United We Fight, United We Win: Consider a Career with United Way

At United Way of Central Maryland, we have a community of employees who strive to do their best and recognize the value of our mission and the teamwork necessary for success. Working at United Way means making a difference. It means getting involved and having a vested interest in your community. We are seeking committed professionals who want to use their skills and experience to create opportunities for others.

United Way of Central Maryland is an equal opportunity employer. We are committed to the principle of diversity and strive to be representative of the community that we serve.

Current Job Openings

211 Community Resource Specialist (Bilingual English/Spanish required)

POSITION SUMMARY STATEMENT:

The Community Resource Specialist will skillfully and compassionately connect Marylanders with health and human service assistance to link persons seeking help to available community resources. This position will also provide public education on health and human service issues, community resources and the services of 211 Maryland United Way Helpline at United Way of Central Maryland.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:

  • Provide skilled information and referral services in response to requests for help, primarily by phone. Interview callers and assess service needs using the principles of active listening. Use the computer to identify appropriate resources and provide information on eligibility requirements and availability of services. Assist clients with problem solving. Recognize and respond appropriately to persons in crisis. Maintain accurate records on each contact with client.
  • Provide education and training on the information and referral process, community resources, community needs and human service issues to United Way staff, community groups, agencies, and other organizations. Make presentations on 2-1-1 Maryland at United Way of Central Maryland’s products and services at community and business events. Conduct 2-1-1 call listening sessions for key stakeholders. Participate on select committees as assigned to provide expert information on the health and human service system and community issues. Support campaign through public speaking as needed.
  • Conduct follow-up on callers per 2-1-1 MD at United Way of Central Maryland’s policy. Engage is special campaigns that are relevant and consistently changing in the way that we work.

INTERACTION:

  • Is enthusiastic and has a positive attitude toward helping others
  • Experience working on a diverse team, and with diverse constituencies.
  • Maintains excellent interpersonal and communication skills, including the ability to work as part of a team
  • Flexibility in an ever-changing service delivery landscape.
  • Ability to work independently and collaboratively in a fast-paced and complex work environment.
  • Establishes and maintains supportive, professional relationships with UWCM staff and volunteers; effectively represents UWCM in the community; develops contacts in the community with civic organizations, non-profit and governmental agencies
  • Maintains connections and network within the community to form and maintain effective partnerships in the community
  • Presents a professional and positive image as a representative of UWCM at external events
  • Displays cultural competence

QUALIFICATIONS AND REQUIREMENTS:

  • BA in social work, counseling, or other human services field with 1+ years’ experience. Could be substituted with AA and 6+ years’ experience.
  • Strong written and oral communication.
  • Flexible and ability to work remotely with little supervision.
  • Preferred experience includes: Bilingual English/Spanish and crisis intervention skills

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regular walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The employee must frequently talk and hear. Weights of up to 25 pounds are occasionally lifted. There is extensive use of a computer. Employee is primarily seated while performing the duties of the position.

TO APPLY:

Interested candidates should send their resume along with your salary requirements to hrrecruiting@uwcm.org. No phone calls, please!

Case Manager for 211 Emergency Assistance Program

POSITION SUMMARY STATEMENT:

The Case Manager for the 211 Emergency Assistance Program (211EAP) will administer client assistance funds that respond to the COVID crisis, such as rental assistance to prevent evictions, utility assistance, and other urgent needs. The case manager will also assist clients in addressing barriers to self-sufficiency, such as workforce access, digital capabilities, connection to benefits, and budgeting and financial planning. The majority of households to be served will be in Baltimore County. The Baltimore County grant that funds this position requires that 41 households will be served during calendar year 2021, but more households may be served depending on the Case Manager’s capacity and the availability of funds. Because this position is client-facing, candidates with Spanish language proficiency will be strongly preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:

80% Administer the 211 Emergency Assistance Program for Baltimore County. Accept applications from clients. Vet applications for client eligibility. Assist clients in collecting and submitting required documentation. Maintain program budgets. Interface with landlords to confirm account balances and facilitate payments. Submit check requests to the UWCM Finance Department. Provide light-touch case management to families who have barriers to self-sufficiency.

