United We Fight, United We Win: Consider a Career with United Way

At United Way of Central Maryland, we have a community of employees who strive to do their best and recognize the value of our mission and the teamwork necessary for success. Working at United Way means making a difference. It means getting involved and having a vested interest in your community. We are seeking committed professionals who want to use their skills and experience to create opportunities for others.

United Way of Central Maryland is an equal opportunity employer. We are committed to the principle of diversity and strive to be representative of the community that we serve.

Interested candidates should submit a cover letter and resume with the job title in the subject line to hrrecruiting@uwcm.org.

Current Job Openings

211 Community Resource Specialist (Bilingual English/Spanish required)

POSITION SUMMARY STATEMENT:

The Community Resource Specialist will skillfully and compassionately connect Marylanders with health and human service assistance to link persons seeking help to available community resources. This position will also provide public education on health and human service issues, community resources and the services of 211 Maryland United Way Helpline at United Way of Central Maryland.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:

  • Provide skilled information and referral services in response to requests for help, primarily by phone. Interview callers and assess service needs using the principles of active listening. Use the computer to identify appropriate resources and provide information on eligibility requirements and availability of services. Assist clients with problem solving. Recognize and respond appropriately to persons in crisis. Maintain accurate records on each contact with client.
  • Provide education and training on the information and referral process, community resources, community needs and human service issues to United Way staff, community groups, agencies, and other organizations. Make presentations on 2-1-1 Maryland at United Way of Central Maryland’s products and services at community and business events. Conduct 2-1-1 call listening sessions for key stakeholders. Participate on select committees as assigned to provide expert information on the health and human service system and community issues. Support campaign through public speaking as needed.
  • Conduct follow-up on callers per 2-1-1 MD at United Way of Central Maryland’s policy. Engage is special campaigns that are relevant and consistently changing in the way that we work.

INTERACTION:

  • Is enthusiastic and has a positive attitude toward helping others
  • Experience working on a diverse team, and with diverse constituencies.
  • Maintains excellent interpersonal and communication skills, including the ability to work as part of a team
  • Flexibility in an ever-changing service delivery landscape.
  • Ability to work independently and collaboratively in a fast-paced and complex work environment.
  • Establishes and maintains supportive, professional relationships with UWCM staff and volunteers; effectively represents UWCM in the community; develops contacts in the community with civic organizations, non-profit and governmental agencies
  • Maintains connections and network within the community to form and maintain effective partnerships in the community
  • Presents a professional and positive image as a representative of UWCM at external events
  • Displays cultural competence

QUALIFICATIONS AND REQUIREMENTS:

  • BA in social work, counseling, or other human services field with 1+ years’ experience. Could be substituted with AA and 6+ years’ experience.
  • Strong written and oral communication.
  • Flexible and ability to work remotely with little supervision.
  • Preferred experience includes: Bilingual English/Spanish and crisis intervention skills

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regular walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The employee must frequently talk and hear. Weights of up to 25 pounds are occasionally lifted. There is extensive use of a computer. Employee is primarily seated while performing the duties of the position.

TO APPLY:

Interested candidates should send their resume along with your salary requirements to hrrecruiting@uwcm.org. No phone calls, please!

Case Manager for 211 Emergency Assistance Program

POSITION SUMMARY STATEMENT:

The Case Manager for the 211 Emergency Assistance Program (211EAP) will administer client assistance funds that respond to the COVID crisis, such as rental assistance to prevent evictions, utility assistance, and other urgent needs. The case manager will also assist clients in addressing barriers to self-sufficiency, such as workforce access, digital capabilities, connection to benefits, and budgeting and financial planning. The majority of households to be served will be in Baltimore County. The Baltimore County grant that funds this position requires that 41 households will be served during calendar year 2021, but more households may be served depending on the Case Manager’s capacity and the availability of funds. Because this position is client-facing, candidates with Spanish language proficiency will be strongly preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:

80% Administer the 211 Emergency Assistance Program for Baltimore County. Accept applications from clients. Vet applications for client eligibility. Assist clients in collecting and submitting required documentation. Maintain program budgets. Interface with landlords to confirm account balances and facilitate payments. Submit check requests to the UWCM Finance Department. Provide light-touch case management to families who have barriers to self-sufficiency.

10% Participate in strategic planning at the County-level. Attend relevant meetings and information sessions. Liaison with other UWCM partners in the housing space.

10% Time spent on administrative responsibilities, including internal team meetings, UWCM staff meetings, regular supervision, payroll and attendance documentation, and tracking hours for grants billing.

ACCOUNTABILITY:

In order to be successful in this job, the Director of Housing Services must consistently demonstrate competency in:

Oral and written communication.

Knowledge of the human service delivery system.

Interpersonal skills: Must be able to treat clients with respect and courtesy and create an atmosphere of acceptance. Must develop and maintain effective working relationships with service providers.

Client service delivery skills, including the ability to:

  • interview clients and assess needs using active listening skills;
  • work with client families to establish goal plans;
  • motivate others to achieve goals;
  • effectively use the computer to research resources and report data;
  • able to make independent decisions using good judgment;
  • employ problem solving techniques when appropriate; and
  • exercise decision making and crisis intervention skills to manage emergency situations effectively.

INTERACTION:

Interacts with client families, health and human service providers, government agencies, landlords, other UWCM staff and volunteers and business representatives. Represents United Way of Central Maryland at community and business events.

QUALIFICATIONS AND REQUIREMENTS:

Requires a degree in Social Work, Human Services, or related field or at least 3 years of experience working with families or individuals living in poverty. Experience working in an urban setting desired. Experience managing budgets is required. Experience in professional relationship management across organizations is required. Computer literacy required.

Abilities/Skills: Ability to express ideas clearly to individuals and groups in oral discussions. Ability to deliver information appropriate to target audience. Ability to communicate and empathize with individuals of diverse backgrounds. Ability to write in a manner that is clear, concise and grammatically correct. Ability to make independent decisions using good judgment. Spanish language proficiency is strongly preferred.

PHYSICAL DEMANDS: (sitting, standing, lifting, etc)

The employee is primarily seated while performing the duties of the position at UWCM. Due to the situation with COVID, all work is conducted virtually from home. The hands are regularly used to write, type, keypunch and handle or feel small controls and objects. The employee must frequently talk and listen. Weights of up to 25 pounds occur (i.e. laptop computer, heavy files, computer reports, computer terminals or other regular office equipment.) Requirements may be modified to accommodate individuals with disabilities.

SALARY

Commensurate with experience and qualifications. Please note that this position is grant funded

Project/Volunteer Manager, 211 MD United Way Helpline

Part-time (25 hours per week), 1-year contract/contingent on renewal

Reports To: Associate Vice President, 211 MD United Way Helpline

POSITION SUMMARY STATEMENT:

United Way of Central Maryland is seeking an experienced project manager to oversee a nationwide grocery worker support initiative. This highly organized and flexible person will have strong program development and management skills, ensuring that program runs smoothly and continues to evolve and grow. The person who fills this position will create/oversee a volunteer program and will manage the application review process with a staff of volunteers and will be responsible for the day-to-day oversight of the program in its entirety. This program is a collaboration between United Way of Central Maryland and United Way Worldwide (UWW).

United Way of Central Maryland promotes equity, creates opportunity, and improves lives. Our 95 years of service to the people of Greater Baltimore have taught us what it takes to change our region for the better. We are proud to be a source of support, compassion, and hope for people who work hard but still cannot make ends meet. We strengthen families and communities by taking on systemic challenges and increasing access to basic needs- health, housing, employment, education, and more.

This position will be part of 2-1-1 Maryland United Way Helpline, which is a readily accessible, 24/7, helpline providing information and referral (I&R) services in over 150 languages. It offers individuals an effective means of navigating the complex health and human service delivery system to find resources such as access to food, housing and other government assistance, that support health and social determinants of health outcomes, for low-income individuals and families. Certified Community Resource Specialists assess callers’ needs and link them to solutions using a comprehensive database of over 5,000 government & nonprofit programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:

  • 50% Operations:
    • Review all applications as provided by UWW, verifying eligibility criteria are met, and obtain any additional materials or information needed from applicants if application is incomplete
    • Select number of applicants to receive funds, once per week, based on amount of total funds available that month, as determined by UWW
    • Use vendor system provisioned by UWW and ensure that gift cards are distributed electronically or by mail to selected applicants
    • Troubleshoot with vendor if gift cards are not received
    • Track and report back to UWW data about applications received, reviewed, and awarded on a monthly basis
    • Send email notification to any applicants not selected to receive funds within 30 days of application date
    • Monitor and respond to any inquiries from applicants about application status via a designated email address and phone number
    • Coordinate operations/process flow to facilitate meeting program goals. Problem-solve as needed to continually improve the program.
    • Manage application review process with volunteer reviewers.
    • Provide consultation and support to staff and volunteers
    • When it is safe to do so, attend outreach and community events to spread the word and foster trust within the community
    • Perform other duties as assigned.
  • 50% Volunteer Program Development
    • Recruit, train, monitor, recognize and engage to ensure retention of volunteer
    • Coach and evaluate volunteer
    • Develop and maintain relationships with partners.
    • Perform other duties as assigned.

SCHEDULE:

  • This position is a 25 hour/week, 1-year contract and may be renewed after year one. There is the possibility that this will become full time as the program grows. Initially, there will be some flexibility to the hours being worked, but that could change depending on the program needs.
  • Initially, due to the COVID-19 pandemic, this person will work exclusively from home, until it is deemed safe to work in an office setting.

INTERACTION:

  • Establishes and maintains supportive, professional relationships with UWCM staff and volunteers; effectively represents UWCM in the community; develops contacts in the community with civic organizations, non-profit and governmental agencies
  • Maintains connections and network within the community to form and maintain effective partnerships in the community
  • Experience with project management/oversite.
  • Experience in recruiting, training, retaining volunteers
  • Experience supervising others/leading a team
  • Maintains excellent interpersonal and communication skills, including the ability to work as part of a team
  • Presents a professional and positive image as a representative of UWCM at external events
  • Experience working on a diverse team, and with diverse constituencies.
  • Displays cultural competence
  • Ability to work independently and collaboratively in a fast-paced and complex work environment
  • Is enthusiastic and has a positive attitude toward helping others

QUALIFICATIONS AND REQUIREMENTS:

  • BA preferred with 2+ years’ experience. Could be substituted with AA and 6+ years’ experience.
  • Project management
  • Preferred experience includes volunteer recruitment/retention
  • Flexible and able to work remotely with little supervision.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regular walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The employee must frequently talk and hear. Weights of up to 25 pounds are occasionally lifted. There is extensive use of a computer. Employee is primarily seated while performing the duties of the position.

