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United We Fight, United We Win: Consider a Career with United Way

At United Way of Central Maryland, we have a community of employees who strive to do their best and recognize the value of our mission and the teamwork necessary for success. Working at United Way means making a difference. It means getting involved and having a vested interest in your community. We are seeking committed professionals who want to use their skills and experience to create opportunities for others.

United Way of Central Maryland is an equal opportunity employer. We are committed to the principle of diversity and strive to be representative of the community that we serve.

Current Job Openings

Case Manager for 211 Emergency Assistance Program

POSITION SUMMARY STATEMENT:

The Case Manager for the 211 Emergency Assistance Program (211EAP) will administer client assistance funds that respond to the COVID crisis, such as rental assistance to prevent evictions, utility assistance, and other urgent needs.  The case manager will also assist clients in addressing barriers to self-sufficiency, such as workforce access, digital capabilities, connection to benefits, and budgeting and financial planning.  The majority of households to be served will be in Baltimore County.  The Baltimore County grant that funds this position requires that 41 households will be served during calendar year 2021, but more households may be served depending on the Case Manager’s capacity and the availability of funds.  Because this position is client-facing, candidates with Spanish language proficiency will be strongly preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:

80%  Administer the 211 Emergency Assistance Program for Baltimore County.  Accept applications from clients.  Vet applications for client eligibility.  Assist clients in collecting and submitting required documentation.  Maintain program budgets.  Interface with landlords to confirm account balances and facilitate payments.  Submit check requests to the UWCM Finance Department.  Provide light-touch case management to families who have barriers to self-sufficiency.

10%  Participate in strategic planning at the County-level.  Attend relevant meetings and information sessions.  Liaison with other UWCM partners in the housing space.

10%  Time spent on administrative responsibilities, including internal team meetings, UWCM staff meetings, regular supervision, payroll and attendance documentation, and tracking hours for grants billing.

ACCOUNTABILITY:

In order to be successful in this job, the Director of Housing Services must consistently demonstrate competency in:

Oral and written communication.

Knowledge of the human service delivery system.

Interpersonal skills: Must be able to treat clients with respect and courtesy and create an atmosphere of acceptance. Must develop and maintain effective working relationships with service providers. 

        Client service delivery skills, including the ability to:

  • interview clients and assess needs using active listening skills;
  • work with client families to establish goal plans;
  • motivate others to achieve goals;
  • effectively use the computer to research resources and report data;
  • able to make independent decisions using good judgment;
  • employ problem solving techniques when appropriate; and
  • exercise decision making and crisis intervention skills to manage emergency situations effectively.

INTERACTION:

Interacts with client families, health and human service providers, government agencies, landlords, other UWCM staff and volunteers and business representatives.  Represents United Way of Central Maryland at community and business events.

QUALIFICATIONS AND REQUIREMENTS:

Requires a degree in Social Work, Human Services, or related field or at least 3 years of experience working with families or individuals living in poverty.  Experience working in an urban setting desired.  Experience managing budgets is required.  Experience in professional relationship management across organizations is required.  Computer literacy required.  

Abilities/Skills: Ability to express ideas clearly to individuals and groups in oral discussions.  Ability to deliver information appropriate to target audience.  Ability to communicate and empathize with individuals of diverse backgrounds. Ability to write in a manner that is clear, concise and grammatically correct. Ability to make independent decisions using good judgment. Spanish language proficiency is strongly preferred.

PHYSICAL DEMANDS: (sitting, standing, lifting, etc)

The employee is primarily seated while performing the duties of the position at UWCM.  Due to the situation with COVID, all work is conducted virtually from home.  The hands are regularly used to write, type, keypunch and handle or feel small controls and objects.  The employee must frequently talk and listen. Weights of up to 25 pounds occur (i.e. laptop computer, heavy files, computer reports, computer terminals or other regular office equipment.) Requirements may be modified to accommodate individuals with disabilities.

SALARY

Commensurate with experience and qualifications. Please note that this position is grant funded

Project/Volunteer Manager, 211 MD United Way Helpline

Part-time (25 hours per week), 1-year contract/contingent on renewal

Reports To: Associate Vice President, 211 MD United Way Helpline 

POSITION SUMMARY STATEMENT:

United Way of Central Maryland is seeking an experienced project manager to oversee a nationwide grocery worker support initiative. This highly organized and flexible person will have strong program development and management skills, ensuring that program runs smoothly and continues to evolve and grow.  The person who fills this position will create/oversee a volunteer program and will manage the application review process with a staff of volunteers and will be responsible for the day-to-day oversight of the program in its entirety. This program is a collaboration between United Way of Central Maryland and United Way Worldwide (UWW).

