policies and procedures development and problem resolution.
  • Work with SVP & Chief Administrative Officer and SVP & Chief Financial Officer along with a cross-functional team comprising select members of the Operations Council to manage a robust enterprise-wide risk management program.
  • Problem solve and initiate solutions; do research as needed and serve as a resource to the President and others as needed.
  • Respond to routine inquiries and perform other duties as assigned by the President.

40% Assistance to Key Volunteers, Corporate Leaders and Executive Management

  • Serve as a contact with organizations, key volunteers and corporate leaders.
  • Schedule meetings, make arrangements, prepare agendas, take and transcribe minutes, follow up, etc.
  • Coordinate meeting logistics and handle inquiries related to Board of Directors, Executive Committee, Board Development/Nominating Committee, Strategic Planning Committee, Audit & Finance Committee, Investment Committee, Maryland State Association of United Ways and MD Health & Human Services Referral Board.
  • Assist in coordinating board and committee meetings, retreats and conferences.
  • Support the SVP & Chief Administrative Officer and the SVP & Chief Financial Officer on the boards and committees referenced above.

ACCOUNTABILITY:

In order to be successful in this position, the Administrative Project Leader and Assistant to the President must consistently demonstrate competency in:

  • Maintaining professionalism, confidentiality and effectiveness in executing tasks for the President, Executive Office and the rest of the organization;
  • Gaining knowledge of the vision and mission, goals, objectives, structure and operations of the organization.
  • Performing complex tasks and prioritizing and managing multiple projects.
  • Creating, composing and editing correspondence and other written materials.
  • Communicating effectively, both orally and in writing.
  • Investigating and analyzing information in order to draw conclusions.
  • Making sound administrative/procedural decisions and judgments.
  • Providing excellent customer service;
  • Accurately scheduling and performing necessary functions with regard to making appointments, travel and meeting arrangements; and
  • Meeting timelines for completing and distributing materials.

INTERACTION:

(Internal and External): All internal staff, volunteers, and community leaders.

QUALIFICATIONS AND REQUIREMENTS (required education, years of experience, skills and abilities):

Bachelor’s degree, plus one year specialized training with a minimum of five years experience in a related field including at the executive office level reporting to a CEO. Type at least 55 words per minute. Thorough knowledge of Word®, Excel® and Outlook® with working knowledge of PowerPoint® and Visio.

PHYSICAL DEMANDS (sitting, standing, lifting, etc.):

Incumbent must be able to sit at computer for long periods of time, lift at least 20 lbs. Use hands for purpose of typing, lifting and answering phones and taking messages.

Please send resume and cover letters to: rob.dubeau@uwcm.org

POSITION SUMMARY STATEMENT:

Responsible for the review and closing of all Workplace, AR Payment, Adjustment and Credit Card envelopes timely. Review and process all reports received from other United Ways (DFOUW’s) and complete pledge report envelopes based on research.  Produce and mail monthly billing statements according to the billing timeline. Assist with processing/updating donor choice work for all active campaigns.   Assist with managing the Campaign AR collections efforts.  Perform other duties as assigned by supervisor, to ensure the efficient, timely and successful processing of all work.

ESSENTIAL DUTIES & RESPONSIBILITIES: 

80%     Pledge Processing, Collections and Donor Choice

Pledge Processing

  • Review and close Workplace, A/R payments, and Adjustments a within 10 working days of receipt. Scan closed envelopes onto the shared drive and file.
  • Close weekly credit card envelopes
  • Close all envelopes from third party processor within 48 hours of receipt
  • Ship envelopes daily to the third party processors timely using UPS
  • Review and process all reports received from other United Ways(DFOUW’s) and complete pledge report envelope based on research
  • Perform Andar envelope import into Financial Edge daily
  • Generate and mail monthly billing statements to companies and individuals according to the billing timeline. Prepare any necessary correspondence in conjunction with the appropriate RM as needed.
  • Work in collaboration with Finance Team, to ensure all TQV activity on the Daily Bank Link and “What’s Left” is being closed timely.
  • Serve as backup for Campaign Processing Coordinator on key functions such as: preparing cash and remote deposits, data entry when needed.
  • Monitor Envelopes Built in the Tracking System, ensuring none are more than 10 days old. Follow up with RM’s as needed.
  • Prepare annual pledge card mapping documents for data entry by third party processors and internal data entry staff, by Sept 30th
  • Provide training and assistance to RM’s and LE’s during campaign season and throughout the year. Research problems/issues submitted by the RMs and LEs to resolve the problem; process adjustment envelopes as necessary.
  • Ensure that regulatory and government deadlines, as well as internal pledge processing timelines, are met.
  • Increase efficiency of processes and procedures ongoing, to ensure the highest level of customer satisfaction, internally and externally.

Collections

  • Manage the collections efforts on all active campaigns. Review balance due and credit balance reports monthly, and, working with RMs, make sure the correct pledge is recorded. Prepare report to be reviewed by Supervisor.  Meet to discuss and resolve any issues.  Review reports with VP Donor Services.  On quarterly basis, present info to Senior VP & Chief Financial Officer and Sr. VP Development.
  • Record processing notes on all accounts that require special handling such as corporate match and out of area splits, designations from other United Ways and payments made by a company with a different name.
  • Prepare write-off adjustments when notified by the company or individuals that no more funds will be received.

Donor Choice

  • Manage the Write-In Report, including verification of eligibility, set-up of new agencies and application of book number within 30 days. Notify donors of designations to ineligible agencies within 30 days of appearing on the Write in Report.
  • Manage and resolve requests from Donor Services e-mailbox, phone calls and emails. This includes managing and resolving requests for adding or updating designations on donor accounts.
  • Provide UWCM agency eligibility applications upon request.
  • Assist with processing stale dated checks that have been reissued/voided. Apply designation adjustments to accounts in Andar, as needed.
  • Assist with maintaining donor choice structures for all campaigns. Resolve ineligible agencies by updating their status in Andar and notifying affected donors with unpaid designations. .
  • Assist with clearing the Donor Choice AR Reconciliation report each month
  • Backup for supervisor on running monthly/quarterly designation reports

20%     Customer Service

  • Prepare Donor Listings and Payee Reports upon request.
  • Respond to all internal and external requests and inquiries in a professional manner within one business day.  Research and make appropriate adjustments/corrections.
  • Contact should be made within 24 hours and follow up made every 48 hours until the problem is resolved. Complex requests and unresolved issues should be brought to the attention of supervisor for final resolution.
  • Provide internal and external customer service by being courteous and helpful.
  • Maintain good working relationships with key staff such as Major Gifts, Finance Staff, RD Staff, Loaned Executives, Company Representatives, and donors.

ACCOUNTABILITIES (how you know you’re successful)

  • All work must be entered at 99.99% accuracy.
  • All envelopes, Workplace, AR Payments and Adjustments, are closed within 10 working days of receipt. All work for the month is wrapped up by the 15th   of the following month, ensuring accuracy in month-end reporting and reconciliation work performed by the Finance Team.
  • Envelopes to be processed by third party processor are shipped within one business day of receipt
  • All envelopes from received from the third party processor are closed within 48 hours of receipt.
  •  All Andar data is exported and uploaded into Financial Edge daily
  • Pledge reminder statements are sent out timely each month.
  • Agencies are notified of payouts and related reports available on ePledge by letter or email that is included with designation disbursements. All write-in agencies are resolved within 30 business days after appearing on the Write In Report.
  • Ineligible agency notifications are sent to donors within 30 days after appearing on the Write In Report and determined to be ineligible
  • All calls are returned within 24 hours (1 business day)
  • Collections are monitored monthly and accounts updated accordingly. Follow up is performed with company reps and RM’s as needed.
  • Annual pledge card mapping documents for data entry are prepared by Sept 30thannually
  • All internal and regulatory deadlines are met.
  • Demonstrate consistent courtesy to all internal and external customers
  • Demonstrate ability to prioritize work and successfully handle multiple priorities by keeping all work current and meeting established deadlines

INTERACTION

Establishes and maintains relationships with UWCM staff, contributors, agencies, company representatives, loaned executives, volunteers, external service providers, vendors and banking representatives.

