MENU

United We Fight, United We Win: Consider a Career with United Way

At United Way of Central Maryland, we have a community of employees who strive to do their best and recognize the value of our mission and the teamwork necessary for success. Working at United Way means making a difference. It means getting involved and having a vested interest in your community. We are seeking committed professionals who want to use their skills and experience to create opportunities for others.

United Way of Central Maryland is an equal opportunity employer. We are committed to the principle of diversity and strive to be representative of the community that we serve.

Current Job Openings

211 Community Resource Specialist

POSITION SUMMARY STATEMENT:

The Ben Center West Community Resource Specialist will work closely with United Way’s partners: The University of Maryland, Baltimore Community Engagement Center. The Community Resource Specialist will serve communities in West and Southwest Baltimore providing resource brokerage, short-term case management, and crisis intervention as needed. The purpose of the 211 staff is to empower and/or assist residents in becoming self-sufficient through support and resource connection.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:

  • Assess client situations and aid in problem solving through primary, secondary, and tertiary resources.
  • Provide direct client assistance such as applying for benefits, filling out applications, and offering advocacy as necessary based on individual client need.
  • Provide short-term case management through short-term goal setting as necessary (parameters around 3-5 sessions). To know when this service is not intensive enough for an individual and be able to connect the client to longer-term care options.
  • When it is safe to do so, attend outreach and community events to spread the word and foster trust within the community.
  • Provide consultation and support to staff.

Schedule:

  • The long-term plan is for this 211 staff person provide services in several locations on a rotating basis. These locations will be determined by community need and reassessed often to ensure the best use of time (initial recommendations: Community Engagement Center, local barbershop, housing office, library). The hours will reflect the needs/availability of community members.
  • Initially, due to the COVID-19 pandemic, this person will work exclusively from home, until it is deemed safe to provide in-person, community-based service delivery.

INTERACTION:

  • Establishes and maintains supportive, professional relationships with UWCM staff and volunteers; effectively represents UWCM in the community; develops contacts in the community with civic organizations, non-profit and governmental agencies
  • Maintains connections and network within the community to form and maintain effective partnerships in the community
  • Experience in identifying, developing, and cultivating resources for programs.
  • Maintains excellent interpersonal and communication skills, including the ability to work as part of a team
  • Presents a professional and positive image as a representative of UWCM at external events
  • Experience working on a diverse team, and with diverse constituencies.
  • Displays cultural competence and has knowledge of needs in Baltimore City.
  • Ability to work independently and collaboratively in a fast-paced and complex work environment.
  • Is enthusiastic and has a positive attitude toward helping others

QUALIFICATIONS AND REQUIREMENTS:

  • BA in social work, counseling, or other human services field with 2+ years’ experience. Could be substituted with AA and 6+ years’ experience.
  • Preferred experience includes home visits or PRP work.
  • Strong case management skills.
  • Crisis intervention skills.
  • Flexible and ability to work remotely with little supervision.
  • Access to reliable transportation.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regular walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The employee must frequently talk and hear. Weights of up to 25 pounds are occasionally lifted. There is extensive use of a computer. Employee is primarily seated while performing the duties of the position.

TO APPLY:

Interested candidates should send their resume along with your salary requirements to hrrecruiting@uwcm.org. No phone calls, please!

Accounts Receivable & Collections Administrator

POSITION SUMMARY STATEMENT:

This position receives pledge payments from various sources such as lockbox, postal mail and Electronic Funds Transfer (EFT) and codes each payment to the appropriate donor account, campaign, campaign year and pledge type.  This position also processes non-campaign related receipts. Prepares analyses to identify potential collection issues such as accounts with missing or incorrect pledges. Performs research and prepares adjustments to correct accounts as needed.  Processes credit card payments and notify donors when credit card declines.  Reviews and resolves all items from the printed credit card exception report before the next credit card processing. Reviews and resolves all items on the AR Exception Report each month.  Produces and mails monthly billing statements.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:

70%    Payment Processing & Application.

  • Retrieve daily lockbox payments from M&T Bank secured website.
  • Prints ACH/EFT payments daily.
  • Retrieve stratus live credit card payments daily.
  • Monitor and assign staff’s name to all daily banklink transactions.
  • Distribute payments to staff for processing.
  • Upload and process daily remote checks, lockbox checks, ACH/EFT and stratus live credit card payments in Andar and or Financial Edge. Analyzing and researching accounts in Andar to determine proper coding.
  • Review all unidentifiable payments with manager for resolution. Partner with appropriate Relationship Managers (RM) if further research or assistance is needed.
  • Monitors Accounts Receivable mailbox and retrieve paper payment backup.
  • Monitors Company Payment mailbox and retrieve and saves electronic payment details on the Donor Service Drive.
  • Process weekly and monthly credit card payments. Review and resolve all items from  exception report before the next credit card run.
  • Notifies Major gift via email of all TQV donors that were included in credit card run.
  • Review and clear AR Exception Report each month.
  • Review and update procedures as needed.

25%    Collections, Billing and Adjustments

  • Generates monthly statements to companies and individuals and send list to development staff for review before mailing.
  • Monthly statements to be mailed on the 19th of each month.
  • Review balance due and other related reports to pro-actively contact companies & individuals regarding their account status. Send reminder letters and additional billing statements as required. Work with RMs to keep them informed and get their assistance.
  • Perform periodic maintenance of database including billing schedules, credit card numbers/expiration dates and addresses to ensure the accuracy of donor account.
  • Prepare write-off adjustments when notified and have them approved according to the current guidelines.
  • Contact credit card donors, weekly via email or USPS, whose cards are about to or have expired as well as those whose card numbers have been captured incorrectly so their account can be updated and payments processed

5%      Customer Service

  • Respond to all requests and inquiries in a professional manner within one business day. Research the problem and make appropriate adjustments/corrections to successfully resolve the issue.  Contact should be made at least every 48 hours until the issue is resolved.

ACCOUNTABILITY:

  • Timely processing of all payments received within Andar, looking at the payment details for every company or individual to ensure accuracy in payment application to:
    • Proper campaign
    • Campaign account
    • Campaign year
    • Necessary splits such as corporate match or Designation for Other United Ways. This step will also indentify accounts that are missing pledges or have pledges that do not match the payments being received.
    • Any accounts where the payment amounts do not properly match the pledge (amounts are too high or too low) must be researched thoroughly to determine if the pledge amount is correct or if we are receiving the money that should be directed to UWCM only. Work through with the appropriate RM to get the situation resolved.
    • Accounts that do not have a pledge must be corrected within 30 days.
    • All efforts should be made to be knowledgeable of conditions impacting companies and to keep RM’s notified of any critical changes
    • Thoroughly document payment details, especially time period covered, whenever information is provided
  • Payments are kept current with no backlog older than 5 days
  • Payments posted to the Holding Account must be resolved within 15 days. Backup for these payments must be maintained in file to ensure that the details are not lost.
  • Monthly statements are prepared and mailed by the 19th of each month.

Donors to be notified weekly when credit card declines

INTERACTION:

Establishes and maintains relationships with UWCM staff, contributors, agencies, company representatives, loaned executives, volunteers, external service providers, banking representatives and vendors

QUALIFICATIONS AND REQUIREMENTS:

  • BA Degree in a related field with minimum of four years accounts receivable experience
  • Experience with an integrated accounting system is required
  • Must possess outstanding Microsoft Excel and Word skills at an intermediate level or better. Skills must include the ability to conduct mail merges, utilize formulas and perform functions such as macros, formatting, sort, filter, copy and various paste functions.
  • Meticulous attention to detail
  • Must possess excellent organizational and time management skills to be able to efficiently prioritize work and meet identified deadlines
  • Most possess excellent analytical and problem solving skills
  • Must possess excellent verbal and written communication skills including proper grammar, spelling and punctuation
  • Must be a highly motivated self-starter who takes initiative and follows all assignments through to completion within established timelines
  • Ability to work under pressure, keep all work current and accurate and respond to identified department deadlines with a sense of urgency
  • Outstanding customer service and follow-through
  • Consistently demonstrate a team player attitude

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The employee must frequently talk and hear.  Weights of up to 25 pounds are occasionally lifted.  There is extensive use of a computer.  Employee is primarily seated while performing the duties of the position.

TO APPLY:

Interested candidates should send their resume along with your salary requirements to hrrecruiting@uwcm.org. No phone calls, please!

POSITION SUMMARY STATEMENT:

To provide skilled information and referral services that effectively link persons seeking help to available community resources. Provide public education on health and human service issues, community resources and the products and services of 2-1-1 Maryland at United Way of Central Maryland.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:

85% Provide skilled information and referral services in response to requests for help, primarily by phone. Interview callers and assess service needs using the principles of active listening. Use the computer to identify appropriate resources and provide information on eligibility requirements and availability of services. Assist clients with problem solving. Recognize and respond appropriately to persons in crisis. Maintain accurate records on each contact with client.
Conduct follow-up on callers per 2-1-1 MD at United Way of Central Maryland’s policy.

10% Provide education and training on the information and referral process, community resources, community needs and human service issues to United Way staff, community groups, agencies and other organizations. Make presentations on 2-1-1 Maryland at United Way of Central Maryland’s products and services at community and business events. Conduct 2-1-1 call listening sessions for key stakeholders. Participate on select committees as assigned to provide expert information on the health and human service system and community issues. Support campaign through public speaking as needed.

5% Develop and coordinate a special project which facilitates departmental objectives.

ACCOUNTABILITY:

In order to be successful in this job, the Information and Referral Specialist must consistently demonstrate competency in:

Oral and written communication.
Knowledge of the human service delivery system.
Interpersonal skills: Must be able to treat clients with respect and courtesy and create an atmosphere of acceptance. Must develop and maintain effective working relationships with service providers.

Client service delivery skills, including the ability to:

  • interview clients and assess needs using active listening skills;
  • effectively use the computer to research resources;
  • use good judgment, knowledge base and skills to refer to resources that best suit callers’ needs;
  • employ problem solving techniques when appropriate; and
  • exercise decision making and crisis intervention skills to manage emergency calls effectively.
    Self-management: Must be able to make independent decisions on call handling and work independently on special projects.

INTERACTION:

Interacts with callers, walk-in clients, health and human service providers, other UWCM staff and volunteers and business representatives. Represents 2-1-1 Maryland at United Way of Central Maryland at community and business events.

QUALIFICATIONS AND REQUIREMENTS:

Requires Bachelor’s degree in Social Work, Human Services or related field, with at least one year of experience in a human service organization. AA degree and 3 years experience considered for substitution. Computer literacy required.

Abilities/Skills: Ability to express ideas clearly to individuals and groups in oral discussions. Ability to deliver information appropriate to target audience. Ability to communicate and empathize with individuals of diverse backgrounds. Ability to write in a manner that is clear, concise and grammatically correct. Ability to act as lead staff on special projects as needed.

PHYSICAL DEMANDS: (sitting, standing, lifting, etc)

The employee is primarily seated while performing the duties of the position. Occasional walking or standing and interaction with personnel located in other parts of the building is also necessary. The hands are regularly used to write, type, keypunch and handle or feel small controls and objects. The employee must frequently talk and listen. Weights of up to 25 pounds may occur (i.e. heavy files, computer reports, computer terminals or other regular office equipment.) Requirements may be modified to accommodate individuals with disabilities.

To Apply:

Interested candidates should send their resume along with your salary requirements to hrrecruiting@uwcm.org. No phone calls, please!  Visit www.uwcm.org  to learn more about the difference UWCM is making.

OVERVIEW:

The United Way Ben Franklin Center for Community Schools, a program of United Way of Central Maryland, seeks to build and strengthen the communities of Brooklyn and Curtis Bay through the community schools strategy at Benjamin Franklin High School at Masonville Cove. This strategy includes providing wraparound services to students and families to support their educational and economic goals. Integral to this strategy is the United Way Family Center that provides early childhood education as well as behavioral interventions to infants and toddlers as well as their young parents. Adult education and job readiness programs are also provided to equip community members with the skills and tools to fully participate in the job market.

POSITION SUMMARY STATEMENT:

In accordance with the needs of the ages of the population served by the United Way Family Center, the Child Care Aide is responsible for completing tasks as assigned by the Center Director, Child Development Specialist, the Family Services Coordinator and/or the Child Care Teacher.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but not limited to:

Weight (%) duties and responsibilities in priority order to total 100%:

  • 100% Work as a team member to provide a warm, nurturing environment, model and encourage appropriate social interactions and assure individual age appropriate activities for each child.
  • Participate in implementation of trauma informed, attachment-based activities/model (e.g. Circle of Security, Circle time; NCAST taping, etc.)
  • Lead child centered non-directive play with children.
  • Prepare and assist with the daily care of infants and toddlers, with feeding,  diapering, toileting, hand washing, sleeping and playing.
  • Assist individual children and small groups with developmentally appropriate activities, classroom strategies and therapy.
  • Help in preparation of instructional aids and materials for classroom activities.
  • Assist Child Care Lead Teacher in completing required classroom/center paperwork.
  • Ensure that appearance, cleanliness and safe environment of classroom is appropriately maintained.

ACCOUNTABILITY: In order to be successful in this position, the Child Care Aide must:

  • TBD

INTERACTION (Internal and External):

  • Internal staff, parents and community members.

QUALIFICATIONS AND REQUIREMENTS (required education, years of experience, skills and abilities):

  • Minimum of a high school diploma/GED and a 90-hour child care certificate (or equivalent education) as well as previous child care experience.

The person may be exposed to such occupational hazards as communicable diseases, blood pathogens, and aggressive or combative program participants.

PHYSICAL DEMANDS (sitting, standing, lifting, etc.): Incumbent must be able to:

  • Perceive the nature of sounds at normal speaking levels with or without correction.
  • Receive detailed information through oral communication and to make the discriminations in sound.
  • Have visual acuity to determine the accuracy, neatness and thoroughness of the work assigned.
  • Bend, squat and lift up to 35 lbs.
  • Travel to and from different locations and sites in the greater Baltimore area.
  • Have manual dexterity sufficient to perform various keyboard functions.
  • Be physically present at the assigned job site.

To Apply:

Interested candidates should send their resume along with your salary requirements to hrrecruiting@uwcm.org. No phone calls, please!  Visit www.uwcm.org  to learn more about the difference UWCM is making.

Closing Date for Applications: July 31, 2020

Overview of Position:

United Way Ben Franklin Center, a strategy of United Way of Central Maryland, seeks to build and strengthen the communities of South Baltimore through the community school strategy at Ben Franklin High School. This strategy includes providing wraparound services to students and families to support their educational and economic goals. Integral to this strategy is the United Way Family Center that will provide early childhood education as well as excellent behavioral interventions to infants and toddlers as well as their young parents. In addition to these services, adult education and job readiness programs will be provided to equip community members the skills and tools to fully participate in the job market.

In accordance with the needs of the ages of the population served by the Family Center, the Part-time Child Care Aide is responsible for completing tasks as assigned by the Ben Center Director, Family Center Manager, the Family Services Coordinator and/or the Child Care Lead Teacher.

Critical features of this position are described under the headings below, but are subject to change at the discretion of management.  This job description reflects the designation of essential job functions but does not provide an all-inclusive list of duties that may be assigned.

Childcare Aide Responsibilities:

  • Work as a team member to provide a warm, nurturing environment, model and encourage appropriate social interactions and assure individual age appropriate activities for each child.
  • Lead Child Centered Non-directive play with children.
  • Prepare and assist with the daily care of infants and toddlers, with feeding, diapering, toileting, hand washing, sleeping, and playing.
  • Assist individual children and small groups with developmentally appropriate activities, classroom strategies and therapy.
  • Participate in implementation of trauma informed, attachment-based activities/model (e.g. Circle of Security, Circle time; NCAST taping, etc.).
  • Help in preparation of instructional aids and materials for classroom activities.
  • Assist Child Care Teacher in completing required classroom/center paperwork.
  • Ensure that appearance, cleanliness and safe environment of classroom is appropriately maintained.
  • Other related duties as required by the program

Education and Experience Requirements:

  • Minimum of a high school diploma/GED
  • 90 Hour Child Care certificate or equivalent education required; 45 Hour Infant and Toddler certificate required
  • Child Development Associate (CDA) certificate is required within one year of date of hire (unless AA/AS specifically in Early Childhood Education).
  • Previous childcare experience

Conditions of Employment:

  • Able to pass background check

Anticipated Start Date: August 2020

Compensation: based on experience; plus, full benefit package.

To Apply: Please submit a cover letter and resume to: to hrrecruiting@uwcm.org. Please use “Family Center Manager” in the subject line. Closing date is July 31, 2020. Only qualified candidates will be contacted for interviews.

Director, United Way Family Center at Columbia

Overview of Position:

The United Way Neighborhood Zones at Columbia seeks to build and strengthen the communities of Howard County by utilizing a community informed approach. Integral to this strategy is the United Way Family Center at Columbia, which will provide early childhood education as well as supportive services to Center engaged families. This is a new Center with a capacity of 76 children ages 8 weeks to 4 years old.

In accordance with the needs of the ages of the population, the Director is responsible for planning, developing, managing, and implementing strategies of the United Way Family Center at Columbia to achieve United Way of Central Maryland’s community impact agenda in Howard County. This position is a full-time, 12-month position, supervised by the VP, United Way Neighborhood Zones. Critical features of this position are described under the headings below, but are subject to change at the discretion of management. This job description reflects the designation of essential job functions but does not provide an all-inclusive list of duties that may be assigned.

Director Responsibilities:

  • Manage day to day operations of the Center and ensure program goals are completed effectively, efficiently, and on time
  • Assist with strategic planning, evaluate organizational needs, and develop long-term organizational goals in concert with VP
  • Establish and maintain the operating budget, direct resources to meet budget guidelines, and achieve program deliverables for each funding source
  • Serve as a point of contact with Community Partners along with Family Services Coordinator
  • Coordinate and supervise the daily activities of staff, interns and volunteers
  • Develop and ensure implementation of programming, policies, and procedures
  • Ensure Center obtains and maintains childcare licensure and abides by COMAR regulations at all times.
  • Ensure all staff obtain and maintain recognized appropriated credentialing
  • Support and grow community and funding relationships and partnerships
  • Create and evaluate measurable goals for program
  • Ensure all grant reporting is accurate and submitted promptly
  • Serve as point of contact for UWCM finance department
  • Ensure business model is updated regularly to support Center financially
  • Establish financial policies and procedures for account handling and collections in concert with UWCM finance department
  • Maintain Center budget
  • Work with multidisciplinary team members to create and ensure implementation of programmatic interventions that will support the success of program participants
  • Serve on related neighborhood, city, and regional committees
  • Disseminate best practices to community-based agencies through technical assistance and conference presentations
  • Report and actively communicate with Vice President, United Way Neighborhood Zones on strategy development, progress, accomplishments, and challenges

Education and Experience Requirements:

  • Bachelor’s degree required. Graduate degree preferred
  • Demonstrated background in leading a childcare program
  • Minimum five years of direct experience in human services preferred
  • Minimum 3 years of supervisory experience preferred
  • Willingness to work varied hours including evenings and weekends as needed

Conditions of Employment:

  • Able to pass background check

 

Anticipated Start Date: October 19th

To Apply: Please submit a cover letter and resume to: hrrecruiting@uwcm.org. Please use “Director, Family Center at Columbia” in the subject line. Closing date is August 28. Only qualified candidates will be contacted for interviews.

DIRECTOR OF MAJOR GIFTS 

MAJOR GIFTS PROFILE:

Major Gifts, (individual gifts $1,000 and above) has been the driving force behind the new dollars and growth in the United Way of Central Maryland campaign, representing 55% of the private sector dollars raised.  Currently, there are over 560 Tocqueville Society members (gifts of $10,000 or more) collectively raising more than $7 million.

POSITION SUMMARY STATEMENT:

Responsible for managing, cultivating and retaining relationships with existing Tocqueville Society donors as well as identifying new prospects to join.  Work closely with relationship managers to maximize workplace connections to further cultivate major donors and prospects. Responsible for increasing retention rates, growing revenue and increasing revenue under management (RUM/undesignated gifts) from our existing Tocqueville membership.

We are seeking an experienced, passionate, strategic and creative leader to establish and grow expanded groups associated with UWCM’s Tocqueville Society such as Emerging Tocqueville and possibly a retirees program (United Continues/Retire United).  This position will be responsible for building and maintaining superior donor relationships, provide outstanding customer service and meet measurable revenue goals.

As a member of the major gift team, the director will:

  • Execute the organization’s Major Gifts fundraising strategic activities within the development team and overall UWCM goals.
  • Manage existing portfolio of donors and prospects; Implement strategies to increase donor engagement and investment with United Way.
  • Help our donors accomplish their philanthropic goals and ambitions by presenting funding opportunities in support of the organization’s overall mission, programs, and other initiatives that may arise.
  • Assist with establishment and growth of Tocqueville Society groups focusing on younger donors and retirees/pre-retirees (Emerging Tocqueville, United Continues, etc).
  • Manage systems and software (Community Connect) to track and cultivate donors.
  • Utilize wealth screening and other research information to develop strategies and build the portfolio.
  • Develop strategies and events that build the pipeline of new and diverse major donors.
  • Make direct, face-to-face solicitations, and assist volunteers and other staff with their solicitation (e.g. provide portfolio development support, strategic counsel, and help with donor communications).
  • Track and report progress using specific metrics.

ESSENTIAL DUTIES AND RESPONSIBILITIES includes, but are not limited to:

55%

  • Build/manage a portfolio of over 100 Tocqueville donors; utilize the comprehensive year-round major gifts retention plan to reach our goal of retaining 90 percent of our current members.
  • Identify additional opportunities to engage and communicate with our current donors year-round.
  • Schedule on average a minimum of three to five in person visits a week to cultivate relationships to retain membership and support the organizations goals to grow revenue.
  • Help to retain and recruit the next generation of Tocqueville donors through Emerging Tocqueville Society and assist in events and engagement opportunities.  Emerging Tocqueville will lay a foundation of lifetime philanthropic commitment, while building skills and community leadership for younger donors.

35%

  • Identify and secure prospective Tocqueville Society members inside and outside the workplace.