TO APPLY:

Interested candidates should send their resume along with your salary requirements to hrrecruiting@uwcm.org. No phone calls, please!

Case Manager for Baltimore City Eviction Relocation Program

POSITION SUMMARY STATEMENT:

Case Managers for the Baltimore City Eviction Relocation Program are part of a team of staff who are working to relocate households facing eviction, most of whom have been impacted financially by the COVID crisis.  Case Managers will report to the Lead Case Manager and are responsible for working with clients and households who are facing eviction to identify new housing opportunities, assist clients in applying for those units, confirm that any housing options meet program expectations and price ranges, arrange for inspections or other certifications, help the family plan for the move, and request funds disbursements to pay for rent and security deposits from Baltimore City.  Case Managers may also supervise interns who will assist with the project.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:

80%  Provide case management and housing relocation services to Baltimore City residents facing eviction.  Receive and vet referrals from the Community Action Partnership.  Complete related paperwork.  Communicate with applicants via phone and Zoom.  Conduct apartment searches and/or advise tenants on how to conduct their own searches.  Interface with landlords to explain the program.  Assist in the acquisition and completion of applications.  Help families plan their move.  Direct funds where appropriate to cover security deposits, first and second month’s rent, and moving expenses. Maintain a caseload of approximately 15 new households per month.

10%  Participate in strategic planning of the UWCM Housing Crisis Response Team.  Attend relevant meetings and information sessions.  Liaison with other UWCM partners in the housing space.

10%  Time spent on administrative responsibilities, including internal team meetings, UWCM staff meetings, regular supervision, payroll and attendance documentation, and tracking hours for grants billing.

ACCOUNTABILITY:   In order to be successful in this job, Case Managers must consistently demonstrate competency in:

  • Oral and written communication.
  • Knowledge of the human service delivery system.
  • Interpersonal skills: Must be able to treat clients with respect and courtesy and create an atmosphere of acceptance. Must develop and maintain effective working relationships with service providers. 

        Client service delivery skills, including the ability to:

  • interview clients and assess needs using active listening skills;
  • effectively use the computer to research resources and report data;
  • able to make independent decisions using good judgment;
  • employ problem solving techniques when appropriate; and
  • exercise decision making and crisis intervention skills to manage emergency situations effectively.

INTERACTION:

Interacts with client families, health and human service providers, government agencies, landlords, other UWCM staff and volunteers and business representatives.  Represents United Way of Central Maryland at community and business events.

QUALIFICATIONS AND REQUIREMENTS:

Requires a 4-year degree and at least 3 years of related experience.  Experience working in an urban setting desired.  Experience managing budgets is required.  Experience in professional relationship management across organizations is required.  Computer literacy required.  Familiarity with CAP60 or other case management software, including HMIS, is strongly preferred.

Abilities/Skills: Ability to express ideas clearly to individuals and groups in oral discussions.  Ability to deliver information appropriate to target audience.  Ability to communicate and empathize with individuals of diverse backgrounds. Ability to write in a manner that is clear, concise and grammatically correct. Ability to make independent decisions using good judgment. Spanish language proficiency is strongly preferred.

PHYSICAL DEMANDS: (sitting, standing, lifting, etc)

The employee is primarily seated while performing the duties of the position at UWCM.  Due to the situation with COVID, all work is conducted virtually from home.  The hands are regularly used to write, type, keypunch and handle or feel small controls and objects.  The employee must frequently talk and listen. Weights of up to 25 pounds occur (i.e. laptop computer, heavy files, computer reports, computer terminals or other regular office equipment.) Requirements may be modified to accommodate individuals with disabilities.

SALARY

Commensurate with experience and qualifications. Please note that this position is grant funded.

Childcare Aide

Overview of Position:

The United Way Neighborhood Zones at Brooklyn seeks to build and strengthen the communities of Brooklyn and Curtis Bay utilizing a community informed approach. This strategy includes providing wraparound services to students, families and community residents to support their educational and economic goals. Integral to this strategy is the United Way Family Center at Brooklyn that will provide early childhood education as well as socio-emotional supports to infants and toddlers and their young parents. In addition to these services, adult education and job readiness programs will be provided to equip community members the skills and tools to fully participate in the job market.

In accordance with the needs of the ages of the population, the Childcare Aide/Administrative Assistant is responsible for completing tasks as assigned by the Neighborhood Zone Director, Family Center Manager and Childcare Teachers. This position is a full-time, non-exempt 12-month position, supervised by the Family Center Manager.

Critical features of this position are described under the headings below but are subject to change at the discretion of management.  This job description reflects the designation of essential job functions but does not provide an all-inclusive list of duties that may be assigned.

Childcare Aide Responsibilities:

  • Work as a team member to provide a warm, nurturing environment, model and encourage appropriate social interactions and assure individual age appropriate activities for each child.
  • Lead child-centered, non-directive play
  • Assist with the daily care of infants and toddlers including feeding, diapering, toileting, hand washing, sleeping, and playing.
  • Assist individual children and small groups with developmentally appropriate activities, classroom strategies and therapy.
  • Participate in implementation of trauma informed, attachment-based activities/model (e.g. Circle of Security, Circle time; NCAST taping, etc.).
  • Help in preparation of instructional aids and materials for classroom activities.
  • Assist Childcare Teachers in completing required classroom/center paperwork.
  • Ensure that appearance, cleanliness and safe environment of classroom is appropriately maintained.
  • Other related duties as required by the program

Administrative Assistant Responsibilities:

  • Assist with ensuring completion of participant paperwork related to program and CARF.
  • Assist with program administrative needs as assigned.
  • Assist with filing and data input.
  • Assist with data input.
  • Other duties as required by the program

Education and Experience Requirements:

  • High school diploma or GED required
  • 90-hour Childcare and 45-hour Infant-Toddler certificates required
  • Must obtain Child Development Associate (CDA) certificate within one year of date of hire (unless hire has an Associate’s Degree in early childhood education or a related field)
  • Previous childcare experience
  • Proficient in MS Office

General Qualifications:

  • Ability to develop and maintain effective communications and working relationships with other employees, participants, and their families.
  • Ability to effectively utilize Microsoft Outlook, Word, and Excel to complete administrative duties.
  • Must be able to perceive the nature of sounds at normal speaking levels with or without correction.
  • Must be able to receive detailed information through oral communication and to make the discriminations in sound.
  • Must have visual acuity to determine the accuracy, neatness and thoroughness of the work assigned.
  • Must be able to bend, squat and lift up to 35 lbs.
  • Must be able to sit on the floor for long periods of time.
  • Must be able to travel to and from different locations and sites in the greater Baltimore area.
  • Must have manual dexterity sufficient to perform various keyboard functions.
  • Must be physically present at the assigned job site.
  • *May be exposed to such occupational hazards as communicable diseases, blood pathogens, and aggressive or combative program participants.
  • Able to pass background check.

Child Development Specialist

Overview of Position:

The United Way Neighborhood Zone at Poppleton seeks to build and strengthen the communities of West Baltimore by utilizing a community informed approach. Integral to this strategy is the United Way Family Center at Excel Academy, which will provide early childhood education as well as supportive services to engaged families. This is a new center with a capacity of 18 children ages 8 weeks to 24 months.

In accordance with the needs of the ages of the population served, the Child Development Specialist is responsible for the overall management, coordination and administration of the center’s early childhood development program. This includes overseeing all childcare staff, developing and implementing classroom plans that align with the center’s curriculum, and using screenings and assessment tools to track each child’s developmental progress.

This position is a full-time, 12-month position, supervised by the Family Center Director.

Critical features of this position are described under the headings below, but are subject to change at the discretion of management. This job description reflects the designation of essential job functions but does not provide an all-inclusive list of duties that may be assigned.

Child Development Specialist Responsibilities:

  • Oversee the health, safety and well-being of all children
  • Plan and implement a developmentally appropriate program using the Teaching Strategies’ Creative Curriculum for Infants, Toddlers and Twos
  • Assess and track each child’s developmental progress using Ten Strategies Gold and the Ages and Stages Questionnaires
  • Develop and supervise the implementation of individualized plans for each child to help them improve developmentally
  • Refer all children who display developmental delays or disabilities to the Maryland Infant and Toddler Program
  • Work with the Family Services Coordinator to provide parenting coaching and support for parents whose children display developmental delays or disabilities
  • Supervise all childcare staff
  • Work with the Family Center Director to coordinate the purchase of supplies and manage contracts with vendors

Education and Experience Requirements:

  • Bachelor’s degree in child development, early childhood education or related field from an accredited institution, master’s preferred.
  • Minimum of two years of experience working directly with young children from birth to 24 months with a minimum of one year of supervisory experience.

General Qualifications:

  • Understand and be committed to the overall philosophy of Family Support.
  • Maintain respect for the confidentiality of information divulged by or on behalf of participants.
  • Possess the ability to relate to people of diverse educational, cultural, and economic backgrounds.
  • Be willing and able to do aggressive outreach and recruitment.
  • Model appropriate interaction with young children and parents.
  • Have the ability to work independently and as a team member and leader.
  • Be willing to submit to a criminal background investigation.
  • Have current medical evaluation, including a tuberculosis screen within 6 months before the individual begins work in the Center.

Director, United Way Family Center at Columbia

Summary

The position is responsible for planning, developing, managing, and implementing strategies of the United Way Family Center at Columbia to achieve United Way of Central Maryland’s community impact agenda in Howard County. This is a new Center with a capacity of 76 children ages 8 wks – 4 years old.

Essential Duties and Responsibilities

The duties listed below are intended to describe the general nature and level of work of this position. The list is not meant to be exhaustive or restrictive. Other duties may be assigned.