10% Participate in strategic planning at the County-level. Attend relevant meetings and information sessions. Liaison with other UWCM partners in the housing space.

10% Time spent on administrative responsibilities, including internal team meetings, UWCM staff meetings, regular supervision, payroll and attendance documentation, and tracking hours for grants billing.

ACCOUNTABILITY:

In order to be successful in this job, the Director of Housing Services must consistently demonstrate competency in:

Oral and written communication.

Knowledge of the human service delivery system.

Interpersonal skills: Must be able to treat clients with respect and courtesy and create an atmosphere of acceptance. Must develop and maintain effective working relationships with service providers.

Client service delivery skills, including the ability to:

  • interview clients and assess needs using active listening skills;
  • work with client families to establish goal plans;
  • motivate others to achieve goals;
  • effectively use the computer to research resources and report data;
  • able to make independent decisions using good judgment;
  • employ problem solving techniques when appropriate; and
  • exercise decision making and crisis intervention skills to manage emergency situations effectively.

INTERACTION:

Interacts with client families, health and human service providers, government agencies, landlords, other UWCM staff and volunteers and business representatives. Represents United Way of Central Maryland at community and business events.

QUALIFICATIONS AND REQUIREMENTS:

Requires a degree in Social Work, Human Services, or related field or at least 3 years of experience working with families or individuals living in poverty. Experience working in an urban setting desired. Experience managing budgets is required. Experience in professional relationship management across organizations is required. Computer literacy required.

Abilities/Skills: Ability to express ideas clearly to individuals and groups in oral discussions. Ability to deliver information appropriate to target audience. Ability to communicate and empathize with individuals of diverse backgrounds. Ability to write in a manner that is clear, concise and grammatically correct. Ability to make independent decisions using good judgment. Spanish language proficiency is strongly preferred.

PHYSICAL DEMANDS: (sitting, standing, lifting, etc)

The employee is primarily seated while performing the duties of the position at UWCM. Due to the situation with COVID, all work is conducted virtually from home. The hands are regularly used to write, type, keypunch and handle or feel small controls and objects. The employee must frequently talk and listen. Weights of up to 25 pounds occur (i.e. laptop computer, heavy files, computer reports, computer terminals or other regular office equipment.) Requirements may be modified to accommodate individuals with disabilities.

SALARY

Commensurate with experience and qualifications. Please note that this position is grant funded

Project/Volunteer Manager, 211 MD United Way Helpline

Part-time (25 hours per week), 1-year contract/contingent on renewal

Reports To: Associate Vice President, 211 MD United Way Helpline

POSITION SUMMARY STATEMENT:

United Way of Central Maryland is seeking an experienced project manager to oversee a nationwide grocery worker support initiative. This highly organized and flexible person will have strong program development and management skills, ensuring that program runs smoothly and continues to evolve and grow. The person who fills this position will create/oversee a volunteer program and will manage the application review process with a staff of volunteers and will be responsible for the day-to-day oversight of the program in its entirety. This program is a collaboration between United Way of Central Maryland and United Way Worldwide (UWW).

United Way of Central Maryland promotes equity, creates opportunity, and improves lives. Our 95 years of service to the people of Greater Baltimore have taught us what it takes to change our region for the better. We are proud to be a source of support, compassion, and hope for people who work hard but still cannot make ends meet. We strengthen families and communities by taking on systemic challenges and increasing access to basic needs- health, housing, employment, education, and more.

This position will be part of 2-1-1 Maryland United Way Helpline, which is a readily accessible, 24/7, helpline providing information and referral (I&R) services in over 150 languages. It offers individuals an effective means of navigating the complex health and human service delivery system to find resources such as access to food, housing and other government assistance, that support health and social determinants of health outcomes, for low-income individuals and families. Certified Community Resource Specialists assess callers’ needs and link them to solutions using a comprehensive database of over 5,000 government & nonprofit programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:

  • 50% Operations:
    • Review all applications as provided by UWW, verifying eligibility criteria are met, and obtain any additional materials or information needed from applicants if application is incomplete
    • Select number of applicants to receive funds, once per week, based on amount of total funds available that month, as determined by UWW
    • Use vendor system provisioned by UWW and ensure that gift cards are distributed electronically or by mail to selected applicants
    • Troubleshoot with vendor if gift cards are not received
    • Track and report back to UWW data about applications received, reviewed, and awarded on a monthly basis
    • Send email notification to any applicants not selected to receive funds within 30 days of application date
    • Monitor and respond to any inquiries from applicants about application status via a designated email address and phone number
    • Coordinate operations/process flow to facilitate meeting program goals. Problem-solve as needed to continually improve the program.
    • Manage application review process with volunteer reviewers.
    • Provide consultation and support to staff and volunteers
    • When it is safe to do so, attend outreach and community events to spread the word and foster trust within the community
    • Perform other duties as assigned.
  • 50% Volunteer Program Development
    • Recruit, train, monitor, recognize and engage to ensure retention of volunteer
    • Coach and evaluate volunteer
    • Develop and maintain relationships with partners.
    • Perform other duties as assigned.

SCHEDULE:

  • This position is a 25 hour/week, 1-year contract and may be renewed after year one. There is the possibility that this will become full time as the program grows. Initially, there will be some flexibility to the hours being worked, but that could change depending on the program needs.
  • Initially, due to the COVID-19 pandemic, this person will work exclusively from home, until it is deemed safe to work in an office setting.

INTERACTION:

  • Establishes and maintains supportive, professional relationships with UWCM staff and volunteers; effectively represents UWCM in the community; develops contacts in the community with civic organizations, non-profit and governmental agencies
  • Maintains connections and network within the community to form and maintain effective partnerships in the community
  • Experience with project management/oversite.
  • Experience in recruiting, training, retaining volunteers
  • Experience supervising others/leading a team
  • Maintains excellent interpersonal and communication skills, including the ability to work as part of a team
  • Presents a professional and positive image as a representative of UWCM at external events
  • Experience working on a diverse team, and with diverse constituencies.
  • Displays cultural competence
  • Ability to work independently and collaboratively in a fast-paced and complex work environment
  • Is enthusiastic and has a positive attitude toward helping others

QUALIFICATIONS AND REQUIREMENTS:

  • BA preferred with 2+ years’ experience. Could be substituted with AA and 6+ years’ experience.
  • Project management
  • Preferred experience includes volunteer recruitment/retention
  • Flexible and able to work remotely with little supervision.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regular walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The employee must frequently talk and hear. Weights of up to 25 pounds are occasionally lifted. There is extensive use of a computer. Employee is primarily seated while performing the duties of the position.

TO APPLY:

Interested candidates should send their resume along with your salary requirements to hrrecruiting@uwcm.org. No phone calls, please!

OVERVIEW:

The United Way Ben Franklin Center for Community Schools, a program of United Way of Central Maryland, seeks to build and strengthen the communities of Brooklyn and Curtis Bay through the community schools strategy at Benjamin Franklin High School at Masonville Cove. This strategy includes providing wraparound services to students and families to support their educational and economic goals. Integral to this strategy is the United Way Family Center that provides early childhood education as well as behavioral interventions to infants and toddlers as well as their young parents. Adult education and job readiness programs are also provided to equip community members with the skills and tools to fully participate in the job market.

POSITION SUMMARY STATEMENT:

In accordance with the needs of the ages of the population served by the United Way Family Center, the Child Care Aide is responsible for completing tasks as assigned by the Center Director, Child Development Specialist, the Family Services Coordinator and/or the Child Care Teacher.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but not limited to:

Weight (%) duties and responsibilities in priority order to total 100%:

  • 100% Work as a team member to provide a warm, nurturing environment, model and encourage appropriate social interactions and assure individual age appropriate activities for each child.
  • Participate in implementation of trauma informed, attachment-based activities/model (e.g. Circle of Security, Circle time; NCAST taping, etc.)
  • Lead child centered non-directive play with children.
  • Prepare and assist with the daily care of infants and toddlers, with feeding, diapering, toileting, hand washing, sleeping and playing.
  • Assist individual children and small groups with developmentally appropriate activities, classroom strategies and therapy.
  • Help in preparation of instructional aids and materials for classroom activities.
  • Assist Child Care Lead Teacher in completing required classroom/center paperwork.
  • Ensure that appearance, cleanliness and safe environment of classroom is appropriately maintained.

ACCOUNTABILITY: In order to be successful in this position, the Child Care Aide must:

  • TBD

INTERACTION (Internal and External):

  • Internal staff, parents and community members.

QUALIFICATIONS AND REQUIREMENTS (required education, years of experience, skills and abilities):

  • Minimum of a high school diploma/GED and a 90-hour child care certificate (or equivalent education) as well as previous child care experience.

The person may be exposed to such occupational hazards as communicable diseases, blood pathogens, and aggressive or combative program participants.

PHYSICAL DEMANDS (sitting, standing, lifting, etc.): Incumbent must be able to:

  • Perceive the nature of sounds at normal speaking levels with or without correction.
  • Receive detailed information through oral communication and to make the discriminations in sound.
  • Have visual acuity to determine the accuracy, neatness and thoroughness of the work assigned.
  • Bend, squat and lift up to 35 lbs.
  • Travel to and from different locations and sites in the greater Baltimore area.
  • Have manual dexterity sufficient to perform various keyboard functions.
  • Be physically present at the assigned job site.

To Apply:

Interested candidates should send their resume along with your salary requirements to hrrecruiting@uwcm.org. No phone calls, please! Visit www.uwcm.org to learn more about the difference UWCM is making.

Child Development Specialist

Overview of Position:

The United Way Neighborhood Zone at Poppleton seeks to build and strengthen the communities of West Baltimore by utilizing a community informed approach. Integral to this strategy is the United Way Family Center at Excel Academy, which will provide early childhood education as well as supportive services to engaged families. This is a new center with a capacity of 18 children ages 8 weeks to 24 months.

In accordance with the needs of the ages of the population served, the Child Development Specialist is responsible for the overall management, coordination and administration of the center’s early childhood development program. This includes overseeing all childcare staff, developing and implementing classroom plans that align with the center’s curriculum, and using screenings and assessment tools to track each child’s developmental progress.

This position is a full-time, 12-month position, supervised by the Family Center Director.

Critical features of this position are described under the headings below, but are subject to change at the discretion of management. This job description reflects the designation of essential job functions but does not provide an all-inclusive list of duties that may be assigned.

Child Development Specialist Responsibilities:

  • Oversee the health, safety and well-being of all children
  • Plan and implement a developmentally appropriate program using the Teaching Strategies’ Creative Curriculum for Infants, Toddlers and Twos
  • Assess and track each child’s developmental progress using Ten Strategies Gold and the Ages and Stages Questionnaires
  • Develop and supervise the implementation of individualized plans for each child to help them improve developmentally
  • Refer all children who display developmental delays or disabilities to the Maryland Infant and Toddler Program
  • Work with the Family Services Coordinator to provide parenting coaching and support for parents whose children display developmental delays or disabilities
  • Supervise all childcare staff
  • Work with the Family Center Director to coordinate the purchase of supplies and manage contracts with vendors

Education and Experience Requirements:

  • Bachelor’s degree in child development, early childhood education or related field from an accredited institution, master’s preferred.
  • Minimum of two years of experience working directly with young children from birth to 24 months with a minimum of one year of supervisory experience.

General Qualifications:

  • Understand and be committed to the overall philosophy of Family Support.
  • Maintain respect for the confidentiality of information divulged by or on behalf of participants.
  • Possess the ability to relate to people of diverse educational, cultural, and economic backgrounds.
  • Be willing and able to do aggressive outreach and recruitment.
  • Model appropriate interaction with young children and parents.
  • Have the ability to work independently and as a team member and leader.
  • Be willing to submit to a criminal background investigation.
  • Have current medical evaluation, including a tuberculosis screen within 6 months before the individual begins work in the Center.