10 %

  • Manage select workplace campaigns

ACCOUNTABILITY:     In order to be successful in this job, the Major Gifts Director must consistently demonstrate:

  • Knowledge of the organization and its value to the community and donor
  • Strong interpersonal skills and the ability to work effectively with many types of work styles
  • Strong written and oral communication skills, including the ability to give an effective group presentation
  • Ability to manage many projects at one time, prioritizing and planning for high efficiency
  • A commitment to providing excellent customer service to volunteers and donors
  • Ability to work independently and as a member of a team
  • Analyzing and tracking skills
  • Computer skills, including word processing and data management
  • Flexibility and ability to manage issues and crisis calmly and effectively
  • Ability to represent UWCM in a professional manner
  • Manage volunteers effectively and appropriately
  • Many high level corporate leaders as well as individual donors and volunteers
  • Demonstrates leadership, critical thinking and creativity; excellent verbal and written communication skills; strong interpersonal skills, customer focus, teamwork and bench strength in managing volunteers
  • Excellent strategic thinking and problem-solving skills, with attention to detail and follow through
  • Is self-motivated, achievement-oriented and proactive; shows initiative and enthusiasm while demonstrating maturity and uncompromising responsibility, courage and self-confidence
  • Has integrity; is committed to ethical conduct and UW’s mission. Is caring with sound judgment
  • Pursues continuous learning & self-mastery; analyzing strengths/weaknesses & planning for growth
  • Is inclusive – networks and partners with a broad and diverse group of stakeholders

INTERACTION: (Internal and external)

  • Externally with donors, staff members of profit and not for profit businesses and government agencies, the public, community leaders, educators, elected officials and media representatives
  • CEOs, executive teams and volunteers
  • Mid-level and senior management from companies and organizations (Campaign Coordinators and Campaign Committees)
  • Agency Representatives

QUALIFICATIONS AND REQUIREMENTS:

Required:  (education, years of experience, special skills, etc.)

Requires a Bachelor’s degree and at least 5 years experience in relationship management and development related fields.  Excellent writing and verbal communication.  Stellar customer service and follow up.

Proficiency in computer-based information systems is also required.  The ideal candidate will enjoy working in a fast-paced environment and flexible environment.

Note: Position requires a flexible schedule that includes both day & evening work

TO APPLY: 

Interested candidates should send their resume along with your salary requirements to hrrecruiting@uwcm.org. No phone calls, please!

Closing Date for Applications: July 31, 2020

Overview of Position:

United Way Ben Franklin Center, a strategy of United Way of Central Maryland, seeks to build and strengthen the communities of South Baltimore through the community school strategy at Benjamin Franklin High School. This strategy includes providing wraparound services to students and families to support their educational and economic goals. Integral to this strategy is the United Way Family Center that will provide early childhood education as well as excellent behavioral interventions to infants and toddlers as well as their young parents. In addition to these services, adult education and job readiness programs will be provided to equip community members the skills and tools to fully participate in the job market.

In accordance with the needs of the ages of the population served, the Family Services Coordinator is responsible for the overall management, coordination and administration of clinical/social work support services for center families and children. The Family Services Coordinator (FSC) assumes the role of the Center Manager when the Manager is not on site. This includes overseeing the daily operation of the facility.

The Family Services Coordinator (FSC) is responsible for community outreach, low level case management and prenatal groups with community members throughout South Baltimore.

Critical features of this position are described under the headings below but are subject to change at the discretion of management.  This job description reflects the designation of essential job functions but does not provide an all-inclusive list of duties that may be assigned.

Family Services Coordinator Responsibilities:

  • Develop and take leadership in the implementation of clinical parent child attachment intervention with families.
  • Community outreach and engagement.
  • Serve as a Field Instructor to Social Work Interns.
  • Participate in the hiring, supervision, and training of program staff to ensure the provision of a warm, nurturing environment.
  • Provide therapy, case management and psychoeducational opportunities to participants of the program.
  • Responsible for tracking services provided and providing relevant data to funding partners.
  • Present information regarding the program to funders and related committees as needed.
  • Conduct home visits to center parents to support implementation of skills.
  • Provide groups, case management, resource and referral and supportive services to pregnant and parenting community members.
  • Assist with fundraising efforts for programming.
  • Participate in the development and implementation of yearly goals in conjunction with the program management team.
  • Participate in relevant citywide and regional committees, boards, etc.

Other related duties as required by the program

Education and Experience Requirements:

  • Master’s degree in social work
  • Individual must demonstrate cultural humility
  • Care focus is on the neonate, pediatric, and adolescent populations, as well as some adults
  • LCSW-C preferred; LMSW accepted
  • At least 1 year post graduate practice
  • Experience with early childhood development preferred
  • Experience with adolescent population required
  • Supervisory experience preferred
  • Facilitating family involvement activities

Conditions of Employment:

  • Able to pass background check

Anticipated Start Date: August 2020

Compensation:  based on experience; plus full benefit package.

To Apply: Please submit a cover letter and resume to: to hrrecruiting@uwcm.org. Please use “Family Services Coordinator” in the subject line. Closing date is July 31, 2020. Only qualified candidates will be contacted for interviews.

POSITION AVAILABLE: IT Help Desk Coordinator

POSITION TYPE: Full-Time, 6-month position. Evenings and weekend hours may be required.

PAY/BENEFITS: Coordinator will be paid at an hourly rate of $27 per hour. Benefits will be provided.

OVERVIEW

United Way of Central Maryland, in partnership with the Baltimore Digital Equity Coalition (BDEC) is seeking an IT Help Desk Coordinator to lead a technical support team providing assistance to adult learners who need basic computer literacy support and/or who are experiencing difficulty with their computers or hard/software associated with their learning program(s).
BDEC, a partnership of more than 50 organizations, connects committed organizations and individuals to coordinated efforts that seek to advance digital equity and close the digital divide. BDEC was formed in March 2020 to help provide digital access for those without in the city of Baltimore. The Coalition is dedicated to advancing digital equity and closing the digital divide in Baltimore by working collaboratively to increase access to devices, internet and digital skills for those who are under-resourced and underrepresented.

