Make a Difference this Tax Season
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Appointment Scheduler: Volunteer Description
The Baltimore CASH Campaign works to promote the economic stability and empowerment of low- to moderate-income households in the Baltimore area. The campaign is the work of a coalition that includes foundations, nonprofits, community-based organizations, Baltimore City government agencies, the IRS and hundreds of volunteers like you. The campaign focuses on helping working families access the tools and services needed to maximize their earnings.
2-1-1 Maryland at United Way of Central Maryland is an information and referral service that connects people in need with available community resources 24/7 in 150 languages and is accessed through a three-digit telephone number, 2-1-1.
Appointment Schedulers are an integral part of the CASH Campaign operations during tax season. In partnership with United Way of Central Maryland, Appointment Schedulers will assist tax filers to make appointments throughout tax season. Not only do these volunteers play an important role in making a good first impression with tax filers but their scheduling assistance is a critical step in the flow and efficiency of all tax sites.
Description of Duties:
- Work within the 2-1-1 Maryland at United Way of Central Maryland’s downtown Baltimore office to answer calls and schedule individual tax appointments
- with the use of an online tool;
- Help clients choose which tax site is the best fit for them;
- Remind tax filers of key documents needed for appointments including paperwork and identification; and
- If applicable, refer clients to other Baltimore CASH Campaign programs or to a 2-1-1 Maryland Information & Referral Specialist for other assistance.
Qualifications:
- Strong interpersonal and phone skills
- Must maintain client confidentiality
- Administrative support experience is helpful, but not required
- Customer service experience is helpful, but not required
Time Requirement:
- Volunteers are asked to give at least two to three hours per week (between 8:30 a.m. and 5:00 p.m.) during tax season, which runs from January 16
- through April 17, 2012
- Ideal volunteers are able to serve on a regular basis
- Greatest need for appointment scheduling is in late January and early February
Benefits:
- Opportunity to improve customer service skills
- Great experience in a professional setting
- Excellent resume builder
- Parking reimbursed
- An opportunity to serve your community
Contact:
Dusty Hogenson
This email address is being protected from spambots. You need JavaScript enabled to view it.
410-234-2804
For more information on Baltimore CASH Campaign’s volunteer opportunities or to register online, please visit www.baltimorecashcampaign.org.
For more information on United Way of Central Maryland’s volunteer program, please visit www.uwcm.org/volunteer.