Family Center Director

Overview of Position:

The United Way Neighborhood Zone at Poppleton seeks to build and strengthen the communities of Southwest Baltimore by utilizing a community informed approach. Integral to this strategy is the United Way Family Center at Excel Academy, which will provide early childhood education as well as supportive services to Center engaged families. This is a new center with a capacity of 18 children ages 8 weeks to 24 months.

In accordance with the needs of the ages of the population, the Family Center Director is responsible for the daily planning, management and supervision of the overall center. This position is a full-time, 12-month position, supervised by the Director of the United Way Neighborhood Zone in Poppleton.

Critical features of this position are described under the headings below, but are subject to change at the discretion of management. This job description reflects the designation of essential job functions but does not provide an all-inclusive list of duties that may be assigned.

Family Center Director Responsibilities:

  • Hire, train and supervise all staff
  • Coordinate ongoing professional development opportunities for all staff
  • Lead recruitment efforts for the center and manages family enrollment
  • Work with Family Services Coordinator and Child Development Specialist to manage the center’s schedule and coordinate all programming
  • Serve as the primary point of contact between the center and the school (Responsible for coordinating access to other parts of the school building as needed)
  • Manage the center’s budget including purchasing supplies, as needed
  • Assist the United Way Neighborhood Zone in Poppleton with community outreach
  • Provide data for grant proposals and reports
  • Represent the center at various internal and external meetings

Education and Experience Requirements:

  • Bachelor’s degree in child development, early childhood education or related field from an accredited institution, master’s preferred.
  • Minimum of four years of experience in the development and management of early childhood education programs with a minimum of two years of supervisory experience

General Qualifications:

  • Understand and be committed to the overall philosophy of Family Support.
  • Work cooperatively with consultants from Maryland Family Network who are responsible for the implementation and evaluation of the Family Support Center program.
  • Maintain respect for the confidentiality of information divulged by or on behalf of participants.
  • Possess the ability to relate to people of diverse educational, cultural, and economic backgrounds.
  • Be willing and able to do aggressive outreach and recruitment.
  • Model appropriate interaction with young children and parents.
  • Have the ability to work independently and as a team member and leader.
  • Be willing to submit to a criminal background investigation.
  • Have current medical evaluation, including a tuberculosis screen within six months before the individual begins work in the Center.

Family Services Coordinator

Overview of Position:

The United Way Neighborhood Zone at Poppleton seeks to build and strengthen the communities of Southwest Baltimore by utilizing a community informed approach. Integral to this strategy is the United Way Family Center at Excel Academy, which will provide early childhood education as well as supportive services to engaged families. This is a new center with a capacity of 18 children ages 8 weeks to 24 months.

In accordance with the needs of the ages of the population served, the Family Services Coordinator is responsible for the overall management, coordination and administration of clinical/social work support services for center families and children. This position is a full-time, 12-month position, supervised by the Family Center Director.

Critical features of this position are described under the headings below, but are subject to change at the discretion of management. This job description reflects the designation of essential job functions but does not provide an all-inclusive list of duties that may be assigned.

Family Services Coordinator Responsibilities:

  • Meet with new center participants to conduct a needs assessment and familiarize them with the center’s services
  • Ensure new families feel welcomed and are integrated into the center’s programs and activities
  • Provide individual and group counseling as needed
  • Provide informal and formal parenting education to families using the Circle of Security-Parenting Program curriculum; Track each parent’s progress using the Nursing Child Assessment Satellite Training Parent-Child Interaction Scales (NCAST PCI Scales)
  • Provide informal and formal health education to families using the Nurturing Parenting Program curriculum
  • Refer families, as needed, to the University of Baltimore Community Engagement Center, and other partners, for adult education and self-sufficiency programs
  • Serve as a Field Instructor to Social Work Interns.
  • Responsible for tracking services provided and providing relevant data to funding partners.
  • Present information regarding the program to funders and related committees as needed.
  • Participate in relevant citywide and regional committees, boards, etc.
  • Other related duties as required by the program