United Way of Central Maryland promotes equity, creates opportunity, and improves lives. Our 95 years of service to the people of Greater Baltimore have taught us what it takes to change our region for the better. We are proud to be a source of support, compassion, and hope for people who work hard but still cannot make ends meet. We strengthen families and communities by taking on systemic challenges and increasing access to basic needs- health, housing, employment, education, and more.

This position will be part of 2-1-1 Maryland United Way Helpline, which is a readily accessible, 24/7, helpline providing information and referral (I&R) services in over 150 languages. It offers individuals an effective means of navigating the complex health and human service delivery system to find resources such as access to food, housing and other government assistance, that support health and social determinants of health outcomes, for low-income individuals and families. Certified Community Resource Specialists assess callers’ needs and link them to solutions using a comprehensive database of over 5,000 government & nonprofit programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:

  • 50% Operations:
    • Review all applications as provided by UWW, verifying eligibility criteria are met, and obtain any additional materials or information needed from applicants if application is incomplete
    • Select number of applicants to receive funds, once per week, based on amount of total funds available that month, as determined by UWW
    • Use vendor system provisioned by UWW and ensure that gift cards are distributed electronically or by mail to selected applicants
    • Troubleshoot with vendor if gift cards are not received
    • Track and report back to UWW data about applications received, reviewed, and awarded on a monthly basis
    • Send email notification to any applicants not selected to receive funds within 30 days of application date
    • Monitor and respond to any inquiries from applicants about application status via a designated email address and phone number
    • Coordinate operations/process flow to facilitate meeting program goals. Problem-solve as needed to continually improve the program.
    • Manage application review process with volunteer reviewers.
    • Provide consultation and support to staff and volunteers
    • When it is safe to do so, attend outreach and community events to spread the word and foster trust within the community
    • Perform other duties as assigned.
  • 50% Volunteer Program Development
    • Recruit, train, monitor, recognize and engage to ensure retention of volunteer
    • Coach and evaluate volunteer
    • Develop and maintain relationships with partners.
    • Perform other duties as assigned. 

SCHEDULE:

  • This position is a 25 hour/week, 1-year contract and may be renewed after year one. There is the possibility that this will become full time as the program grows. Initially, there will be some flexibility to the hours being worked, but that could change depending on the program needs.
  • Initially, due to the COVID-19 pandemic, this person will work exclusively from home, until it is deemed safe to work in an office setting.

INTERACTION:

  • Establishes and maintains supportive, professional relationships with UWCM staff and volunteers; effectively represents UWCM in the community; develops contacts in the community with civic organizations, non-profit and governmental agencies
  • Maintains connections and network within the community to form and maintain effective partnerships in the community
  • Experience with project management/oversite.
  • Experience in recruiting, training, retaining volunteers
  • Experience supervising others/leading a team
  • Maintains excellent interpersonal and communication skills, including the ability to work as part of a team
  • Presents a professional and positive image as a representative of UWCM at external events
  • Experience working on a diverse team, and with diverse constituencies.
  • Displays cultural competence
  • Ability to work independently and collaboratively in a fast-paced and complex work environment
  • Is enthusiastic and has a positive attitude toward helping others

QUALIFICATIONS AND REQUIREMENTS:

  • BA preferred with 2+ years’ experience. Could be substituted with AA and 6+ years’ experience.
  • Project management
  • Preferred experience includes volunteer recruitment/retention
  • Flexible and able to work remotely with little supervision.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regular walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The employee must frequently talk and hear.  Weights of up to 25 pounds are occasionally lifted.  There is extensive use of a computer.  Employee is primarily seated while performing the duties of the position.

TO APPLY:

Interested candidates should send their resume along with your salary requirements to hrrecruiting@uwcm.org. No phone calls, please!

Project/Volunteer Manager, 211 MD United Way Helpline

Part-time (25 hours per week), 1-year contract/contingent on renewal

Reports To: Associate Vice President, 211 MD United Way Helpline 

POSITION SUMMARY STATEMENT:

United Way of Central Maryland is seeking an experienced project manager to oversee a nationwide grocery worker support initiative. This highly organized and flexible person will have strong program development and management skills, ensuring that program runs smoothly and continues to evolve and grow.  The person who fills this position will create/oversee a volunteer program and will manage the application review process with a staff of volunteers and will be responsible for the day-to-day oversight of the program in its entirety. This program is a collaboration between United Way of Central Maryland and United Way Worldwide (UWW).

United Way of Central Maryland promotes equity, creates opportunity, and improves lives. Our 95 years of service to the people of Greater Baltimore have taught us what it takes to change our region for the better. We are proud to be a source of support, compassion, and hope for people who work hard but still cannot make ends meet. We strengthen families and communities by taking on systemic challenges and increasing access to basic needs- health, housing, employment, education, and more.

This position will be part of 2-1-1 Maryland United Way Helpline, which is a readily accessible, 24/7, helpline providing information and referral (I&R) services in over 150 languages. It offers individuals an effective means of navigating the complex health and human service delivery system to find resources such as access to food, housing and other government assistance, that support health and social determinants of health outcomes, for low-income individuals and families. Certified Community Resource Specialists assess callers’ needs and link them to solutions using a comprehensive database of over 5,000 government & nonprofit programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:

  • 50% Operations:
    • Review all applications as provided by UWW, verifying eligibility criteria are met, and obtain any additional materials or information needed from applicants if application is incomplete
    • Select number of applicants to receive funds, once per week, based on amount of total funds available that month, as determined by UWW
    • Use vendor system provisioned by UWW and ensure that gift cards are distributed electronically or by mail to selected applicants
    • Troubleshoot with vendor if gift cards are not received
    • Track and report back to UWW data about applications received, reviewed, and awarded on a monthly basis
    • Send email notification to any applicants not selected to receive funds within 30 days of application date
    • Monitor and respond to any inquiries from applicants about application status via a designated email address and phone number
    • Coordinate operations/process flow to facilitate meeting program goals. Problem-solve as needed to continually improve the program.
    • Manage application review process with volunteer reviewers.
    • Provide consultation and support to staff and volunteers
    • When it is safe to do so, attend outreach and community events to spread the word and foster trust within the community
    • Perform other duties as assigned.
  • 50% Volunteer Program Development
    • Recruit, train, monitor, recognize and engage to ensure retention of volunteer
    • Coach and evaluate volunteer
    • Develop and maintain relationships with partners.
    • Perform other duties as assigned. 

SCHEDULE:

  • This position is a 25 hour/week, 1-year contract and may be renewed after year one. There is the possibility that this will become full time as the program grows. Initially, there will be some flexibility to the hours being worked, but that could change depending on the program needs.
  • Initially, due to the COVID-19 pandemic, this person will work exclusively from home, until it is deemed safe to work in an office setting.

INTERACTION:

  • Establishes and maintains supportive, professional relationships with UWCM staff and volunteers; effectively represents UWCM in the community; develops contacts in the community with civic organizations, non-profit and governmental agencies
  • Maintains connections and network within the community to form and maintain effective partnerships in the community
  • Experience with project management/oversite.
  • Experience in recruiting, training, retaining volunteers
  • Experience supervising others/leading a team
  • Maintains excellent interpersonal and communication skills, including the ability to work as part of a team
  • Presents a professional and positive image as a representative of UWCM at external events
  • Experience working on a diverse team, and with diverse constituencies.
  • Displays cultural competence
  • Ability to work independently and collaboratively in a fast-paced and complex work environment
  • Is enthusiastic and has a positive attitude toward helping others

QUALIFICATIONS AND REQUIREMENTS:

  • BA preferred with 2+ years’ experience. Could be substituted with AA and 6+ years’ experience.
  • Project management
  • Preferred experience includes volunteer recruitment/retention
  • Flexible and able to work remotely with little supervision.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regular walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The employee must frequently talk and hear.  Weights of up to 25 pounds are occasionally lifted.  There is extensive use of a computer.  Employee is primarily seated while performing the duties of the position.

TO APPLY:

Interested candidates should send their resume along with your salary requirements to hrrecruiting@uwcm.org. No phone calls, please!

School Staff Trainer/Data Coach – On Track 4 Success Program

POSITION SUMMARY STATEMENT

United Way of Central Maryland is seeking an experienced professional with superior data synthesis/ analytic skills, a strong track record of success in training others to work with data, and meeting facilitation experience. This position provides a unique opportunity to join the United Way On Track 4 Success team, a fast-paced, collaborative group that is committed to engaging school staff teams at multiple schools, training them to effectively utilize data to identify students who are struggling in school and work together to rapidly respond with tailored interventions.