  • Manage day to day operations of the Center and ensure program goals are completed effectively, efficiently, and on time
  • Assist with strategic planning, evaluate organizational needs, and develop long-term organizational goals in concert with VP
  • Establish and maintain the operating budget, direct resources to meet budget guidelines, and achieve program deliverables for each funding source
  • Serve as a point of contact with Community Partners along with Family Services Coordinator
  • Coordinate and supervise the daily activities of staff, interns and volunteers
  • Develop and ensure implementation of programming, policies, and procedures
  • Ensure Center obtains and maintains childcare licensure and abides by COMAR regulations at all times.
  • Ensure all staff obtain and maintain recognized appropriated credentialing
  • Support and grow community and funding relationships and partnerships
  • Create and evaluate measurable goals for program
  • Ensure all grant reporting is accurate and submitted promptly
  • Point of contact for UWCM finance department
  • Ensure business model is updated regularly to support Center financially
  • Establish financial policies and procedures for account handling and collections in concert with UWCM finance department
  • Maintain Center budget
  • Work with multidisciplinary team members to create and ensure implementation of programmatic interventions that will support the success of program participants
  • Serve on related neighborhood, city, and regional committees
  • Disseminate best practices to community-based agencies through technical assistance and conference presentations
  • Report and actively communicate with Vice President, United Way Neighborhood Zones on strategy development, progress, accomplishments, and challenges
  • Other duties as assigned

Competencies

The position must model the competencies expected of all United Way staff:

  • Mission Focused. Employee’s top priority is to create real social change that leads to better lives and healthier communities. This drives employee performance and professional motivations.
  • Relationship Oriented. Employee understands that people come before process and is astute in cultivating and managing relationships toward a common goal.
  • Collaborator. Employee understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
  • Results Driven. Employee is dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
  • Brand Steward. Employee is a steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.
  • Extensive experience with Childcare Administration while understanding the importance of Circle of Security implementation.

Values

  • The position must model and support the values of the organization:
  • Commitment to Community Success. Make a positive difference and have a measurable impact of enduring consequence
  • Leadership. Provide strong leadership and act as a catalyst for promoting positive change in our community
  • Inclusiveness. Aspire to involve every segment of the community in every aspect of work
  • Integrity and Accountability. Act with integrity that justifies trust
  • Innovation. Value innovation in community building to affect positive change

Behaviors

To perform the job successfully, an individual should demonstrate the following behaviors:

  • Attendance/punctuality. Is consistently at work and on time; ensures work responsibilities are covered when absent; and arrives at meetings and appointments on time
  • Planning/organizing. Prioritizes and plans work activities; organizes or schedules other people and their tasks
  • Quality. Demonstrates accuracy and thoroughness
  • Quantity. Meets productivity standards; completes work in timely manner
  • Supportive/Relational. Effectively support staff and participants.

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Education/Experience

  • Bachelor’s degree required. Graduate degree preferred
  • Minimum five years of direct experience in human services preferred
  • Minimum 3 years of supervisory experience preferred
  • Willingness to work varied hours including evenings and weekends as needed

Computer Skills

Knowledge of basic computer hardware and software applications including email, Internet and Microsoft Office, with emphasis on data management systems

Supervisory Responsibilities

Manages United Way Family Center at Columbia staff and carries out supervisory responsibilities in accordance with United Way of Central Maryland policies and applicable laws. Responsibilities include oversight of initial screening, interviewing, and training employees; planning, assigning, and directing work; appraising performance; rewarding and correcting employees; addressing complaints and resolving problems

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include: close vision, distance vision and ability to adjust focus. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.

Director of Grant Writing

Summary

United Way of Central Maryland is seeking an experienced grant writer with a track record of success in seeking and securing grant funding to join our growing Grants, Research and Accountability Team. This position provides a unique opportunity to join a fast-paced, collaborative team that is committed to increasing revenue in support of programs/initiatives that improve the lives of central Maryland’s most vulnerable individuals and families.

Since 1925, United Way of Central Maryland has been a human service leader for the region. Our mission is to unite and engage our communities to improve people’s lives.  We address local needs through grant-making, targeted community impact initiatives, collaborations, promoting volunteerism and advocacy, all while mobilizing more resources for the nonprofit community.

As a member of the Grants, Research and Accountability Team, the Director of Grant Writing will report to the Associate Vice President of Grant Development and work with them to increase grant revenue, primarily from national foundations and public-sector sources, and deepen and expand United Way’s innovative community impact initiatives, such as our Homelessness Prevention Program, the United Way Family Centers, and the 211 Maryland United Way Helpline.

Key Responsibilities

Grant Writing

  • Coordinate and lead activities for the development and submission of grant proposals, including soliciting input, support and approval from other United Way staff (executive, program, finance, etc.) as needed.
  • Compile, write and submit grant applications/proposals in exact accordance with each grantors’ prescribed guidelines and criteria.
  • Coordinate input and support from external partners (program data, MOUs, letters of support, etc.) as needed.

Grant Research/Prospecting

  • Utilize multiple strategies such as networking, internet searches, free and subscription grant seeking resources and other to identify potential national and public-sector funding opportunities for specific initiatives and, where possible, operating support.
  • Attend grant information sessions (in person and webinars) to learn more about grant opportunities.
  • Synthesize, analyze and share information about grant opportunities with United Way leadership staff to inform decisions regarding grant development and submission.

Partnership Development and Management

  • Research, identify and develop networks with area health and human service organizations and public-sector agencies to leverage common priorities, interests and focus to strengthen grant applications and maximize opportunities for successful outcomes.
  • Engage partners in collective impact activities as they pertain to potential grant opportunities.

Grant Tracking and Management

  • Work with the Associate Vice President of Grant Development to track all grant seeking activities and prepare reports for executive staff and the Board of Directors.
  • Work with the Assistant Director of Grant Development to ensure finance and program staff have all materials necessary to successfully implement grant-funded programs.
  • Work with Marketing to communicate information about grant awards to donors, volunteers and other stakeholders

QUALIFICATIONS AND REQUIREMENTS

Bachelor’s Degree and proven track record (minimum three years) of writing and winning grant awards from foundations (experience with national foundations required), public agencies (experience with federal agencies required), corporations, and private funders. Successful applicant will:

  • Possess excellent written and oral communications, research and internet skills, as well as solid analytical skills;
  • Be well-organized and time-sensitive, able to multi-task, manage competing priorities, meet deadlines and work under pressure;
  • Excel at skillfully and successfully writing and submitting grant proposals and reports;
  • Be skilled at navigating grant seeking websites as well as grant application web portals;
  • Have a thorough understanding of local and state grantors;
  • Utilize strategic and creative thinking in determining grant opportunities;
  • Be a team player, able to work with other staff to collaborate on proposals and accept constructive feedback on their own work;
  • Demonstrated computer skills (proficiency in Microsoft Office with an emphasis in Word, Excel, Outlook and PowerPoint).

Interested candidates should submit a cover letter and resume via email to:

United Way of Central Maryland
Attention: Human Resources
1800 Washington Boulevard, Suite 340
Baltimore, MD 21230
Email: hrrecruiting@uwcm.org

Director of Research and Impact Analysis

Summary

United Way of Central Maryland (United Way) is seeking an experienced researcher and program evaluator to join our growing Grants, Research and Accountability Team. This position provides a unique opportunity to join a fast-paced, collaborative team that is committed to ensuring program quality across our organization while working with other divisions (Major Gifts, Development, Marketing) to increase revenue in support of programs/initiatives that improve the lives of central Maryland’s most vulnerable individuals and families.

Since 1925, United Way of Central Maryland has been a human service leader for the region. Our mission is to improve lives by empowering leaders and mobilizing the caring power of our communities.  We are dedicated to helping individuals and families struggling to make ends meet access basic needs (health, housing, employment and education), stabilize, and lead self-sufficient lives.  We achieve this through a combination of direct-service initiatives, strategic partnerships, grant-making, volunteerism and advocacy.

As a member of the Grants, Research and Accountability Team, the primary focus of the Director of Research and Impact Analysis is to support the ongoing evolution of United Way by providing research and analytic support that informs ongoing program evaluation and development. They will also work with the Grants Team to research innovative funding models and potential funding sources for United Way’s work.

Key Responsibilities

  • Return on Investment (ROI) Analysis
    • Work with program staff to conduct ROI analysis on our direct-service initiatives such as the 211 Maryland United Way Helpline
    • Develop, in partnership with our Marketing Team, and deliver ROI presentations to staff, Board of Directors and funders
  • Program Development and Evaluation
    • Provide research support for development of new and ongoing improvement of current programs (best practices, evidence, costs, etc.)
    • Review and concisely summarize research on best practices, emerging national models and innovative new programs that are aligned with United Way’s mission and goals
    • Present analysis/research summaries (through white papers, presentations, etc.) to programmatic and leadership staff to inform ongoing program development, strategic planning and investment decisions
  • Grant Seeking Support & Grant Development
    • Provide research support about innovative funding models and their requirements (e.g. Pay for Success, fee-for-service, etc.)
    • Provide research and writing support for grant proposals, in areas such as the development of a statement of need and best practices research to support programmatic approaches
  • Other Responsibilities
    • Serve on United Way’s inter-departmental Data Team tasked with improving our data systems across the organization
    • Review and provide feedback on evaluation reports completed by outside consultants on our various programs
    • Provide research and data analysis support for Development, Major Gifts and Marketing to support special campaigns

Qualifications and Requirements

Bachelor’s degree is required, Master’s degree a plus. Must have a solid foundation/knowledge of data collection and program evaluation practices. Must also have strong research experience and demonstrated skills in writing research summaries/reports. Grant writing experience a plus.

Additionally, the Director of Research and Impact Analysis will:

  • Have a strong understanding of the challenges facing individuals and families living in poverty.
  • Possess excellent written and oral communication skills.  Must be able to write and speak concisely with the ability to analyze large amounts of information and data and determine only the most salient points to share with the greater team.
  • Be well-organized and time-sensitive, able to multi-task, manage competing priorities, meet deadlines and work under pressure.
  • Exhibit strong collaboration skills, able to work as part of a team and receive feedback on their work.
  • Be skilled in the use of Microsoft Excel, PowerPoint, and Word, and in the preparation of presentations.

Interested candidates should submit a cover letter and resume via email to:

United Way of Central Maryland
Attention: Human Resources
1800 Washington Boulevard, Suite 340
Baltimore, MD 21230
Email: hrrecruiting@uwcm.org

Family Center Director

Overview of Position:

The United Way Neighborhood Zone at Poppleton seeks to build and strengthen the communities of Southwest Baltimore by utilizing a community informed approach. Integral to this strategy is the United Way Family Center at Excel Academy, which will provide early childhood education as well as supportive services to Center engaged families. This is a new center with a capacity of 18 children ages 8 weeks to 24 months.

In accordance with the needs of the ages of the population, the Family Center Director is responsible for the daily planning, management and supervision of the overall center. This position is a full-time, 12-month position, supervised by the Director of the United Way Neighborhood Zone in Poppleton.

Critical features of this position are described under the headings below, but are subject to change at the discretion of management. This job description reflects the designation of essential job functions but does not provide an all-inclusive list of duties that may be assigned.

Family Center Director Responsibilities:

  • Hire, train and supervise all staff
  • Coordinate ongoing professional development opportunities for all staff
  • Lead recruitment efforts for the center and manages family enrollment
  • Work with Family Services Coordinator and Child Development Specialist to manage the center’s schedule and coordinate all programming
  • Serve as the primary point of contact between the center and the school (Responsible for coordinating access to other parts of the school building as needed)
  • Manage the center’s budget including purchasing supplies, as needed
  • Assist the United Way Neighborhood Zone in Poppleton with community outreach
  • Provide data for grant proposals and reports
  • Represent the center at various internal and external meetings

Education and Experience Requirements:

  • Bachelor’s degree in child development, early childhood education or related field from an accredited institution, master’s preferred.
  • Minimum of four years of experience in the development and management of early childhood education programs with a minimum of two years of supervisory experience

General Qualifications:

  • Understand and be committed to the overall philosophy of Family Support.
  • Work cooperatively with consultants from Maryland Family Network who are responsible for the implementation and evaluation of the Family Support Center program.
  • Maintain respect for the confidentiality of information divulged by or on behalf of participants.
  • Possess the ability to relate to people of diverse educational, cultural, and economic backgrounds.
  • Be willing and able to do aggressive outreach and recruitment.
  • Model appropriate interaction with young children and parents.
  • Have the ability to work independently and as a team member and leader.
  • Be willing to submit to a criminal background investigation.
  • Have current medical evaluation, including a tuberculosis screen within six months before the individual begins work in the Center.

Part-Time Family Center Driver

Overview of Position:

The United Way Neighborhood Zones in Brooklyn seeks to build and strengthen the communities of Brooklyn and Curtis Bay utilizing a community informed approach. This strategy includes providing wraparound services to students, families and community residents to support their educational and economic goals. Integral to this strategy is the United Way Family Center in Brooklyn that will provide early childhood education as well as socio-emotional supports to infants and toddlers and their young parents. In addition to these services, adult education and job readiness programs will be provided to equip community members the skills and tools to fully participate in the job market.

In accordance with the needs of the ages of the population, the Driver supports the Family Center by providing transportation to students, their children and community members.  This is a part-time, 12-month position. The person in this position will work with the Early Childhood Education program to provide transportation for students along with their children to and from Benjamin Franklin High School at the beginning and end of the school day. In addition, he or she will provide transportation for participants in the Family Center’s programs to other resources. This position will consult with Family Center Manager prior to implementing any major programmatic decisions (based on the category of decision). This position is a part-time, non-exempt 12-month position, supervised by the Family Center Manager.

Critical features of this position are described under the headings below but are subject to change at the discretion of management.  This job description reflects the designation of essential job functions but does not provide an all-inclusive list of duties that may be assigned.

Part-Time Driver Responsibilities:

  • Provide transportation to Baltimore City Public School System (BCPSS) students and their infant and toddler children city-wide who attend school and utilize the United Way Family Center at Benjamin Franklin High School.
  • Provide transportation for community members within Brooklyn-Curtis Bay to and from programs at Benjamin Franklin High School and/or other locations.
  • Provide transportation to locations throughout the community, such as local grocery stores, to assist in linking Family Center participants to needed resources.
  • Assist as needed with administrative and maintenance needs in the Family Center.
  • Provide a positive, supportive environment for the children riding the bus.
  • Inspect vehicle, including tires, brakes, lights, gas, and fluids, and alert supervisor when maintenance is needed.
  • Participate in all necessary training and planning meetings.
  • Maintain logs of vehicle maintenance, mileage, locations traveled to, and clients receiving transportation.
  • Follow all traffic rules; must keep vehicle clean
  • Drive staff on job related trips as necessary with the supervisor’s approval.
  • Utilize maps and/or GPS and monitor traffic conditions to reach scheduled destinations on time.
  • Ability to develop and maintain effective communications and working relationships with other employees, participants, and their families.
  • Ability to effectively utilize Microsoft Outlook, Word, and Excel to complete administrative duties.
  • Other duties as required by the program

Education and Experience Requirements:

  • High school diploma or GED
  • Must have a driver’s license with a clear driving record.
  • Must possess current DOT card/certification.
  • Have experience transporting passengers, including infants/toddlers
  • Proficient in MS Office

Conditions of Employment:

  • Able to pass background check

Compensation: based on experience; plus, full benefit package.

Family Services Coordinator

Overview of Position:

The United Way Neighborhood Zone at Poppleton seeks to build and strengthen the communities of Southwest Baltimore by utilizing a community informed approach. Integral to this strategy is the United Way Family Center at Excel Academy, which will provide early childhood education as well as supportive services to engaged families. This is a new center with a capacity of 18 children ages 8 weeks to 24 months.

In accordance with the needs of the ages of the population served, the Family Services Coordinator is responsible for the overall management, coordination and administration of clinical/social work support services for center families and children. This position is a full-time, 12-month position, supervised by the Family Center Director.

Critical features of this position are described under the headings below, but are subject to change at the discretion of management. This job description reflects the designation of essential job functions but does not provide an all-inclusive list of duties that may be assigned.

Family Services Coordinator Responsibilities:

  • Meet with new center participants to conduct a needs assessment and familiarize them with the center’s services
  • Ensure new families feel welcomed and are integrated into the center’s programs and activities
  • Provide individual and group counseling as needed
  • Provide informal and formal parenting education to families using the Circle of Security-Parenting Program curriculum; Track each parent’s progress using the Nursing Child Assessment Satellite Training Parent-Child Interaction Scales (NCAST PCI Scales)
  • Provide informal and formal health education to families using the Nurturing Parenting Program curriculum
  • Refer families, as needed, to the University of Baltimore Community Engagement Center, and other partners, for adult education and self-sufficiency programs
  • Serve as a Field Instructor to Social Work Interns.
  • Responsible for tracking services provided and providing relevant data to funding partners.
  • Present information regarding the program to funders and related committees as needed.
  • Participate in relevant citywide and regional committees, boards, etc.
  • Other related duties as required by the program

Education and Experience Requirements:

  • Master’s degree in social work required
  • LCSW-C preferred; LMSW accepted
  • Minimum one year of post-graduate experience working directly with young children and their families

General Qualifications:

  • Understand and be committed to the overall philosophy of Family Support.
  • Maintain respect for confidentiality of information divulged by or on behalf of participants.
  • Possess the ability to relate to people of diverse educational, cultural and economic backgrounds.
  • Be willing and able to do aggressive outreach and recruitment.
  • Model appropriate interaction with young children and parents.
  • Have the ability to work independently and as a team member and leader.
  • Be willing to submit to a criminal background investigation.
  • Have current medical evaluation, including a tuberculosis screen within six months before the individual begins work in the Center.

Grantmaking Director

POSITION SUMMARY STATEMENT

United Way of Central Maryland (United Way) is seeking an individual with experience in grant making and grant management to advance and manage all aspects of the organization’s grantmaking process, including: development of application processes; community outreach; grant application review; grant award management and support of funded partners.

United Way promotes equity, creates opportunity and improves lives. We bring together partners to take on the toughest challenges facing our communities.  Working together, we strengthen families and communities by increasing access to basic needs such as health, housing, employment and education, this through a combination of direct-service initiatives, strategic partnerships, grant-making, volunteerism and advocacy.

This position provides a unique opportunity to join a fast-paced, innovative and collaborative team that is committed to making community investments that advance equity and improve the lives of Central Maryland’s most vulnerable individuals and families.

KEY RESPONSIBILITIES

Grantmaking

  • Provide leadership in the development of multiple grant application opportunities throughout the year, advancing equity and access in United Way’s grantmaking process.
  • Develop request for proposals and build grant applications within United Way’s on-line grant portal.
  • Develop/refine and coordinate communications protocol related to all grant opportunities in partnership with United Way program leadership.
  • Plan and implement information sessions for prospective applicants (live meetings and/or webinars).
  • Execute grant application review process (tracking applications, verifying eligibility, engaging and training/managing volunteer grant reviewers).
  • Provide excellent customer service support to applicants and volunteers in grant application and review process.
  • Prepare and distribute all grant award and decline notifications.
  • Aggregate application data for presentations to United Way staff and Board of Directors.
  • Assess grantmaking processes (including collecting feedback from applicants) to inform ongoing improvement.

Grant Management

  • Prepare grant agreements, MOUs, and contracts and coordinate execution of such documents with all grantees.
  • Support training of grantees in use of on-line grant portal for grant reporting.
  • Coordinate (with Program Officers and Finance staff) ongoing monitoring and support of grantees, including site visits and programmatic and fiscal reporting.
  • Strengthen organizational infrastructure and communications to support grant management.
  • Track all grantmaking efforts, competitive and otherwise, and facilitate aggregation and reporting of grantmaking statistics.
  • Assess grant management and help put systems in place (communication, data flow, etc.) that support ongoing improvement in efficiency and effectiveness.

QUALIFICATIONS AND REQUIREMENTS

Education:

Bachelor’s degree with at least 3 years of experience in grantmaking and/or grant management. 

Skills/Knowledge Needed:

  • Oral and written communication skills.
  • Excellent customer service skills
  • Organization and project management skills – ability to set priorities, meet deadlines and work under pressure
  • Critical, strategic and innovative thinking.
  • Ability to work collaboratively as part of an inter-departmental team
  • Administrative, project and budget management skills.
  • Collaboration and partnership development skills.
  • Knowledge of related health and human services delivery.
  • Understanding of challenges facing individuals and families living in poverty.
  • Persuasive and informative presentation development and delivery.
  • Computer literacy including Microsoft Word, Excel, PowerPoint, as well as ability to navigate and edit online application portals.

