Case Manager for 211 Emergency Assistance Program
POSITION SUMMARY STATEMENT:
The Case Manager for the 211 Emergency Assistance Program (211EAP) will administer client assistance funds that respond to the COVID crisis, such as rental assistance to prevent evictions, utility assistance, and other urgent needs. The case manager will also assist clients in addressing barriers to self-sufficiency, such as workforce access, digital capabilities, connection to benefits, and budgeting and financial planning. The majority of households to be served will be in Baltimore County. The Baltimore County grant that funds this position requires that 41 households will be served during calendar year 2021, but more households may be served depending on the Case Manager’s capacity and the availability of funds. Because this position is client-facing, candidates with Spanish language proficiency will be strongly preferred.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:
80% Administer the 211 Emergency Assistance Program for Baltimore County. Accept applications from clients. Vet applications for client eligibility. Assist clients in collecting and submitting required documentation. Maintain program budgets. Interface with landlords to confirm account balances and facilitate payments. Submit check requests to the UWCM Finance Department. Provide light-touch case management to families who have barriers to self-sufficiency.
10% Participate in strategic planning at the County-level. Attend relevant meetings and information sessions. Liaison with other UWCM partners in the housing space.
10% Time spent on administrative responsibilities, including internal team meetings, UWCM staff meetings, regular supervision, payroll and attendance documentation, and tracking hours for grants billing.
In order to be successful in this job, the Director of Housing Services must consistently demonstrate competency in:
Oral and written communication.
Knowledge of the human service delivery system.
Interpersonal skills: Must be able to treat clients with respect and courtesy and create an atmosphere of acceptance. Must develop and maintain effective working relationships with service providers.
Client service delivery skills, including the ability to:
- interview clients and assess needs using active listening skills;
- work with client families to establish goal plans;
- motivate others to achieve goals;
- effectively use the computer to research resources and report data;
- able to make independent decisions using good judgment;
- employ problem solving techniques when appropriate; and
- exercise decision making and crisis intervention skills to manage emergency situations effectively.
Interacts with client families, health and human service providers, government agencies, landlords, other UWCM staff and volunteers and business representatives. Represents United Way of Central Maryland at community and business events.
QUALIFICATIONS AND REQUIREMENTS:
Requires a degree in Social Work, Human Services, or related field or at least 3 years of experience working with families or individuals living in poverty. Experience working in an urban setting desired. Experience managing budgets is required. Experience in professional relationship management across organizations is required. Computer literacy required.
Abilities/Skills: Ability to express ideas clearly to individuals and groups in oral discussions. Ability to deliver information appropriate to target audience. Ability to communicate and empathize with individuals of diverse backgrounds. Ability to write in a manner that is clear, concise and grammatically correct. Ability to make independent decisions using good judgment. Spanish language proficiency is strongly preferred.
PHYSICAL DEMANDS: (sitting, standing, lifting, etc)
The employee is primarily seated while performing the duties of the position at UWCM. Due to the situation with COVID, all work is conducted virtually from home. The hands are regularly used to write, type, keypunch and handle or feel small controls and objects. The employee must frequently talk and listen. Weights of up to 25 pounds occur (i.e. laptop computer, heavy files, computer reports, computer terminals or other regular office equipment.) Requirements may be modified to accommodate individuals with disabilities.
Commensurate with experience and qualifications. Please note that this position is grant funded