Call 2-1-1. There's always an answer.
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Food. Housing. Health care. Utility bills. These are just a few of the issues that the 2-1-1 Maryland United Way Helpline assists callers with every day. 2-1-1 is an easy-to-remember phone number that links people to the health and human services they need.
This confidential informational and referral service is available 24 hours a day, seven days a week, in 150 languages. Call specialists — trained, human service professionals with active listening skills who get beyond the symptom presented — assess callers’ needs and get them to the right solutions using a comprehensive database of more than 4,600 federal, state and local services — both government and nonprofit.
Not only does 2-1-1 provide information, it also serves as a barometer of need in our community, allowing us to identify trends and fill gaps in addressing education, financial stability and health in central Maryland.
2-1-1 Maryland is available through four call centers. The organizations that serve as 2-1-1 call centers are:
1. 2-1-1 Maryland United Way Helpline
2. Community Crisis Services, Inc., Hyattsville
3. Life Crisis Center, Inc., Salisbury
4. Mental Health Association of Frederick County, Frederick
In 2014,* the 2-1-1 Maryland United Way Helpline answered more than 96,400 calls.
The top five needs centered on tax and legal assistance; financial assistance for housing; individual, family and community supports; financial assitance for utility billing; and food and health care assistance.
2-1-1 is also a partner in crisis response and homeland security. During and after disasters and emergencies, 2-1-1 offers easy access to rumor-controlled information, reducing inappropriate calls to 911 and freeing emergency personnel to do what they do best. The “round-the-clock” status eliminates the need to activate new, hard-to-remember, numbers.
If you'd like to support the 2-1-1 Maryland United Way Helpline with a gift, please visit our secure online giving page.
More about 2-1-1 Maryland
In May 2010, Governor Martin O’Malley signed Senate Bill 527/House Bill 693 making 2-1-1 Maryland a permanent system. The new law created a Health and Human Services Referral Board – 2-1-1 Maryland, with members appointed by the Governor and representing state agencies in health and human services, representatives from 2-1-1 Maryland and other nonprofit organizations. It also identified 2-1-1 Maryland as a 501(c)3 nonprofit organization to oversee the 2-1-1 system in the state.
2-1-1 engages in many partnerships with local and state government as well as other nonprofit agencies to help meet the needs of citizens. Some examples are:
Baltimore City Commission on Aging and Retirement Education
Senior Information and Assistance After Hours Response
Harvest of Plenty (Thanksgiving program for low-income households)
Baltimore CASH and Maryland CASH Campaigns and Bank of America
Earned Income Tax Credit and Free Tax Preparation Sites
*Fiscal Year 2014 (July 1, 2013 - June 30, 2014)
2-1-1 Maryland sponsors: