I quickly learned that I had the wrong attitude from the start. The 2-1-1 team at United Way helps thousands of lives in our community every day and continually works to close the gap between people and resources. It is a privilege to work alongside transformational leaders who are not only hearing our neighbors’ and friends’ stories and ensuring we have the best quality information available. They are making the important work of change-makers known. 2-1-1 paints a picture of what our community asks for, needs and the odds it faces daily.

Today we acknowledge the people we have served but also recognize that we have not yet beaten the odds. I am dedicated to moving the service forward with the newly established 2-1-1 Innovation Lab. From improving operations to leveraging new technology and relationships, we look forward to more efficiently and effectively serving those in need in central Maryland and sharing our progress.