Education and Experience Requirements:

  • Master’s degree in social work required
  • LCSW-C preferred; LMSW accepted
  • Minimum one year of post-graduate experience working directly with young children and their families

General Qualifications:

  • Understand and be committed to the overall philosophy of Family Support.
  • Maintain respect for confidentiality of information divulged by or on behalf of participants.
  • Possess the ability to relate to people of diverse educational, cultural and economic backgrounds.
  • Be willing and able to do aggressive outreach and recruitment.
  • Model appropriate interaction with young children and parents.
  • Have the ability to work independently and as a team member and leader.
  • Be willing to submit to a criminal background investigation.
  • Have current medical evaluation, including a tuberculosis screen within six months before the individual begins work in the Center.

In-Home Interventionist

Overview of Position:

The United Way Neighborhood Zone at Poppleton seeks to build and strengthen the communities of Southwest Baltimore by utilizing a community informed approach. Integral to this strategy is the United Way Family Center at Excel Academy, which will provide early childhood education as well as supportive services to engaged families. This is a new center with a capacity of 18 children ages 8 weeks to 24 months.

In accordance with the needs of the ages of the population served, the In-Home Interventionist is responsible for the overall management, coordination and administration of in-home support services for center families and children. This position is a full-time, 12-month position, supervised by the Family Services Coordinator.

Critical features of this position are described under the headings below, but are subject to change at the discretion of management. This job description reflects the designation of essential job functions but does not provide an all-inclusive list of duties that may be assigned.

In-Home Interventionist Responsibilities:

  • Maintain a caseload of 15 families (minimum 35 families served during a year)
  • Meet face-to-face with families a minimum of three times per month
  • Complete family partnership agreements, developmental screenings and all other required assessments with families in a timely manner
  • Deliver health, educational, nutritional and child growth and development information to parents via meetings
  • Assist and support families in locating resources and scheduling appointments with community resources that best meet their needs
  • Provide support in parent and child activities that encourages developmentally appropriate activities for the changing needs of infants and toddlers.
  • Plan and coordinate developmentally appropriate socialization opportunities for children and families.
  • Communicate frequently with other center staff regarding support needed for families receiving home intervention services.
  • Track all services provided and report data to the Family Center Director

Education and Experience Requirements:

  • Home Visitor Child Development Associate (CDA) or Bachelor’s degree in early childhood education or a similar field required
  • Experience working with families with young children

General Qualifications:

  • Understand and be committed to the overall philosophy of Family Support.
  • Maintain respect for the confidentiality of information divulged by or on behalf of participants.
  • Possess the ability to relate to people of diverse educational, cultural, and economic backgrounds.
  • Be willing and able to do aggressive outreach and recruitment.
  • Model and facilitate appropriate interaction with young children and parents.
  • Have the ability to work independently and as a team member.
  • Be willing to submit to a criminal background investigation.
  • Have current medical evaluation, including a tuberculosis screen within six months before the individual begins work in the Center.

Lead Case Manager for Baltimore City Eviction Relocation Program

POSITION SUMMARY STATEMENT:

The Lead Case Manager for the Baltimore City Eviction Relocation Program is responsible for coordinating the efforts of a team of case managers as well as providing supervision to interns from the University of Maryland School of Social Work. The focus of the whole team will be to accept referrals from the Baltimore City Community Action Partnership (BCCAP) for households who are in need of relocation assistance as a result of pending eviction. Relocation services include: helping clients locate new units; assisting with the application process; submitting requests for funds to pay first month’s rent and security deposits; coordinating movers or moving assistance; and helping the households to obtain proper furnishings. The Lead Case Manager will have some client-facing responsibilities, such as troubleshooting difficult cases or working with households with special needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:

80% Coordinate the Baltimore City Eviction Relocation Program. Oversee the referral process for accepting referrals from BCCAP. Ensure that cases are being assigned to case managers depending on their caseloads. Provide supervision to MSW interns from the University of Maryland School of Social Work. Monitor record keeping and compliance for the team members. Ensure that performance goals and benchmarks are being met. Ensure that the program is meeting the stated goals of the grant agreement and contracts. Liaison with government officials and agencies to improve program performance and coordinate system response. Troubleshoot complicated client cases. Please note that the Lead Case Manager will have their own caseload as well, although it will be a small number of cases per month.