INTERACTION 

Internal: Interacts with United Way staff on a daily or weekly basis to coordinate work/tasks; provides information as needed, participates on staff committee/team activities; develops cooperative and effective working relationships with Impact Strategies staff and other United Way colleagues.

External: Interacts frequently with United Way’s volunteers and community partners to respond to inquiries, provide technical assistance, and participate in or lead community impact activities as assigned/identified.

PHYSICAL DEMANDS: (sitting, standing, and lifting)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The employee must frequently talk and hear.  Weights of up to 25 pounds are occasionally lifted.  There is extensive use of a computer.  Employee is primarily seated while performing the duties of the position.

POSITION SUMMARY STATEMENT

The Help Desk Administrator’s role is to provide quality support with a high degree of customer satisfaction, technical expertise, and timeliness.

This position requires business, technical and trainer competencies to create and/or customize technical systems.  Business competencies include but are not limited to, the ability to take a leadership role in and act in support of multiple concurrent group projects serving both internal and external customers.  There is a focus on sustained high-quality customer service and training for end users including timely response to requests and follow-through.

Technical competencies include specialized skills in the use of, Microsoft Office Suite desktop productivity programs, an understanding of Apple devices and troubleshooting techniques, A/V equipment, computer networks, help-desk software, collaboration platforms and phone systems.

Trainer competencies include the ability to create an effective syllabus; determine the needs of different learning styles and choose learning activities; identify learning objectives and appropriate activities, creating documents for training, how-to knowledge base articles and assessments.

Must have the ability to ensure proper computer operation and serve as a cross-functional partner with Sr. Director of IT providing the suitable skill assessment and training support so that end users can accomplish business tasks.  This includes receiving, prioritizing, documenting, and actively resolving end user help requests.  Problem resolution may involve the use of diagnostic, as well as require that the individual give in-person, hands-on help at the desktop level as well as classroom training.

ESSENTIAL DUTIES & RESPONSIBILITIES

60%     Help Desk/Customer Service

  • Handle help desk messages and calls as required by providing telephone, email and personal in-person support to staff using experience and creativity to solve them.
  • Respond to all requests and inquiries in a professional manner within timeline requested in the help desk request. Research the problem and make appropriate adjustments/corrections to successfully resolve the problem.  Contact should be made regularly and at least once every 48 hours until the situation is resolved.
  • Evaluate documented resolutions and analyze trends for ways to prevent future problems.
  • Build rapport and elicit problem details from help desk customers.
  • Prioritize and schedule problems. Escalate problems (when required) to the appropriate experienced technician as applicable.
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Create “How To” documents for frequently arising issues.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Set up necessary equipment for onsite/offsite board meetings.
  • Provide support at regional offices when needed.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Performing preventative maintenance, updates including checking and cleaning of computers/laptops/tablets, printers, and peripherals.
  • Setting up new hires and completing the process of exiting employees from the IT standpoint.
  • Provide IT orientation and training to new hires/temps/interns/volunteers.
  • Test fixes to ensure problem has been adequately resolved.
  • Perform post-resolution follow-ups to help requests.
  • Develop help sheets and frequently asked questions lists for end users.
  • Help with collaboration tools such as Teams and Zoom.
  • Provide Avaya phone systems support throughout the organization including installation, user orientation and training, phone deployment and troubleshooting.
  • Communicating technical issues/planned outages with all-staff to ensure that everyone is informed.

25%     Network/Systems Management

  • Accountable for troubleshooting minor technical problems quickly and identifying the root cause.
  • Accountable for hardware installs, upgrades, configurations, and installations.
  • Execute routine LAN/WAN support/administration as defined by LAN/WAN administrators.
  • Understanding and deploying Disaster Recovery and Backup phone systems.
  • Consistent inventory of IT equipment.
  • Responsible for installation and support of anti-virus software.
  • Troubleshoot issues with the external IT vendor system connectivity.
  • Help with issues related to printing when required.
  • Work with external partners to resolve IT issues.
  • Review User accounts and permissions once a month.
  • Manage the help-desk system and provide reports and analysis of categories and response times.
  • Review the hardware equipment such as phone systems and UPS once a month and provide status updates and make changes when necessary.
  • Work with AV vendors to ensure that all AV technology in the conference rooms are in working condition.
  • Annually responsible for roll-out and training of Loaned Executive phones in preparation for the campaigns

15%     Additional IT Responsibilities and Training

  • Partner with Sr. Director of Information and Technology to prepare on-line technical training materials.
  • Provide new staff with orientation to Microsoft Office 365 suite.
  • Participate in evaluating new software for various organizational needs.
  • Place orders for computer equipment, create and use payment request, as well as credit card reconciliation templates.
  • Collaborate with Sr. Director of IT on hardware/software needs for the organization.
  • Conduct Bi- monthly training sessions –
    • Collaboration software – Teams, Zoom, etc.
    • Helpdesk – Zoho
    • Basic Microsoft Office tools, PDF and other software used in the organization.

ACCOUNTABILITIES (how you know you are successful)

Communication

  • Promote active listening with team members and assist in the facilitation of team and customer meetings.
  • Deliver informative, well-organized presentations and contribute appropriately to conversations.
  • Accurately prepare written business correspondence that is coherent, grammatically correct, effective, professional, and engaging
  • Help staff understand best IT practices and policies.
  • Regularly communicate latest IT issues with staff

Technical Recommendation and Testing

  • Ensure issues are identified, tracked, reported on and resolved in a timely manner.
  • Test and compare recommended software solutions.
  • System deficiencies are identified and documented including recommended solutions.

Customer Management

  • Value customers and respond to their needs as they arise.
  • Use good judgment in what, how and with what frequency to communicate with customers, understand expectations and recognize when issues/events may affect delivery.
  • As part of system administration, new and discontinued users are updated immediately and review the directories and security on a bi-monthly schedule.
  • New staff orientation is held as needed.
  • Help desk assignments are cleared within 2 days. If the assignment takes longer than expected, the customer is informed of progress at least every 48 hours.

Training

  • Training curriculum and resource manuals/guides are developed, and group/one-on-one training sessions are held in accordance with department expectations.
  • Trainings are held for new staff within the first week of employment and an annual training calendar is developed.
  • On-line training manuals are prepared and kept current.
  • Apply knowledge of efficient and effective file conversion methods and utilities from multiple formats (i.e. correcting files that were saved in the wrong format, converting a PDF document into word, etc.)

Personal Development

  • Understand the professional development process and be actively involved by setting challenging goals and meeting them through continuous learning as well as proactively seeking opportunities to broaden and deepen knowledge base and proficiencies.
  • Seek input from mentors and supervisors.
  • Share acquired skills with team members through formal and informal channels.
  • Seek and participate in development opportunities above and beyond required training.
  • Participate in IT training webinars to keep up with new technologies.

INTERACTION

Establishes and maintains relationships with UWCM staff, contributors, agencies, company representatives, loaned executives, volunteers, external service providers and vendors.

QUALIFICATION AND REQUIREMENTS

Formal Education & Certification

  • Degree in the field of computer science and/or five (5) years equivalent work experience.
  • Certifications in MCP (Microsoft Certified Professional), MCSA (Microsoft Certified Systems Administrator), CompTIA A+, and/or CompTIA Security+ are desired but not required.

Knowledge & Experience

  • Experience with Windows 10, MacOS, Smartphones, tablets.
  • Understanding of Microsoft Office 365.
  • Familiarity with cloud storage programs such as Box, DropBox.
  • Understanding of remote meeting software i.e. GoToMeeting, Microsoft Teams, Zoom, etc.
  • Ability to work with printing and scanning equipment.
  • Working knowledge of a range of diagnostic utilities, computer networking, design, and security.
  • Good understanding of the organization’s goals and objectives.
  • Exceptional written and oral communication skills.
  • Extraordinary interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

Personal Attributes

  • Ability to conduct research into a wide range of computing issues as required.
  • Ability to absorb and retain information quickly.
  • Ability to present ideas in user-friendly language.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Exceptional customer service orientation. Must possess excellent customer service skills and follow-through.
  • Experience working in a team-oriented, collaborative environment.
  • Ability to apply analytical skills and creative problem solving to situations with successful resolution.
  • Ability to work under pressure, keep all work current and accurate and respond to identified department deadlines with a sense of urgency.
  • Must possess excellent organizational and time management skills with a strong ability to prioritize work, manage multiple priorities, delegate to others appropriately and meet established deadlines.
  • Must be a highly motivated self-starter who takes initiative and follows all assignments through to completion within established timelines.
  • Must possess excellent verbal and written communication skills, including proper grammar, spelling, and punctuation, to effectively communicate with vendors, companies, agencies and staff.
  • Strong human relations, interpersonal and team building skills and capabilities.
  • Must be detail oriented and able to manage multiple tasks.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The employee must frequently talk and hear.  Weights of up to 25 pounds are occasionally lifted.  There is extensive use of a computer.  Employee is primarily seated while performing the duties of the position.

In-Home Interventionist

Overview of Position:

The United Way Neighborhood Zone at Poppleton seeks to build and strengthen the communities of Southwest Baltimore by utilizing a community informed approach. Integral to this strategy is the United Way Family Center at Excel Academy, which will provide early childhood education as well as supportive services to engaged families. This is a new center with a capacity of 18 children ages 8 weeks to 24 months.

In accordance with the needs of the ages of the population served, the In-Home Interventionist is responsible for the overall management, coordination and administration of in-home support services for center families and children. This position is a full-time, 12-month position, supervised by the Family Services Coordinator.

Critical features of this position are described under the headings below, but are subject to change at the discretion of management. This job description reflects the designation of essential job functions but does not provide an all-inclusive list of duties that may be assigned.