QUALIFICATIONS AND REQUIREMENTS

  • BA Degree in Finance or Accounting with three (3) years of work experience in Finance or Accounting. Accounts Receivable experience a plus.
  • Must possess outstanding Microsoft Excel skills, at an intermediate level or better. Skills must include the ability to utilize formulas and perform functions such as macros, formatting, sort, filter, copy and various paste functions
  • Thorough understanding of relational databases
  • Meticulous attention to detail
  • Excellent proofreading skills
  • Strong analytical and organizational skills
  • Must be able to manage multiple tasks and prioritize work
  • Must be time sensitive and able to meet deadlines
  • Demonstrated proactive and creative problem solving
  • Strong interpersonal skills
  • Must possess excellent customer service and follow through
  • Excellent verbal and written communication including proper grammar, spelling and punctuation
  • Must be a highly motivated self-starter who takes initiative and follows all assignments through to completion within established timelines
  • Must work well under pressure

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The employee must frequently talk and hear.  Weights of up to 25 pounds are occasionally lifted.  There is extensive use of a computer.  Employee is primarily seated while performing the duties of the position.

Please send resume and cover letters to: rob.dubeau@uwcm.org

 

SUMMARY & SCOPE:

Develop and significantly grow the level of financial support and commitment to United Way of Central Maryland.  Identify viable opportunities for additional involvement with UWCM by aggressively identifying, recruiting and developing new business prospects to ensure continued campaign growth.  Follow up on all leads generated as well as be a source of leads generation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Achieve established organization financial goals for new donors and new business development.

  • Achieve annual goals for number of donor or prospect calls and visits.
  • Aggressively identify, recruit and develop prospects for new business development on a year-round basis. New business can include new workplace campaigns, new corporate gifts, new sponsorships, and new gifts in kind for UWCM.
  • Manage and nurture assigned accounts to develop stronger United Way (UW) relationships, commitment and workplace campaign support. Maintain consistent account contact and creatively explore and introduce additional UW opportunities, as appropriate (i.e. volunteerism, affinity groups, sponsorships, etc.).
  • Research targeted accounts and individuals for strategic growth opportunities.
  • Follow up all new business leads, prepare and coordinate sales meetings, and follow through on sales cycle.
  • Effectively convey UWCM’s value proposition, mission and priorities effectively to the general public, businesses and community leaders.
  • Maintain current and accurate information in UWCM’s database and CRM tools on all prospects and assigned accounts.
  • Participate in networking events, representing UWCM in the community to grow our presence and reputation in the community.
  • Participate in volunteer events where new business prospects attend to grow and deepen relationships.
  • Develop and execute an annual individual work plan with measurable goals that reflect department and UWCM objectives.
  • Promote established organizational values among internal and external UW constituents
  • Provide excellent customer service.
  • Promote a cooperative spirit among coworkers and other partners.
  • Perform other duties as assigned.

 

QUALIFICATIONS AND REQUIRMENTS: 

  • Education:
  • Bachelor’s degree required
  • At least five years of proven fundraising, business to business sales, or business development experience, prior UW experience is a plus
  • Skills and Abilities: 
  • Proven track record of sales /new business development success.
  • Ability to work independently with high degree of self motivation & initiative
  • A comprehensive understanding of the UWCM mission, vision, services and structure
  • Effectively represent UW within the community
  • o Superb organizational and interpersonal skills (i.e. customer service, relationship & team building) are critical to this position
  • Excellent verbal/written communication skills – must be comfortable speaking to groups both large & small (10-200+ people)
  • Effective time management is essential along with the ability to multi-task
  • Collaborate effectively as part of a team both within the department and across the organization
  • Adaptability and openness to alternative solutions and flexibility when interacting with others
  • Maintain a professional demeanor at all times with a high level of confidentiality, integrity and ethics
  • Knowledge of the central Maryland area with strong network of relationships is helpful, and an understanding of and the need for commitment to community improvement is a must.
  • Business analytics, strategic thinking, problem solving, ability to follow through and creativity
  • Volunteer management skills (recruit, interact, and effectively support top level executives and business leaders)
  • Proficient in MS Office applications including Word, Excel, PowerPoint and Outlook
  • Physical Demands:
  • Must have the ability to handle stress
  • While performing the duties of this job, the employee is regularly required to talk and hear
  • Occasionally weights of over 25 lbs are required to be lifted
  • Specific vision abilities required by this job include appropriate vision needed to drive as required for a valid driver’s license.
  • Must have a valid driver’s license, clean driving record, and reliable transportation.
  • This position requires the ability to drive to off-site locations, walking, standing and sitting.