United Way of Central Maryland (UWCM) promotes equity, creates opportunity, and improves lives. Our 95 years of service to the people of Greater Baltimore have taught us what it takes to change our region for the better. We strengthen families and communities by taking on systemic challenges and increasing access to basic needs- health, housing, employment, education, and more.

On Track 4 Success is a collaborative approach among educators, administrators, and community partners, committed to using data effectively to keep students on the pathway to school success and high school graduation. The goal of the program is to build school capacity for this work and then transition United Way staff out and on to additional schools once the school is able to sustain the program on their own, or with limited assistance. As a member of the On Track 4 Success team, the School Staff Trainer/Data Coach will train key school staff (administrators, teachers and other school support staff) at multiple schools in virtual and in-person settings, and help build a network across neighborhood schools to effectively share best practices and key findings.

 

The School Staff Trainer/Data Coach will also work with internal staff throughout United Way of Central Maryland and amongst school partners/potential partners to help schools access available resources to support their students and families. 

KEY RESPONSIBILITIES

Training/Program Implementation

  • Introduce the On Track 4 Success model to school staff demonstrating the appropriate use of data in schools to assess each student and their needs, and to work collaboratively to develop and implement interventions when students are struggling, regardless of the challenges they face.
  • Train multiple cross-functional school teams of teachers, administrators, social workers, guidance counselors, etc. with varying backgrounds and degrees of experience in data analysis and reporting.
  • Coach these school teams in applying knowledge gleaned from data in the development of interventions to support struggling students.
  • Train teams on various roles they need to assume during On Track 4 Success meetings.
  • Train administrators to allow for flexibility and empower school teams to try out different interventions to learn what works best with different types of students within their school setting.
  • Measure team progress, determine and communicate a plan for areas for improvement.
  • Quickly establish rapport with each team as a trusted resource to ensure buy-in.
  • Build capacity of school staff to adopt the program and bake into to school culture and procedures; goal of program is to train school teams to do this work on their own, without the support of United Way staff.

Data Synthesis/Reporting

  • Provide guidance to school staff on data collection, distillation and interpretation.
  • Train school staff on intervention tracking.
  • Support school staff in trend analysis and the application of those learnings to their development of and experimentation with various student interventions.

Build Network Among Partner Schools

  • Work with other On Track 4 Success team members to build a learning network that will provide school staff an opportunity to share successes and challenges with one another.
  • Prepare professional development sessions as part of network to share best practices and new findings.
  • Focus a set number of network meetings on advancement between grade levels within schools and between schools for information sharing (ex. bring together 7th/8th and 9th grade teachers to discuss the skills needed for development in middle school to be successful in a particular high school setting, as well as intervention success – what school teams have seen work in the past).

QUALIFICATIONS AND REQUIREMENTS

Bachelor’s Degree and minimum of five years experience focused on data work including strategy development, monitoring and assessment as well as proven track record of training adults (ideally in the education space).

Successful applicant will:

  • Possess a high level of organization and ability to juggle multiple schedules, schools, and stakeholders, while meeting fast-paced deadlines
  • Be a strong team player, able to work well within a diverse group to co-create and collaborate on solutions to challenges
  • Have experience in coaching and training adults; ideally in an education setting
  • Demonstrate superior analytical skills and the ability to talk about data in layman’s terms
  • Possess demonstrated computer skills (proficiency in Microsoft Office including Word, Outlook and PowerPoint, with excellent Excel experience)
  • Have the ability to quickly establish rapport and trust, both as a partner to our school teams/sites and school districts, as well as across UWCM departments
  • Possess excellent written and oral communication skills
  • Ability to work independently as well as take direction
  • Be resourceful, adaptable and open to alternative solutions when interacting with others
  • Have a deep sense of curiosity, knack for asking questions and a drive to discover answers
  • Possess integrity and commitment to ethical conduct and UWCM’s mission
  • Be bilingual (Spanish preferred)
  • Ideally have: Previous teaching/school experience, familiarity with Baltimore neighborhoods and community challenges, and previous experience working in an under-resourced community

PHYSICAL DEMANDS: (sitting, standing, lifting, etc)

The majority of this work takes place at schools when they are in session, and may also take place in a virtual setting, with occasional meetings taking place offsite and at the United Way of Central Maryland main offices. While onsite at each school, the individual will walk and stand, and interact with personnel located in various parts of the school building. The hands are regularly used to write and type. The employee must frequently talk and listen. Tasks involving moving objects weighing up to 25 pounds can occur (i.e. supplies and donations, laptop computer, heavy files, computer terminals or other regular office equipment). Requirements may be modified to accommodate individuals with disabilities.