United Way of Central Maryland works to improve lives for families and communities by taking on systemic challenges and increasing access to basic needs- health, housing, employment, education, and more. The IT Help Desk Coordinator will be part of the United Way’s 211 Helpline team. 211 is a readily accessible, 24/7, helpline providing information and referral (I&R) services in over 150 languages. It offers individuals an effective means of navigating the complex health and human service delivery system to find resources such as access to food, housing and other government assistance, that support health and social determinants of health outcomes, for low-income individuals and families. Certified I&R Specialists assess callers’ needs and link them to solutions using a comprehensive database of over 5,000 government & nonprofit programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The IT Help Desk Coordinator will work with the Associate Vice President (AVP) of 211 and BDEC Help Desk Advisory Committee to oversee and support the operations of the IT Help Desk. Duties to include:

Help Desk Team Development and Support

  • Work with BDEC partners to onboard and support Help Desk interns.
  • Work with BDEC partners and United Way’s Director of Community Engagement and Volunteerism to recruit, onboard and train Help Desk volunteers.
  • Manage the help desk team and evaluate the performance of technicians to ensure customer service standards are met.
  • Coach the help desk team to ensure active listening is being used to identify other needs being presented by the callers and provide feedback as needed.

Operations Coordination and Support

  • Work with BDEC partners to develop an intern and volunteer schedule to ensure optimal IT Help Desk coverage and performance.
  • Ensure high-quality technical support and client satisfaction.
  • Establish best practices through the entire technical support process.
  • Set specific customer service standards for the help desk, especially with regard to timeliness and accuracy of responses.
  • Contribute to improving customer support by actively responding to queries and handling complaints.
  • Follow up with customers to identify areas of improvement.
  • Troubleshoot issues as they arise. Data Collection, Use and Reporting
  • Identify key metrics that will be used to measure the ongoing success of the help desk.
  • Develop daily, weekly, and monthly reports on help desk team’s productivity.
  • Provide performance data and customer feedback to the appropriate teams to support ongoing initiative improvement.

QUALIFICATIONS AND REQUIREMENTS

Qualified candidates will have a problem-solving attitude, an ability to motivate a team to achieve goals, and a combination of technical background and customer service experience. Candidates should identify with the missions of United Way of Central Maryland and the Baltimore Digital Equity Coalition.

Educational Requirements

  • High school degree and/or equivalency is required. College and or technical school degree is preferred.

Experience / Knowledge

Strong candidates will have the following:

  • Previous work experience with Help Desk/Customer Service in a supervisory capacity.
    ● Hands-on experience with help desk and remote-control software.
    ● Solid technical background.
    ● Familiarity with ZenDesk or similar help desk management software.
    ● Strong project management skills, including ability to manage multiple tasks and meet established deadlines.
    ● Experience managing a team remotely.
    ● Basic understanding of health and human service delivery.
    ● Basic understanding of challenges facing individuals and families facing poverty. Skills
    ● Team leadership and management skills.
    ● Customer-service oriented with a problem-solving attitude.
    ● Ability to give technical instructions to a non-technical audience.
    ● Excellent written and verbal communications skills.

Interested Candidates: To submit your application, please complete both steps below.

1. Apply at https://forms.gle/cXarnU54FEKTCiYs5 
2. Email your Resume or CV to BDECHotlineCoordinator@gmail.com with your First and Last Name in the Subject Line.

INTERN, MARKETING 

UNITED WAY PROFILE: 

United Way of Central Maryland fights for the education, financial stability and health of every person in every community across central Maryland. But we are more than the fundraisers. We are the hand raisers. The game changers. We have the expertise, the partnerships, the resources and the moxie to drive the change we all want to see. Now, all we need is YOU. 

We don’t claim to know all the answers. But what we do know is that when we bring together the brightest and best in our community — volunteers, donors, businesses, corporations, nonprofits and other partners — we can take on the impossible and make the change that is needed possible. We invite you to join us. United we fight. Untied we win.  

POSITION SUMMARY STATEMENT: 

United Way of Central Maryland is seeking an enthusiastic, creative, and dependable marketing intern to support our marketing and communications team with a heavy focus on digital marketing. In this position, you will support the launch of key digital initiatives and launches, as well as implement and deploy marketing content through our website, social media channels, and email. Through this internship, you will gain hands-on experience using digital tools such as WordPress, Salesforce, Microsoft Dynamics and MobileCause. There are also opportunities to write content, create digital assets, and assist in the management of marketing projects. 

All of your efforts will help drive brand awareness, volunteer and donor engagement, and new volunteer and donor acquisition.  

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES, BUT ARE NOT LIMITED TO: 

You’re a graduate student, recent graduate, junior or senior in college looking for real-world marketing experience. You want to actually dothe work and see it impact the business, not just learn about it. You’re not afraid to speak up and share your ideas. You’re available 15-20 hours over 2-3 days a week to work from our Baltimore City office.

You have experience using, or a willingness to learn, multiple digital platforms spanning Wordpress, Google Analytics, Salesforce, Microsoft Dynamics and every social media channel.   

You will provide direct support to full-service Marketing staff in the following areas, as well as other areas of Marketing when needed:  

Email  

  • Set up templates and deploy emails for donor communications, newsletters, events etc.
  • Analyze email marketing performance, including open rates, click through rates, etc.
  • Generate segmentation lists within the CRM and deploy emails to those lists
  • Troubleshoot issues related to email sends, bounces and delivery
  • Email subscription administration (importing sign ups to CRM, subscription pages, removing manual unsubscribe requests)
  • Manage Live.United@uwcm.org email box (email replies and unsubscribes)  

Events/Fundraising/Web 

  • Build webpages for volunteer events, update and manage events calendar  
  • Build webpages and landing pages for events with necessary attendee information and other details  
  • Set up crowdfunding webpages and online donation forms using MobileCause  
  • Troubleshoot issues with attendees, donors and staff  
  • Organize Walk-A-Mile event materials   

 Content 

  • May assist in the writing, editing, and proofreading of marketing content, including blog posts, web pages, social media, and print materials. 
  • Optimize and resize digital graphics 
  • Help collect digital metrics for use in analytics reports 
  • Assist in the monitoring of social channels  
  • Other assignments as requested by the marketing team 
  • Track links back to our website and reaches out to referring websites 
  • Assist with editorial content calendar creation and management  
  • Bring new ideas for social content, contests, channels, etc.  