In-Home Interventionist Responsibilities:

  • Maintain a caseload of 15 families (minimum 35 families served during a year)
  • Meet face-to-face with families a minimum of three times per month
  • Complete family partnership agreements, developmental screenings and all other required assessments with families in a timely manner
  • Deliver health, educational, nutritional and child growth and development information to parents via meetings
  • Assist and support families in locating resources and scheduling appointments with community resources that best meet their needs
  • Provide support in parent and child activities that encourages developmentally appropriate activities for the changing needs of infants and toddlers.
  • Plan and coordinate developmentally appropriate socialization opportunities for children and families.
  • Communicate frequently with other center staff regarding support needed for families receiving home intervention services.
  • Track all services provided and report data to the Family Center Director

Education and Experience Requirements:

  • Home Visitor Child Development Associate (CDA) or Bachelor’s degree in early childhood education or a similar field required
  • Experience working with families with young children

General Qualifications:

  • Understand and be committed to the overall philosophy of Family Support.
  • Maintain respect for the confidentiality of information divulged by or on behalf of participants.
  • Possess the ability to relate to people of diverse educational, cultural, and economic backgrounds.
  • Be willing and able to do aggressive outreach and recruitment.
  • Model and facilitate appropriate interaction with young children and parents.
  • Have the ability to work independently and as a team member.
  • Be willing to submit to a criminal background investigation.
  • Have current medical evaluation, including a tuberculosis screen within six months before the individual begins work in the Center.

Relationship Manager

POSITION SUMMARY STATEMENT
Develop, retain, and significantly grow the level of financial support and commitment to United Way of Central Maryland from assigned workplace giving accounts. Maintain and continuously develop relationships with key constituents at various levels within assigned accounts. Identify viable opportunities for additional involvement with UWCM.  Work closely with accounts to plan, organize and implement campaign and other United Way activities to ensure a successful, strong, and sustained United Way commitment. Participate in leadership donor and new business acquisition. Manage special projects as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Account Management (50%)
    • Manage assigned accounts to implement workplace giving campaigns and best practices, to develop stronger United Way (UW) relationships, commitment, and campaign support.
    • Maintain current and accurate information in UWCM’s database and CRM tools (Community Connect) on all prospects and assigned accounts.
    • Provide outstanding customer service to Community Impact Leaders (CILs), keep abreast of economic development within community of key accounts and ensure data accuracy for comparison and analysis.
    • Assess and submit account revenue projections and background detail per set reporting timeline.
  • Relationship Management (40%)
    • Maintain consistent account contact and creatively explore and introduce additional UW opportunities, as appropriate (i.e. volunteerism, membership groups, sponsorships, etc.).
    • Identify, cultivate, and solicit individual donors and prospects at the leadership level.
    • Assist in growing membership and financial support in UWCM’s Membership groups.
    • Assist in recruitment and management of assigned account CILs, top-level executives and volunteers, and volunteer leaders as members of various campaign-related committees.
    • Participate in new business prospect identification, cultivation, and solicitation.
  • Internal Development (10%) 
    • Be responsible for Development special assignments and serve on/support project teams from inception to completion. This includes program development, participating in team meetings, handling assigned logistics, meeting deadlines, and assisting in evaluating outcomes.
    • Provide a cooperative spirit and helpful willingness with coworkers and other partners.
    • Be actively involved in strengthening and improving Development through team building and providing proactive ideas and solutions.
    • As resources permit, assume accountability for cross-functional assignments and share learning experiences with the Development team.

ACCOUNTABILITY

  • Achieve established financial goals for assigned accounts, and new/renewed leadership donors, account retention and new business development.
  • Achieve annual goals for number of donor or prospect calls/visits.
  • Expand Leadership Giving within assigned portfolio.
  • Develop and implement campaign engagement and revenue plans for the top 10 accounts within assigned portfolio.
  • Implement donor recognition/appreciation/incentive programs within assigned portfolio.
  • Support Marketing in implementation of year-round communications with donors.
  • Represent UWCM and cultivate relationships with CEOs and organizational contacts of assigned accounts and provide quality customer service.
  • Monitor campaign progress, prepare reports, analyze/interpret data, suggest strategy changes and develop recovery plans.
  • Conduct annual audit of accounts within assigned portfolio.
  • Maintain current and accurate information in Community Connect database on all assigned accounts.
  • Actively engage in business networking opportunities.

INTERACTION

  • Internally with all departments and level of staff within UWCM
  • Externally with donors, staff members of profit and nonprofit businesses and government agencies, the general public, community leaders, educators, elected officials and media representatives

QUALIFICATIONS AND REQUIREMENTS

  • Bachelor’s degree and two (2) years related experience required.
  • Proven fundraising, business-to-business sales or business development experience (prior UW experience is a plus).

SKILLS & ABILITIES

  • Ability to work independently with high degree of self-motivation and initiative.
  • Understanding of the UWCM mission, vision, services, and structure.
  • Ability to effectively represent UW within the community.
  • Superb organizational and interpersonal skills (i.e. customer service, relationship and team building).
  • Excellent verbal/written communication skills – must be comfortable speaking to groups both large and small.
  • Effective time management is essential along with the ability to multi-task
  • Ability to collaborate effectively as part of a team within the department and across the organization.
  • Adaptability and openness to alternative solutions and flexibility when interacting with others.
  • Professionalism and ability to maintain a high level of confidentiality, integrity and ethics.
  • Knowledge of the Central Maryland area with strong network of relationships is helpful, and an understanding of, and the need for, commitment to community improvement is a must.
  • Business analytics, strategic thinking, and problem-solving skills.
  • Ability to follow through.
  • Volunteer management skills (recruit, interact, and effectively support top level executives and business leaders).
  • Proficient in MS Office applications including Word, Excel, PowerPoint and Outlook

PHYSICAL DEMANDS

  • Occasionally weights of over 25 lbs. are required to be lifted
  • Must have a valid driver’s license, clean driving record, and reliable transportation.
  • This position requires the ability to drive to off-site locations, walking, standing, and speaking in front of groups.

Sr. Administrative Coordinator

POSITION SUMMARY:

Perform a variety of both complex and routine administrative duties typically for a departmental level senior level positions and staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

65% – Support the administrative needs of the Impact Strategies Division

  • Back up support to CIO and Public Policy for current Senior Administrative Coordinator
  • Primary support for IS Team to include:
    • Grants team
    • Neighborhood Zone team
    • 211 team
    • Program Accountability team

Includes but not limited to:

  • Manage calendar for Senior Level IS staff
  • Ensure overbooking and double/triple bookings do not take place.
  • Ensure adequate travel/transition time is allocated for all meetings.
  • Review calendar weekly to establish priorities and adjustments.
  • Ensure Senior Level staff are aware of changes in calendar.
  • Create and coordinate meetings for IS team.
  • Work with other departments and admins to coordinate internal and external meetings for division.
  • Ensure all necessary information is contained within each invite.
  • Ensure appointments are color coded for easy identification.
  • Include travel time for external appointments/meetings.
  • Compile collateral for presentations, meetings, handouts
  • Create agenda and take notes for internal divisional meetings, as needed.
  • Prepare and organize meeting logistics.
  • Manage documents/correspondence.
  • Develop an understanding and knowledge of IS initiatives and their objectives, to provide effective administrative support for all work.
  • Ensure position desktop procedures are accurate and up to date.

25% – Answer inquiries from partners via phone and/or email with the highest quality of professionalism and courtesy

  • Address internal and external customer concerns in a timely manner, referring to appropriate staff person, if needed
  • Provide high quality customer service at all times while working the front desk.
  • Provide requested information and collateral as needed to both internal and external customers.

10% – Backup/support UWCM front desk/admin team in coverage of organizational needs

ACCOUNTABILITY:

  • Excellent customer service and follow through seeing projects to a successful conclusion.
  • Effective oral communication skills and positive telephone skills to respond accurately and concisely to all inquiries.
  • Ability to work cross functionally and as a part of a team to accomplish individual and mutually defined goals in a timely manner.
  • Demonstrate excellent technical skills in current Microsoft Word and Microsoft Excel producing error free documents.
  • Prioritize work and successfully handle multiple priorities.
  • Prepare/process documents, reports, including proofreading, editing, and checking for spelling, grammar, and format to ensure accuracy and quality.
  • Work independently and with others on tasks and projects within specific time frames.

INTERACTION: (Internal and External)

  • All visitors to United Way of Central Maryland
  • All United Way of Central Maryland departments and staff
  • Volunteers, Interns, and Loaned Executives

QUALIFICATIONS AND REQUIREMENTS:  Abilities/Skills

  • High School Diploma, three years related experience.
  • Knowledge of a non-profit agency operation preferred.
  • Use of excellent English for verbal and written communication to include grammar, spelling, and punctuation.
  • Editing skills and excellent examples of error-free work, including correspondence, rosters, and other examples of day-to-day word processing.
  • Some project management skills.
  • Ability to prioritize tasks.
  • Self-starter.
  • Ability to work with minimum supervision, demonstrate professionalism and maintain confidentiality.
  • Excellent phone skills – primary source of internal and external customer inquiries.
  • Must be able to project the best professional image when dealing with customers by phone, in person or interacting with colleagues.

Interested candidates should submit a cover letter and resume via email to:

United Way of Central Maryland
Attention: Human Resources
1800 Washington Boulevard, Suite 340
Baltimore, MD 21230
Email: hrrecruiting@uwcm.org

Socio-Emotional Clinician

Overview of Position

The United Way Neighborhood Zones at Brooklyn seeks to build and strengthen the communities of Brooklyn and Curtis Bay utilizing a community informed approach. This strategy includes providing wraparound services to students, families and community residents to support their educational and economic goals. In addition to these services, adult education and job readiness programs will be provided to equip community members the skills and tools to fully participate in the job market.

In accordance with the needs of the ages of the population served, the Socio-Emotional Clinician is responsible for the overall management, coordination and administration of clinical/social work support services for general education students at Benjamin Franklin High School.

Critical features of this position are described under the headings below but are subject to change at the discretion of management.  This job description reflects the designation of essential job functions but does not provide an all-inclusive list of duties that may be assigned.

