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A Lifeline that helps with pipelines tooWhen life throws you a curveball, 2-1-1 can help
The United Way 2-1-1 Helpline is often a lifeline for people calling for emergency food, shelter or other critical services. Did you know it can also offer help with life’s little surprises?
Kelly is a single working mom keeps herself to a tight budget and works overtime when she can. Imagine her shock when she opened her water bill and saw she owed $10,000.
She hadn’t realized it, but a water pipe had burst under her home and her bill skyrocketed. In a panic, she called her sister, who told her to call 2-1-1. Call specialist Rozie Murphy answered Kelly’s call, and provided information, guidance and encouragement—just what Kelly needed.
“I’m so incredibly grateful for Rozie’s help. I got my bill straightened out and the pipe fixed. Because of 2-1-1, my water is still on. I even shared the information Rozie gave me with my neighbors, who were also having water issues.”
2-1-1 is on call to help 24/7, every day of the year, with information on a wide range of concerns including:
- Basic human needs
- Physical and mental health
- Employment support
- Support for seniors and people with disabilities
- Support for children, youth and families
- Volunteer opportunities and donations
Check out this photo essay for a sneak peek at our Call Center and to learn a little bit about the caring people who keep this critical line of communication open for everyone.
LAST YEAR, MORE THAN 112,000 PEOPLE CALLED 211 FOR HELPAnswer the call with your donation today.
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