QUALIFICATIONS AND REQUIREMENTS: 

  • Current college or graduate student or recent graduate preferred 
  • Previous technical experience with websites and professional social media experience preferred 
  • Basic proficiency with Photoshop or comparable photo editing software 
  • Strong writing skills, both written and verbal 
  • Strong attention to detail 
  • Strong knowledge of Facebook, Twitter, and LinkedIn for a business or organization 
  • Take initiative without constant supervision 
  • Easily adapt to rapidly changing environment and demands 

 

TO APPLY: 

Interested candidates should send their resume to Renee Beck (renee.beck@uwcm.org). Please, no phone calls.

Operations Director, 211 Maryland United Way Helpline

OVERVIEW

United Way of Central Maryland is seeking an experienced human services program manager with strong program development, strategic thinking and management skills to oversee operations of 211 Maryland United Way Helpline. The Operations Director assists the Associate Vice President (AVP) of 211 in ensuring quality standards are met and seamless operational services are provided for 211 callers. The Operations Director will effectively manage and support 211 Call Specialists and also strengthen and maintain an effective volunteer program that provides a mechanism for individuals/groups to serve the Central Marylanders who need support while increasing 211’s capacity.

United Way of Central Maryland promotes equity, creates opportunity, and improves lives. Our 95 years of service to the people of Greater Baltimore have taught us what it takes to change our region for the better. We are proud to be a source of support, compassion, and hope for people who work hard but still can’t make ends meet. We strengthen families and communities by taking on systemic challenges and increasing access to basic needs- health, housing, employment, education, and more.

2-1-1 Maryland United Way Helpline is a readily accessible, 24/7, helpline providing information and referral (I&R) services in over 150 languages. It offers individuals an effective means of navigating the complex health and human service delivery system to find resources such as access to food, housing and other government assistance, that support health and social determinants of health outcomes, for low-income individuals and families. Certified I&R Specialists assess callers’ needs and link them to solutions using a comprehensive database of over 5,000 government & nonprofit programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

70% Operations:

  • Work with AVP of 211 to drive evolution with goal of making 211 the premier help line for customer service and results.
  • Coordinate operations to facilitate meeting established goals for wait time, abandonment rate, and follow-up. Ensure policies and procedures are implemented and kept up to date. Develop and implement closed loop system for tracking results for clients beyond referrals.
  • Recommend goals and objectives for organizational short- and long-term planning purposes. Work closely with 211 Maryland Senior Advisor in addressing challenges, barriers or significant changes to the program.
  • Coach and evaluate 211 staff. Monitor call handling, review caller records and provide feedback to all direct reports. Oversee training of new staff and coordinate ongoing internal and external training for staff. Be available to support the evening shift as needed.
  • Support AVP of 211 in development of annual budget for approval by Board of Directors. Ensures that operations remain within Board approved budget.
  • Ensure that the 211 Database is effective, up to date and representative of the state of Maryland by overseeing the Resource Database team. Oversee Helpline technology to ensure effective service. In tandem with other call centers, manages the routing of calls, as appropriate.
  • Administer and ensure compliance with grants and contracts. Ensure appropriate organizational evaluations to maintain standards. Ensure accreditation standards are maintained.
  • Perform other duties as assigned.

20 % Volunteer and Intern Program Development

  • Work with AVP of 211 to drive develop and implementation of business plan that effectively utilizes volunteers and interns to expand services and reduce costs.
  • Work with non-profits, for-profits, school systems, universities, volunteer centers, churches, individuals and other internal and external constituents to develop and strengthen partnerships that support volunteer engagement.
  • Recruit, train, manage, monitor, and recognize volunteers serving at 211.
  • Executes learning contracts and reviews process recordings to ensure student interns are meeting their goals.
  • Update volunteer handbook, training modules, and position descriptions as needed.
  • Identify sites and community partners for program and community events.
  • Develop and maintain relationships with partners.

10% Public Education:

  • Represent 211 Maryland United Way Helpline in the community, within the nonprofit network and internally with other United Way staff. Develop and implement strategies to increase awareness of 211 to elected officials, public agencies and health and human service providers.

ACCOUNTABILITY

In order to be successful in this job, the Operations Director of 211 must consistently demonstrate:

  • Staff coaching, training, and development skills
  • Information and referral process knowledge
  • Individual performance metrics management
  • Data driven performance improvement management
  • Volunteer and intern recruitment and management skills
  • Exhibit and practice excellent customer service
  • Flexibility in an ever-changing service delivery landscape

INTERACTION

  • Establishes and maintains supportive, professional relationships with UWCM staff and volunteers; effectively represents UWCM in the community; supports implementation of strategic partnerships with service providers, non-profit and governmental agencies; churches and others as appropriate.
  • Maintains excellent interpersonal and communication skills, including the ability to work as part of a team
  • Presents a professional and positive image as a representative of UWCM at external events
  • Is able to work with people from diverse backgrounds
  • Is enthusiastic and has a positive attitude toward helping others
  • Interfaces with 2-1-1 Maryland at UWCM staff, volunteers and clients, United Way staff, nonprofit community and public audiences.