Socio-Emotional Clinician Responsibilities:

  • Implement evidenced based clinical interventions in a school-based and virtual environments (tiered level supports).
  • Provide clinical supervision and oversight to UMD SSW interns
  • Provide individual, family and group therapy to adolescent clients and their families as needed
  • Provide crisis intervention, mediation and case management supports.
  • Work with multidisciplinary team members to create and implement therapeutic interventions that will support student success.
  • Provide teacher and administrative consultations, as well as classroom and hallway support and intervention.
  • Create and implement mental health education, policies and procedures for the school.
  • Conduct home visits when needed
  • Serve on related school, city and statewide committees
  • Facilitate dissemination of mental health best practices in schools and community-based agencies via trainings and conference presentations.
  • Assist with agency fundraising efforts.
  • Ensure HIPAA, FERPA and confidentiality policies and procedures are followed.
  • Implement school and community level interventions as appropriate.
  • Assist with fundraising.
  • Other related duties as assigned.
  • Comfortable providing services in person and virtually

Education and Experience Requirements:

  • Master of Education, Social Work or Human Services from an accredited institution of higher education.
  • LCSW-C required.
  • A minimum of 2 years clinical experience.
  • A minimum of 2 years of experience supervising interns or staff.
  • Experience in conducting school and community assessments.
  • Experience in identifying, developing, and cultivating resources for programs.
  • Experience with building community relationships.
  • Excellent oral and written communication skills which produce clear and concise materials
  • Experience working on a diverse team, and with diverse constituencies
  • Ability to work independently and collaboratively in a fast-paced and complex work environment
  • Experience working in the public or not-for-profit sector, preferred.

Conditions of Employment:

  • Able to pass background check

Anticipated Start Date: May 2021

Compensation:  based on experience; plus full benefit package.

To Apply: Please submit a cover letter and resume to: to hrrecruiting@uwcm.org. Please use “Socio-Emotional Clinician” in the subject line. Only qualified candidates will be contacted for interviews.

Spanish-Speaking Case Manager for Baltimore City Eviction Relocation Program

POSITION SUMMARY STATEMENT:

Case Managers for the Baltimore City Eviction Relocation Program are part of a team of staff who are working to relocate households facing eviction, most of whom have been impacted financially by the COVID crisis.  Case Managers will report to the Lead Case Manager and are responsible for working with clients and households who are facing eviction to identify new housing opportunities, assist clients in applying for those units, confirm that any housing options meet program expectations and price ranges, arrange for inspections or other certifications, help the family plan for the move, and request funds disbursements to pay for rent and security deposits from Baltimore City.  Case Managers may also supervise interns who will assist with the project.

Spanish-speaking case managers will have both English- and Spanish-speaking clients on their caseloads.  A $5,000 salary bonus is available for case managers who are fluent in Spanish.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:

80%  Provide case management and housing relocation services to Baltimore City residents facing eviction.  Receive and vet referrals from the Community Action Partnership.  Complete related paperwork.  Communicate with applicants via phone and Zoom.  Conduct apartment searches and/or advise tenants on how to conduct their own searches.  Interface with landlords to explain the program.  Assist in the acquisition and completion of applications.  Help families plan their move.  Direct funds where appropriate to cover security deposits, first and second month’s rent, and moving expenses.  Maintain a caseload of approximately 15 new households per month.

10%  Participate in strategic planning of the UWCM Housing Crisis Response Team.  Attend relevant meetings and information sessions.  Liaison with other UWCM partners in the housing space.

10%  Time spent on administrative responsibilities, including internal team meetings, UWCM staff meetings, regular supervision, payroll and attendance documentation, and tracking hours for grants billing.

ACCOUNTABILITY:   In order to be successful in this job, Case Managers must consistently demonstrate competency in:

  • Oral and written communication.
  • Knowledge of the human service delivery system.
  • Interpersonal skills: Must be able to treat clients with respect and courtesy and create an atmosphere of acceptance. Must develop and maintain effective working relationships with service providers. 

        Client service delivery skills, including the ability to:

  • interview clients and assess needs using active listening skills;
  • effectively use the computer to research resources and report data;
  • able to make independent decisions using good judgment;
  • employ problem solving techniques when appropriate; and
  • exercise decision making and crisis intervention skills to manage emergency situations effectively.

INTERACTION:

Interacts with client families, health and human service providers, government agencies, landlords, other UWCM staff and volunteers and business representatives.  Represents United Way of Central Maryland at community and business events.

QUALIFICATIONS AND REQUIREMENTS:

Requires a 4-year degree and at least 3 years of related experience.  Experience working in an urban setting desired. Experience managing budgets is required.  Experience in professional relationship management across organizations is required.  Computer literacy required.  Familiarity with CAP60 or other case management software, including HMIS, is strongly preferred.

Abilities/Skills: Ability to express ideas clearly to individuals and groups in oral discussions.  Ability to deliver information appropriate to target audience.  Ability to communicate and empathize with individuals of diverse backgrounds. Ability to write in a manner that is clear, concise and grammatically correct. Ability to make independent decisions using good judgment. Spanish language proficiency is strongly preferred.

PHYSICAL DEMANDS: (sitting, standing, lifting, etc)

The employee is primarily seated while performing the duties of the position at UWCM.  Due to the situation with COVID, all work is conducted virtually from home.  The hands are regularly used to write, type, keypunch and handle or feel small controls and objects.  The employee must frequently talk and listen. Weights of up to 25 pounds occur (i.e. laptop computer, heavy files, computer reports, computer terminals or other regular office equipment.) Requirements may be modified to accommodate individuals with disabilities.

SALARY

Commensurate with experience and qualifications.  Please note that this position is grant funded.

STEP Program – Director

POSITION SUMMARY STATEMENT:

The Strategic Targeted Eviction Prevention (STEP) Program has become a leading model across the state for providing rental assistance to stop evictions for vulnerable households.  The program works with landlords to provide bulk rent relief for many households at once.  The STEP Program Director will lead a team of program staff to interface with landlords, educate them about the program processes, collect documentation submissions, review the documentation for eligibility for each household, and prepare the bundled past-due accounts for payment.

The STEP Program Director will be responsible for evaluating program data to ensure that funds are being spent down at an appropriate pace in keeping with the dictates of grant agreements. The Program Director will make strategic decisions about how to adapt the program model to new local realities against the ever-changing backdrop of the COVID crisis.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:

80%  Direct STEP Program Team – The Director will be responsible for managing a small team of staff to collect and review documents from landlords for bulk payment of past-due accounts.  While the position has many management responsibilities, the Program Director will also be required to collect and review documents themselves.  The Director is responsible for assembling the various components of a landlord “bundle” of past-due accounts and rolling up the paperwork for payout.  The Director is responsible for tracking spending and keeping the program on target for grant spending timelines.  The Director is also responsible for keeping track of key data for reporting purposes and producing reports at regular intervals.

10%  Participate in strategic planning with government partners.  Attend relevant meetings and information sessions.  Liaison with other UWCM partners in the housing space.

10%  Time spent on administrative responsibilities, including internal team meetings, UWCM staff meetings, regular supervision, payroll and attendance documentation, and tracking hours for grants billing.

ACCOUNTABILITY:   In order to be successful in this job, the STEP Program Director must consistently demonstrate competency in:

Personnel management

Extensive experience with spreadsheets (e.g. Excel) and online systems (e.g. Zoom)

Oral and written communication.

Knowledge of the human service delivery system.

Interpersonal skills: Must be able to treat clients with respect and courtesy and create an atmosphere of acceptance. Must develop and maintain effective working relationships with service providers. 

Client service delivery skills, including the ability to:

  • interview clients and assess needs using active listening skills;
  • effectively use the computer to research resources and report data;
  • able to make independent decisions using good judgment;
  • employ problem solving techniques when appropriate; and
  • exercise decision making and crisis intervention skills to manage emergency situations effectively.

INTERACTION:

Interacts with client families, health and human service providers, government agencies, landlords, other UWCM staff and volunteers and business representatives.  Represents United Way of Central Maryland at community and business events.

QUALIFICATIONS AND REQUIREMENTS:

Requires personnel management experience.  Experience managing budgets over $500,000 is strongly preferred.  Experience in professional relationship management across organizations is required.  Computer literacy is required.  A brief computer capabilities test will be administered as part of the interview process in order to demonstrate competency with Excel, image manipulation, and remote/virtual systems.

Abilities/Skills: Ability to express ideas clearly to individuals and groups in oral discussions.  Ability to deliver information appropriate to target audience.  Ability to communicate and empathize with individuals of diverse backgrounds. Ability to write in a manner that is clear, concise and grammatically correct. Ability to make independent decisions using good judgment.

PHYSICAL DEMANDS: (sitting, standing, lifting, etc)

Most of this position is remote/virtual due to the ongoing COVID crisis.  The employee is primarily seated while performing the duties of the position at UWCM.  Due to the situation with COVID, all work is conducted virtually from home.  The hands are regularly used to write, type, keypunch and handle or feel small controls and objects.  The employee must frequently talk and listen. Weights of up to 25 pounds occur (i.e. laptop computer, heavy files, computer reports, computer terminals or other regular office equipment.) Requirements may be modified to accommodate individuals with disabilities.

SALARY

Commensurate with experience and qualifications. Please note that this position is grant funded.

STEP Program – Manager

POSITION SUMMARY STATEMENT:

The Strategic Targeted Eviction Prevention (STEP) Program has become a leading model across the state for providing rental assistance to stop evictions for vulnerable households.  The program works with landlords to provide bulk rent relief for many households at once.  The Program Manager will interface with landlords, educate them about the program processes, collect documentation submissions, review the documentation for eligibility for each household, and prepare the bundled past-due accounts for payment.

The Program Manager will compile data from landlord submissions and keep track of expenditures.  The Program Manager will contribute to the creation of program reports and help ensure compliance with grant agreement and program implementation timelines.

The entire mission of the STEP Program is to move money quickly and efficiently to address the ongoing evictions crisis with targeted rental assistance, and the PM’s role is to facilitate these transactions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:

80%  Implement the STEP Program – The Program Manager (PM) will collect and review documents from landlords for bulk payment of past-due accounts. The Program Manager will use many different spreadsheets to keep track of each household’s account as it moves through the review process towards payment.  The PM will often need to follow up directly with tenants in order to acquire missing documentation or fix gaps in their submission. The entire mission of the program is to move money quickly and efficiently to address the ongoing evictions crisis with targeted rental assistance, and the PM’s role is to facilitate these transactions.

10%  Participate in strategic planning with government partners. Attend relevant meetings and information sessions.  Liaison with other UWCM partners in the housing space.

10%  Time spent on administrative responsibilities, including internal team meetings, UWCM staff meetings, regular supervision, payroll and attendance documentation, and tracking hours for grants billing.

ACCOUNTABILITY:   In order to be successful in this job, the STEP Manager must consistently demonstrate competency in:

Extensive experience with spreadsheets (e.g. Excel) and online systems (e.g. Zoom)

Oral and written communication.