Please send resume and cover letters to: rob.dubeau@uwcm.org

POSITION SUMMARY STATEMENT:

Provide strategic leadership in the development and implementation of UWCM’s external relations and initiatives for resource development.  Responsible for increasing the development of financial resources for UWCM through the coordination of the activities of staff and volunteers to maximize fundraising efforts through the development and implementation of best practices.   Oversees and directs the administration of the private sector team and initiatives through strong managerial relationships, collegial relationships, and community relationships, and includes leading meetings with staff and volunteers for purposes of planning, reporting and dissemination of organizational information.

ESSENTIAL DUTIES AND RESPONSIBILITIES includes, but are not limited to:

40%  Annual Campaign Management

Manage all aspects of fundraising and relationship development to increase participation/giving for a $4.4M (2014 card value) portfolio of accounts aimed at increasing overall campaign results.  Responsibilities include engaging coordinators, CEO’s, existing donors and prospects. Also, outlining strategic approach for the top accounts.  Update all information in our database and maintain the highest level of CRM. Guides strategic planning and implementation of activities toward annual revenue goals.

  • • Create year-round relationships with accounts
  • • Track results and adjust strategy as needed
  • • Deepen relationships with coordinators, ambassadors and donors
  • • Increase dollars to Resources Under Management (RUM) for UWCM

40% Management of the Private Sector workplace fundraising team 

Supervising a team five fundraising professionals responsible for generating approximately $17.5M (75% of the $23-24M raised annually by the Private Sector).  Guides the development of the team’s annual work plans to achieve the objectives and maintain the ongoing responsibilities of the organization in these areas.  Identifies, advises and counsels RMs regarding developmental needs in line with corporate goals and policies. Train and develop the RM’s to understand relationship building.  Conduct weekly/biweekly meetings with RM’s and motivate the team to achieve high results and collaborate together.

20% Coordinator Affinity Group

  • • Work with RMs to establish and oversee a coordinator affinity group
  • • RMs will provides year-round engagement opportunities/communications
  • • RMs to develop and execute Annual Campaign Kickoff/LIVE UNITED Engagement Summit event
  • • RMs to organize and offer coordinator recognition/appreciation event

ACCOUNTABILITY(Expected results including performance metrics as applicable—quality, quantity, dollars and time)

  • Financial results will be a year over year increase for the team and individually.
  • Demonstrate knowledge of the organization and its value to the community and donors though a minimum of five external appointments each week
  • Practice and model effective stewardship to secure 80% donor retention and 93% customer workplace campaign retention.
  • Develop a reputation in providing excellent, proactive customer service to customers, volunteers, donors and to staff across the organization
  • Analyze and track activities on a weekly basis
  • Ability to articulate UWCM mission and the value to the community

INTERACTION: (Internal and external)

  • Many high level corporate leaders as well as individual donors and volunteers
  • Mid-level and senior management from companies and organizations
  • Other United Way departments including; Donor Services, IT, Finance, Marketing and IS.

QUALIFICATIONS AND REQUIREMENTS:

Required:   (education, years of experience, special skills, etc.)

Bachelor’s Degree in a related field is required plus 5 – 7 years related experience in customer relationship management, marketing, communications and/or sales.

Knowledge and application of electronic pledging, tracking, and direction communications tools in addition to a high proficiency in Excel, Word, and Powerpoint.

Abilities/Skills: (i.e. ability to empathize, initiative, self-confidence, customer service focus, drive to achieve, teamwork, leadership, etc.)