10% Participate in strategic planning at the City-level. Attend relevant meetings and information sessions. Liaison with other UWCM partners in the housing space.

10% Time spent on administrative responsibilities, including internal team meetings, UWCM staff meetings, regular supervision, payroll and attendance documentation, and tracking hours for grants billing.

ACCOUNTABILITY: In order to be successful in this job, the Lead Case Manager must consistently demonstrate competency in:

Oral and written communication.

Knowledge of the human service delivery system.

Interpersonal skills: Must be able to treat clients with respect and courtesy and create an atmosphere of acceptance. Must develop and maintain effective working relationships with service providers.

Client service delivery skills, including the ability to:

  • interview clients and assess needs using active listening skills;
  • effectively use the computer to research resources and report data;
  • able to make independent decisions using good judgment;
  • employ problem solving techniques when appropriate; and
  • exercise decision making and crisis intervention skills to manage emergency situations effectively.

INTERACTION:

Interacts with client families, health and human service providers, government agencies, landlords, other UWCM staff and volunteers and business representatives. Represents United Way of Central Maryland at community and business events.

QUALIFICATIONS AND REQUIREMENTS:

Requires a LCSW or LMSW degree and at least 5 years of related experience. Experience working in an urban setting desired. Experience managing budgets is required. Experience in professional relationship management across organizations is required. Computer literacy required. Familiarity with CAP60 or other case management software, including HMIS, is strongly preferred.

Abilities/Skills: Ability to express ideas clearly to individuals and groups in oral discussions. Ability to deliver information appropriate to target audience. Ability to communicate and empathize with individuals of diverse backgrounds. Ability to write in a manner that is clear, concise and grammatically correct. Ability to make independent decisions using good judgment. Spanish language proficiency is strongly preferred.

PHYSICAL DEMANDS: (sitting, standing, lifting, etc)

The employee is primarily seated while performing the duties of the position at UWCM. Due to the situation with COVID, all work is conducted virtually from home. The hands are regularly used to write, type, keypunch and handle or feel small controls and objects. The employee must frequently talk and listen. Weights of up to 25 pounds occur (i.e. laptop computer, heavy files, computer reports, computer terminals or other regular office equipment.) Requirements may be modified to accommodate individuals with disabilities.

SALARY

Commensurate with experience and qualifications. Please note that this position is grant funded.

School Staff Trainer/Data Coach – On Track 4 Success Program

POSITION SUMMARY STATEMENT

United Way of Central Maryland is seeking an experienced professional with superior data synthesis/ analytic skills, a strong track record of success in training others to work with data, and meeting facilitation experience. This position provides a unique opportunity to join the United Way On Track 4 Success team, a fast-paced, collaborative group that is committed to engaging school staff teams at multiple schools, training them to effectively utilize data to identify students who are struggling in school and work together to rapidly respond with tailored interventions.

United Way of Central Maryland (UWCM) promotes equity, creates opportunity, and improves lives. Our 95 years of service to the people of Greater Baltimore have taught us what it takes to change our region for the better. We strengthen families and communities by taking on systemic challenges and increasing access to basic needs- health, housing, employment, education, and more.

On Track 4 Success is a collaborative approach among educators, administrators, and community partners, committed to using data effectively to keep students on the pathway to school success and high school graduation. The goal of the program is to build school capacity for this work and then transition United Way staff out and on to additional schools once the school is able to sustain the program on their own, or with limited assistance. As a member of the On Track 4 Success team, the School Staff Trainer/Data Coach will train key school staff (administrators, teachers and other school support staff) at multiple schools in virtual and in-person settings, and help build a network across neighborhood schools to effectively share best practices and key findings.

 

The School Staff Trainer/Data Coach will also work with internal staff throughout United Way of Central Maryland and amongst school partners/potential partners to help schools access available resources to support their students and families.