QUALIFICATIONS AND REQUIREMENTS

  • Bachelor’s degree in Social Work, Human Services or related field. Masters degree preferred. LMSW or higher licensure preferred. Minimum four years of experience within the human service system. Must have 2+ years demonstrating progressive management and supervisory responsibilities. Call center management and crisis response experience preferred. Must work to receive AIRS and AAS certification within two years of hire.
  • Abilities / Skills Needed
  • Leadership —ability to supervise and develop staff and build and sustain a successful team – including ability to do this with a team that is working remotely
  • Oral and written communication
  • Administrative, project and budget management
  • Communications, collaboration and partnership development
  • Persuasive and informative presentation development and delivery
  • Critical, strategic and innovative thinking skills
  • Knowledge of related health and human services delivery
  • Understanding of challenges facing individuals and families living in poverty
  • Computer literacy including Microsoft Word, Excel, Powerpoint

PHYSICAL DEMANDS: (sitting, standing, lifting, etc.)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regular walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The employee must frequently talk and hear. Weights of up to 25 pounds are occasionally lifted. There is extensive use of a computer. Employee is primarily seated while performing the duties of the position.

TO APPLY:

Interested candidates should send their resume along with your salary requirements to hrrecruiting@uwcm.org. No phone calls, please!

Staff Accountant

POSITION SUMMARY:

The Staff accountant is responsible for performing a variety of reconciliation, including general ledger accounts, grant revenues and payable accounts and donor designation accounts. This position will prepare journal entries, financial analysis reports and grant budget reports, prepare various invoices for grant billings, review grantee’s invoices for allowable expenses, proper supporting documentation and calculations. The staff accountant will prepare schedules and reports for the month end and year end closes, prepare reports and schedules for the annual audit and the annual budget process. This position will answer accounting and financial questions by researching and interpreting financial data, provide support to UWCM fiscal agency entities, review sub-grantee’s quarterly expenditures reports, review notices of grant awards, and work closely with the grant director on internal and external budget modifications. The staff accountant will participate in grantor monitoring visits and attend sub-grantee monitoring visits as assigned. These duties will be completed by using ethical practices, adhering to GAAP with good internal controls and excellent customer service and communication. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:

60%      Grant accounting and reporting

  • Prepare accurate and timely financial and expenditure reports for grantors.
  • Assists with preparing and formatting grant budgets and budget justifications.
  • Develop monthly schedules and reports to track grant revenues and expenditures.
  • Examine sub-grantee quarterly expenditure reports and communicate any material variances to the budget director.
  • Audit sub-grantee’s invoices for unallowable cost, proper supporting documentation and accounting accuracy.
  • Prepare the required documents for grant billings to include check request, A/P copies general ledger reports and other required supporting documentation.
  • Review notices of grant awards to understand the fiscal requirements of the grant and the reporting due dates.
  • Maintain a complete and organized file system for grant agreements, payments and reports.
  • Maintain a schedule of all grantor’s reporting due dates.
  • Attend sub-grantee fiscal monitoring visits and assigned.
  • Acts as grantor liaison to resolve accounting reporting and compliance issues.
  • Communicate as required to program managers on grant related transactions that has an adverse effect on the program’s revenues and expenditures.
  • Assists with the grant modifications process.
  • Attends grantor audit meetings and compiles requested audit information.
  • Develops positive working relationship to foster a collaborative environment for grant coordination and oversight.

35%     General Ledger and Financial Reporting 

  • Reconcile program donor designation within the Andar Accounting system.
  • Prepare monthly reconciliations on assigned general ledger accounts.
  • Work with the A/P Specialist to ensure all grantees are on EFT.
  • Prepare assigned reconciliations for the month-end and year-end close process.
  • Prepare general ledger journal entries.
  • Assists with accounts payable payment reconciliations.
  • Perform ad-hoc financial analysis in response to requests or to provide support to other financial staff.
  • Prepare annual audit schedules, reports and other data required by auditors.
  • Assists in the preparation on monthly financial statements.
  • Ensure accounting records are GAAP compliance.
  • Assists with the day-to-day activities of the financial department.
  • Answer accounting and financial questions through research and interpreting accounting data.
  • Organize and maintain financial records.
  • Prepare accurate and timely financial reports to staff members and donors.
  • Other related duties as assigned.

5%       Customer Services

  • Establishes and maintain effective communication with all levels of agency personnel, funding agencies, sub-grantees, vendors, clients and staff.
  • Protect the organizations information by keeping information confidential.

QUALIFICATIONS AND REQUIREMENTS:        

  • BS Degree in accounting or closely related field with a minimum of 3 years of accounting experience, with a preference for experience in budgeting and financial reporting.
  • Knowledge and demonstrated experience using MS Office package software applications with intermediate skills using Microsoft Excel.
  • Strong analytical, presentation, written and oral communication skills.
  • Ability to analyze and interpret procedures and governmental regulations.
  • Ability to solve practical accounting problems.
  • Possess excellent organization and time management skills to efficiently prioritize work and meet challenging deadlines.
  • Outstanding customer service and follow-though skills.
  • Must be detail oriented and able to manage multiple tasks.
  • Ability to effectively communicate financial information to non-financial managers.
  • Experience with the general ledger functions and month end/year end close process.
  • Experience in developing program budgets and budget narratives.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The employee must frequently talk, hear and lift/move up to 25 pounds. There is extensive use of a computer. Employee is primarily seated while performing the duties of this position.

TO APPLY:

Interested candidates should send their resume along with your salary requirements to hrrecruiting@uwcm.org. No phone calls, please!



© 2019 United Way of Central Maryland | Privacy Policy | Annual Report | Strategic Plan

For more than 90 years, United Way of Central Maryland has been improving lives in the communities it serves: Anne Arundel County, Baltimore City, Baltimore County, Carroll County, Harford County and Howard County, Maryland.

United Way of Central Maryland is a 501(c)(3) tax exempt organization! | Tax ID: 52-0591543