Consider a Career in Changing the Odds

At United Way of Central Maryland, we have a community of employees who strive to do their best and recognize the value of our mission and the teamwork necessary for success. Working at United Way means making a difference. It means getting involved and having a vested interest in your community. We are seeking committed professionals who want to use their skills and experience to create opportunities for others.

United Way of Central Maryland is an equal opportunity employer. We are committed to the principle of diversity and strive to be representative of the community that we serve.

Current Job Openings


The case manager will work under United Way of Central Maryland’s Family Stability Initiative prevention program, serving at least 20 families per year to prevent homelessness and decrease student mobility by providing direct care case management and client financial assistance.  The position will work directly on-site in a school setting and provide services to students and their families as well as other families in the community.


ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:

85%  Provide comprehensive case management services to clients including: intake assessment, benefit assessment, goal setting, long-term case plan development, progress monitoring, financial management, tenant education, advocacy and referrals.  Connect families with appropriate community resources.  Conduct follow-up with clients and agencies as appropriate to document use/success of referral.  Meet with clients weekly or bi-weekly for up to 12 months.  For the first six months of a clients participation in the program, at least 80% of the follow-up meetings should be held in-person rather than over the phone. Ensure that all documents submitted on behalf of a client are valid.  Contact landlords to validate eviction notices.  Approximately 90% of services will be provided in the assigned community school or directly in the target community.  

10%  Conduct outreach to neighborhood schools and develop relationships with referral sources and other community resources that benefit client families.  Act as a liaison with various agencies (like DSS, hospitals, police, and housing programs) on behalf of client families.  Provide education and training on community needs and human service issues to United Way staff, community groups, agencies and other organizations. Make presentations on UWCM’s Family Stability services at community and business events. Participate on select committees as assigned to provide expert information on the health and human service system and community issues. Support campaign through public speaking, as needed.

5%  Work with UWCM team and other key stakeholders to develop and maintain administrative documents and policies and procedures for the program.  Assist with reporting on program performance measurements and other relevant data.


ACCOUNTABILITY:   In order to be successful in this job, the case manager must consistently demonstrate competency in:

  • Oral and written communication.
  • Knowledge of the human service delivery system.
  • Interpersonal skills: Must be able to treat clients with respect and courtesy and create an atmosphere of acceptance. Must develop and maintain effective working relationships with service providers. 
  • Client service delivery skills, including the ability to:
  • Interview clients and assess needs using active listening skills;
  • Work with client families to establish goal plans;
  • Motivate others to achieve goals;
  • Effectively use the computer to research resources and report data
  • Able to make independent decisions using good judgment;
  • Employ problem solving techniques when appropriate; and
  • Exercise decision making and crisis intervention skills to manage emergency situations effectively.



Interacts with client families, community school personnel, health and human service providers, other UWCM staff and volunteers and business representatives.  Represents United Way of Central Maryland at community and business events.



Requires Master’s degree in Social Work, Human Services or related field.  At least 2 years of experience working with families or individuals living in poverty.  Experience working in an urban setting desired. Computer literacy required.

Abilities/Skills: Ability to express ideas clearly to individuals and groups in oral discussions.  Ability to deliver information appropriate to target audience.  Ability to communicate and empathize with individuals of diverse backgrounds. Ability to write in a manner that is clear, concise and grammatically correct. Ability to make independent decisions using good judgment.


PHYSICAL DEMANDS: (sitting, standing, lifting, etc)

The employee is primarily seated while performing the duties of the position at UWCM.  At least 90% of the position works remotely at a community school or directly in the community.  Person may be mobile throughout the day.  While offsite from UWCM, the person will be walking or standing as well as sitting for long periods of time in meetings or appointments with client families.  While onsite at UWCM, the person will occasionally walk and stand and interaction with personnel located in other parts of the building is also necessary.  The hands are regularly used to write, type, keypunch and handle or feel small controls and objects.  The employee must frequently talk and listen. Weights of up to 25 pounds occur (i.e. laptop computer, heavy files, computer reports, computer terminals or other regular office equipment.) Requirements may be modified to accommodate individuals with disabilities.



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Develop, retain and significantly grow the level of financial support and commitment to United Way of Central Maryland. Maintain and continuously develop relationships with key constituents at various levels within assigned accounts. Identify viable opportunities for additional involvement with UWCM. Work closely with accounts to plan, organize and implement campaign and other United Way activities to ensure a successful, stronger and sustained United Way commitment.

ESSENTIAL DUTIES & RESPONSIBILITIES:  include the following. Other duties may be assigned as needed.

  • Achieve established organization financial goals for assigned accounts, new donors and new business development.
  • Achieve annual goals for number of donor or prospect calls and visits.
  • Manage and nurture assigned accounts to develop stronger United Way (UW) relationships, commitment and workplace campaign support. Maintain consistent account contact and creatively explore and introduce additional UW opportunities, as appropriate (i.e. volunteerism, affinity groups, sponsorships, etc.).
  • Analyze campaign potential and results for assigned accounts in order to develop market segments that will determine each account’s relationship and financial goals. Leverage segmentation data to provide strategic, targeted account management and excellent customer service. This may involve long-term strategic plans with aggressive goals
  • Identify, cultivate and solicit individual donors and prospects at the leadership level. Assist in growing membership and financial support in UWCM’s donor segment groups.
  • Effectively convey UWCM’s value proposition, mission and priorities effectively to the general public, businesses and community leaders.
  • Maintain current and accurate information in UWCM’s database and CRM tools on all prospects and assigned accounts.
  • Develop and execute an annual individual work plan with measurable goals that reflect department and UWCM objectives.
  • Promote established organizational values among internal and external UW constituents
  • Provide excellent customer service.
  • Promote a cooperative spirit among coworkers and other partners.
  • Perform other duties as assigned.



  • Education: Bachelor’s degree required
    • At least three years of proven fundraising, business to business sales, or business development experience, prior United Way experience is a plus
  • Skills and Abilities:
    • Ability to work independently with high degree of self motivation & initiative
    • A comprehensive understanding of the UWCM mission, vision, services and structure
    • Effectively represent United Way within the community
    • Superb organizational and interpersonal skills (i.e. customer service, relationship & team building) are critical to this position
    • Excellent verbal/written communication skills – must be comfortable speaking to groups both large & small (10-200+ people)
    • Effective time management is essential along with the ability to multi-task
    • Collaborate effectively as part of a team both within the department and across the organization
    • Adaptability and openness to alternative solutions and flexibility when interacting with others
    • Maintain a professional demeanor at all times with a high level of confidentiality, integrity and ethics
    • Knowledge of the central Maryland area with strong network of relationships is helpful, and an understanding of and the need for commitment to community improvement is a must.
    • Business analytics, strategic thinking, problem solving, ability to follow through and creativity
    • Volunteer management skills (recruit, interact, and effectively support top level executives and business leaders)
    • Proficient in MS Office applications including Word, Excel, PowerPoint and Outlook
  • Physical Demands:
    • Must have the ability to handle stress while performing the duties of this job
    • Occasionally weights of over 25 lbs. are required to be lifted
    • Specific vision abilities required by this job include appropriate vision needed to drive as required for a valid driver’s license.
    • Must have a valid driver’s license, clean driving record, and reliable transportation.
    • This position requires the ability to drive to off-site locations, walking, standing and sitting.


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