KEY RESPONSIBILITIES

Training/Program Implementation

  • Introduce the On Track 4 Success model to school staff demonstrating the appropriate use of data in schools to assess each student and their needs, and to work collaboratively to develop and implement interventions when students are struggling, regardless of the challenges they face.
  • Train multiple cross-functional school teams of teachers, administrators, social workers, guidance counselors, etc. with varying backgrounds and degrees of experience in data analysis and reporting.
  • Coach these school teams in applying knowledge gleaned from data in the development of interventions to support struggling students.
  • Train teams on various roles they need to assume during On Track 4 Success meetings.
  • Train administrators to allow for flexibility and empower school teams to try out different interventions to learn what works best with different types of students within their school setting.
  • Measure team progress, determine and communicate a plan for areas for improvement.
  • Quickly establish rapport with each team as a trusted resource to ensure buy-in.
  • Build capacity of school staff to adopt the program and bake into to school culture and procedures; goal of program is to train school teams to do this work on their own, without the support of United Way staff.

Data Synthesis/Reporting

  • Provide guidance to school staff on data collection, distillation and interpretation.
  • Train school staff on intervention tracking.
  • Support school staff in trend analysis and the application of those learnings to their development of and experimentation with various student interventions.

Build Network Among Partner Schools

  • Work with other On Track 4 Success team members to build a learning network that will provide school staff an opportunity to share successes and challenges with one another.
  • Prepare professional development sessions as part of network to share best practices and new findings.
  • Focus a set number of network meetings on advancement between grade levels within schools and between schools for information sharing (ex. bring together 7th/8th and 9th grade teachers to discuss the skills needed for development in middle school to be successful in a particular high school setting, as well as intervention success – what school teams have seen work in the past).

QUALIFICATIONS AND REQUIREMENTS

Bachelor’s Degree and minimum of five years experience focused on data work including strategy development, monitoring and assessment as well as proven track record of training adults (ideally in the education space).

Successful applicant will:

  • Possess a high level of organization and ability to juggle multiple schedules, schools, and stakeholders, while meeting fast-paced deadlines
  • Be a strong team player, able to work well within a diverse group to co-create and collaborate on solutions to challenges
  • Have experience in coaching and training adults; ideally in an education setting
  • Demonstrate superior analytical skills and the ability to talk about data in layman’s terms
  • Possess demonstrated computer skills (proficiency in Microsoft Office including Word, Outlook and PowerPoint, with excellent Excel experience)
  • Have the ability to quickly establish rapport and trust, both as a partner to our school teams/sites and school districts, as well as across UWCM departments
  • Possess excellent written and oral communication skills
  • Ability to work independently as well as take direction
  • Be resourceful, adaptable and open to alternative solutions when interacting with others
  • Have a deep sense of curiosity, knack for asking questions and a drive to discover answers
  • Possess integrity and commitment to ethical conduct and UWCM’s mission
  • Be bilingual (Spanish preferred)
  • Ideally have: Previous teaching/school experience, familiarity with Baltimore neighborhoods and community challenges, and previous experience working in an under-resourced community

PHYSICAL DEMANDS: (sitting, standing, lifting, etc)

The majority of this work takes place at schools when they are in session, and may also take place in a virtual setting, with occasional meetings taking place offsite and at the United Way of Central Maryland main offices. While onsite at each school, the individual will walk and stand, and interact with personnel located in various parts of the school building. The hands are regularly used to write and type. The employee must frequently talk and listen. Tasks involving moving objects weighing up to 25 pounds can occur (i.e. supplies and donations, laptop computer, heavy files, computer terminals or other regular office equipment). Requirements may be modified to accommodate individuals with disabilities.

TO APPLY:

Interested candidates should send a cover letter and resume, along with your salary requirements, to hrrecruiting@uwcm.org. No phone calls, please!

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For more than 90 years, United Way of Central Maryland has been improving lives in the communities it serves: Anne Arundel County, Baltimore City, Baltimore County, Carroll County, Harford County and Howard County, Maryland.

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