Knowledge of the human service delivery system.

Interpersonal skills: Must be able to treat clients with respect and courtesy and create an atmosphere of acceptance. Must develop and maintain effective working relationships with service providers. 

Client service delivery skills, including the ability to:

  • interview clients and assess needs using active listening skills;
  • effectively use the computer to research resources and report data;
  • able to make independent decisions using good judgment;
  • employ problem solving techniques when appropriate; and
  • exercise decision making and crisis intervention skills to manage emergency situations effectively.

INTERACTION:

Interacts with client families, health and human service providers, government agencies, landlords, other UWCM staff and volunteers and business representatives. Represents United Way of Central Maryland at community and business events.

QUALIFICATIONS AND REQUIREMENTS:

Experience managing budgets is strongly preferred. Experience in professional relationship management across organizations is required. Computer literacy is required. A brief computer capabilities test will be administered as part of the interview process in order to demonstrate competency with Excel, image manipulation, and remote/virtual systems.

Abilities/Skills: Ability to express ideas clearly to individuals and groups in oral discussions.  Ability to deliver information appropriate to target audience.  Ability to communicate and empathize with individuals of diverse backgrounds. Ability to write in a manner that is clear, concise and grammatically correct. Ability to make independent decisions using good judgment.

PHYSICAL DEMANDS: (sitting, standing, lifting, etc)

Most of this position is remote/virtual due to the ongoing COVID crisis.  The employee is primarily seated while performing the duties of the position at UWCM.  Due to the situation with COVID, all work is conducted virtually from home.  The hands are regularly used to write, type, keypunch and handle or feel small controls and objects.  The employee must frequently talk and listen. Weights of up to 25 pounds occur (i.e. laptop computer, heavy files, computer reports, computer terminals or other regular office equipment.) Requirements may be modified to accommodate individuals with disabilities.

SALARY

Commensurate with experience and qualifications. Please note that this position is grant funded.

Part-Time Veterans Treatment Court Case Manager

POSITION SUMMARY STATEMENT:

The part-time case manager will work under United Way of Central Maryland (UWCM) and Baltimore City’s Veterans Treatment Court (VTC) program, serving individuals involved in the VTC. The position will work in an office setting as well as in the community to provide services to court participants.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:

85% Provide comprehensive case management services to court participants including: intake assessment, benefit assessment, goal setting, long-term service plan development, progress monitoring, financial education, advocacy and referrals.  Connect participants with appropriate community resources.  Conduct follow-up with court participants and agencies as appropriate to document use/success of referral.  Meet with court participants weekly or bi-weekly for up to 12 months.  For the first six months of a court participants participation in the program, at least 80% of the follow-up meetings should be held in-person rather than over the phone. Ensure that all documents submitted on behalf of a court participant are valid.

10% Conduct outreach to develop relationships with referral sources and other community resources that benefit court participant families.  Act as a liaison with various agencies (e.g. DSS, hospitals, housing programs, etc.) on behalf of court participants. Provide education and training on community needs and human service issues to United Way staff, community groups, agencies and other organizations. Support annual campaign through public speaking, as needed.

5% Work with UWCM team and other key stakeholders to develop and maintain administrative documents and policies and procedures for the program.  Assist with collecting and tracking outcomes and reporting on program performance measurements.

ACCOUNTABILITY:   In order to be successful in this job, the case manager must consistently demonstrate competency in:

  • Oral and written communication.
  • Knowledge of the human service delivery system.
  • Interpersonal skills: Must be able to treat court participants with respect and courtesy and create an atmosphere of acceptance. Must develop and maintain effective working relationships with service providers. 
  • Client service delivery skills, including the ability to:
    • interview participants and assess needs using active listening skills;
    • work with participants to establish goal plans;
    • motivate others to achieve goals;
    • effectively use the computer to research resources and report data;
    • able to make independent decisions using good judgment;
    • employ problem solving techniques when appropriate; and
    • exercise decision making and crisis intervention skills to manage emergency situations effectively.

INTERACTION:

Interacts with court participants, judges, attorneys, health and human service providers, other UWCM staff and volunteers and business representatives.  Represents United Way of Central Maryland at community and business events.

QUALIFICATIONS AND REQUIREMENTS:

Requires Bachelor’s degree in Social Work, Human Services or related field.  Preferred: Master’s Degree, and at least 2 years of experience working with veterans and/or individuals with substance use disorders and/or mental health diagnoses. Experience working in an urban setting desired. Computer literacy required.

Abilities/Skills: Ability to express ideas clearly to individuals and groups in oral discussions.  Ability to deliver information appropriate to target audience.  Ability to communicate and empathize with individuals of diverse backgrounds. Ability to write in a manner that is clear, concise and grammatically correct. Ability to make independent decisions using good judgment.

PHYSICAL DEMANDS: (sitting, standing, lifting, etc.) 

The employee is primarily seated while performing the duties of the position at UWCM.  At least 50% of the position works remotely at the courthouse or directly in the community.  Person may be mobile throughout the day.  While offsite from UWCM, the person will be walking or standing as well as sitting for long periods of time in meetings or appointments with court participant families.  While onsite at UWCM, the person will occasionally walk and stand and interaction with personnel located in other parts of the building is also necessary.  The hands are regularly used to write, type, keypunch and handle or feel small controls and objects.  The employee must frequently talk and listen. Weights of up to 25 pounds occur (i.e. laptop computer, heavy files, computer reports, computer terminals or other regular office equipment.) Requirements may be modified to accommodate individuals with disabilities.

Interested candidates should submit a cover letter and resume via email to:

United Way of Central Maryland
Attention: Human Resources
1800 Washington Boulevard, Suite 340
Baltimore, MD 21230
Email: hrrecruiting@uwcm.org

Workforce Development Resource Navigator

POSITION SUMMARY STATEMENT:

The Resource Navigator will work closely with United Way’s Workforce Development participants as they enter the workforce.  They will support participants in the transition from trainee to employee.  In addition, the Resource Navigator will be the primary contact for employers as the new employee adjusts to schedules, expectations, organizational nuances etc.  The Resource Navigator will serve as a resource brokerage providing connections to barrier removal techniques and services, provide case management, and crisis intervention as needed. The purpose of the Resource Navigator is to ensure a smooth transition and to support employees and employers in establishing a stable, positive, long-term relationship.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:

50% – Employee Support

  • Coordinate and provide support that is safe, timely, effective, efficient, equitable, and participant-centered.
  • Maintain detailed case notes and case files denoting the contact with participants, progress toward goals, and referrals for services and relevant correspondences.
  • Complete reports according to UWCM and state requirements
  • Prepare participants for employment through 1:1 coaching and group workshops that lead to successful interviews, job offers and first day on the job.
  • Provide case management services to employees as situations are presented by HR, Supervisors or the employee.
  • Work with participants so that situations do not escalate to adverse actions.
  • Guide participants in conflict resolution, negotiation, teamwork, and career planning
  • Develop and maintain bank of resources for common barriers employees face and connections to unique issues that may arise.

50% – Employer Support and Engagement

  • Identify appropriate employers for program participants.
  • Develop recruitment strategy for employers.
  • Partner with the Development department on prospects for program and potential for new business opportunities
  • Partner with the Marketing department on employer materials that guides them to a commitment to the program (partner or donor).
  • Develop relationship with HR team within employer operations and the immediate supervisor of participating employees.
  • Prepare and attend weekly, monthly, quarterly meeting schedule for both employers and employees.
  • Maintain a tracking sheet of all communication and includes outcomes, barriers, opportunities and challenges.
  • Once program is established, expand the employer base in our primary industries.

ACCOUNTABILITY:

To be successful in this job, the Resource Navigator must consistently demonstrate competency in:

  • Oral and written communication.
  • Knowledge of the human service delivery system.
  • Interpersonal skills: Must be able to treat everyone with respect and courtesy and create an atmosphere of acceptance. Must develop and maintain effective working relationships with staff, participants, employers and other service providers.
  • Participant service delivery skills, including the ability to:
    • interview applicants and assess needs.
    • Work with program participants to establish and achieve their goals.
    • Create opportunities for employers and employees to effectively fulfill organizational and personal goals.
    • Identify and address mental health needs of participants.
    • Effectively use the computer to research resources and report data.
    • Make independent decisions using good judgment; employ problem solving techniques when appropriate; and exercise decision making and crisis intervention skills to manage emergency situations effectively.

INTERACTION:

Interacts with program participants, program partners, employers and other health and human service providers, UWCM staff, community members, volunteers and donors. May represent UWCM at community and business events.

Qualifications and Requirements

  • Bachelor’s Degree required

Note: Due to the nature of the workflow and level of responsibility, this individual maintains a flexible schedule.  Evening and weekend work may be required occasionally.

REQUIREMENTS:

Prior experience in workforce development environment is desirable.

Experience in business development helpful.

Bi-lingual candidates highly favored.

Computer literacy required. Must possess a working vehicle, valid driver’s license and valid/adequate automobile insurance.

ABILITIES/SKILLS:

Ability to express ideas clearly to individuals and groups in oral discussions. Ability to deliver information appropriate to target audience. Ability to communicate and empathize with individuals of diverse backgrounds. Ability to write in a manner that is clear, concise and grammatically correct.  Conversant in Spanish is a plus.

  • Ability to make independent decisions using good judgment. • Strong organization and time management skills
  • Entrepreneurial perspective in building relationships
  • Conflict resolution and negotiating skills.
  • Cultural sensitivity

PHYSICAL DEMANDS: (sitting, standing, lifting, etc.)

The employee is primarily seated while performing the duties of the position at UWCM. At Person may be mobile throughout the day. While offsite from UWCM, the person will be walking or standing as well as sitting for long periods of time in meetings or appointments with client. While onsite at UWCM, the person will occasionally walk and stand and interaction with personnel located in other parts of the building is also necessary. The hands are regularly used to write, type, keypunch and handle or feel small controls and objects. The employee must frequently talk and listen. Weights of up to 25 pounds occur (i.e. laptop computer, heavy files, computer reports, computer terminals or other regular office equipment.) Requirements may be modified to accommodate individuals with disabilities.

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For more than 90 years, United Way of Central Maryland has been improving lives in the communities it serves: Anne Arundel County, Baltimore City, Baltimore County, Carroll County, Harford County and Howard County, Maryland.

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