  • Drive to Achieve
  • Demonstrated qualities of self motivation, initiative, and strong work ethic
  • Ability to represent UWCM in a professional manner
  • Positive attitude and self-confidence
  • Ability to hire, train, and grow direct reports
  • Strong interpersonal and communication skills
  • Ability to work effectively with different temperaments/ work styles
  • Ability to work independently and as a member of a team
  • Ability to manage issues and crisis calmly and effectively
  • Able to be flexible and open to change
  • Ability to follow directions and demonstrate a strong attention to details
  • Diplomacy
  • Be politically astute
  • Computer skills, including word processing and data management

PHYSICAL DEMANDS: (sitting, standing, lifting, etc)

  • Lifting up to 40lbs.
  • Presenting to groups (between 10-200 people)
  • Driving
  • Typing
  • Listening
  • Sitting and Walking

Please send resume and cover letters to: rob.dubeau@uwcm.org

JOB SUMMARY

This position is responsible for supporting chronically homeless persons with mental illness in Permanent Supportive Housing and assisting individuals in maintaining permanent, stable housing.

JOB DUTIES AND RESPONSIBILITIES 

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.

  • Work with the Program Supervisor to develop a transition plan to help clients adapt to having a new service provider and case manager.
  • Utilizing the principles of Housing First and progressive engagement, provide case management to a caseload of individuals experiencing homelessness and individuals in Permanent Supportive Housing for persons experiencing chronic homelessness.
  • Develop client centered housing stability plans for program participants and work closely with these individuals to facilitate the maintenance of permanent, stable housing.
  • Complete relevant assessments and facilitate connections to appropriate community resources.
  • Help tenants meet tenancy obligations such as timely rent payments and other lease requirements.
  • Provide follow-up services to tenants in maintaining their homes by providing periodic in-home visits.
  • Support tenants in resolving conflicts with neighbors or landlords.
  • Help tenants apply for and transition to other types of long-term housing assistance, such as Section 8 vouchers or public housing, where appropriate.
  • Maintain client files according to funder requirements. Ensure client data in HMIS is current, accurate and entered in real time.
  • Complete monthly reviews of data relevant to the project and provide updates to direct supervisor.
  • Develop and maintain good community partnerships and up to date knowledge of resources for individuals experiencing homelessness.
  • Maintain appropriate professional boundaries with clients and co-workers. Ability to adhere to an appropriate self-care plan.
  • Provide transportation for clients when required.
  • Communicate with Coordinated Access concerning vacancies.
  • Perform other relevant duties assigned by supervisor.

JOB QUALIFICATIONS 

You must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.

Education/Experience: to perform this job successfully, an individual must have a Bachelor’s Degree in Health and Human Services or a related field and one year of relevant experience in direct client services; or an AA Degree with 3 years of relevant experience in direct client services. MSW candidates are preferred.

Successful candidates will demonstrate in their cover letter how they meet the minimum education and/or experience qualifications.

Certificates/Licenses: To perform this job successfully, an individual must have a valid Driver’s License and successfully pass background check applicable to position.

Physical Abilities: To perform this job successfully, an individual must be able to:

  • Regularly sit, stand, climb, walk, hear/listen, talk
  • Frequently lift up to 25 pounds, pull/push, carry, grasp, reach
  • Occasionally crawl, stoop, kneel
  • Clearly see 20+ feet, with or without corrective lenses, ability to focus

MENTAL & OTHER SKILLS/ABILITIES: 

  • Adaptability: ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
  • Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
  • Attendance: ability to consistently arrive and be able to work as scheduled. Ability to work night and weekend shifts as needed.
  • Computer/Technical Ability: working knowledge of and experience with: Microsoft Word, Microsoft Excel, Microsoft Outlook, HMIS or other similar database.
  • Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
  • Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics.
  • Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
  • Language Ability: ability to read, analyze, and interpret technical procedures, and funder regulations; ability to write reports; ability to effectively present information and respond to questions from groups of managers, clients, and the general public.
  • Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure;
  • Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
  • Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
  • Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
  • Reasoning Ability: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Please send resume and cover letters to: rob.dubeau@uwcm.org