TO APPLY:

Interested candidates should send a cover letter and resume, along with your salary requirements, to hrrecruiting@uwcm.org. No phone calls, please!

211 Community Resource Specialist (Bilingual English/Spanish preferred)

POSITION SUMMARY STATEMENT:

The Community Resource Specialist will skillfully and compassionately connect Marylanders with health and human service assistance to link persons seeking help to available community resources.  This position will also provide public education on health and human service issues, community resources and the services of 211 Maryland United Way Helpline at United Way of Central Maryland.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:

  • Provide skilled information and referral services in response to requests for help, primarily by phone. Interview callers and assess service needs using the principles of active listening. Use the computer to identify appropriate resources and provide information on eligibility requirements and availability of services. Assist clients with problem solving. Recognize and respond appropriately to persons in crisis. Maintain accurate records on each contact with client.
  • Provide education and training on the information and referral process, community resources, community needs and human service issues to United Way staff, community groups, agencies, and other organizations. Make presentations on 2-1-1 Maryland at United Way of Central Maryland’s products and services at community and business events. Conduct 2-1-1 call listening sessions for key stakeholders. Participate on select committees as assigned to provide expert information on the health and human service system and community issues. Support campaign through public speaking as needed.
  • Conduct follow-up on callers per 2-1-1 MD at United Way of Central Maryland’s policy. Engage is special campaigns that are relevant and consistently changing in the way that we work.

INTERACTION:

  • Is enthusiastic and has a positive attitude toward helping others
  • Experience working on a diverse team, and with diverse constituencies.
  • Maintains excellent interpersonal and communication skills, including the ability to work as part of a team
  • Flexibility in an ever-changing service delivery landscape.
  • Ability to work independently and collaboratively in a fast-paced and complex work environment.
  • Establishes and maintains supportive, professional relationships with UWCM staff and volunteers; effectively represents UWCM in the community; develops contacts in the community with civic organizations, non-profit and governmental agencies
  • Maintains connections and network within the community to form and maintain effective partnerships in the community
  • Presents a professional and positive image as a representative of UWCM at external events
  • Displays cultural competence

QUALIFICATIONS AND REQUIREMENTS:

  • BA in social work, counseling, or other human services field with 1+ years’ experience. Could be substituted with AA and 6+ years’ experience.
  • Strong written and oral communication.
  • Flexible and ability to work remotely with little supervision.
  • Preferred experience includes: Bilingual English/Spanish and crisis intervention skills

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regular walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The employee must frequently talk and hear.  Weights of up to 25 pounds are occasionally lifted.  There is extensive use of a computer.  Employee is primarily seated while performing the duties of the position.

TO APPLY:

Interested candidates should send their resume along with your salary requirements to hrrecruiting@uwcm.org. No phone calls, please!

211 Community Resource Specialist (Part-Time)

POSITION SUMMARY STATEMENT:

The Ben Center West Community Resource Specialist will work closely with United Way’s partners: The University of Maryland, Baltimore Community Engagement Center. The Community Resource Specialist will serve communities in West and Southwest Baltimore providing resource brokerage, short-term case management, and crisis intervention as needed. The purpose of the 211 staff is to empower and/or assist residents in becoming self-sufficient through support and resource connection.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:

  • Assess client situations and aid in problem solving through primary, secondary, and tertiary resources.
  • Provide direct client assistance such as applying for benefits, filling out applications, and offering advocacy as necessary based on individual client need.
  • Provide short-term case management through short-term goal setting as necessary (parameters around 3-5 sessions). To know when this service is not intensive enough for an individual and be able to connect the client to longer-term care options.
  • When it is safe to do so, attend outreach and community events to spread the word and foster trust within the community.
  • Provide consultation and support to staff.

Schedule:

  • The long-term plan is for this 211 staff person provide services in several locations on a rotating basis. These locations will be determined by community need and reassessed often to ensure the best use of time (initial recommendations: Community Engagement Center, local barbershop, housing office, library). The hours will reflect the needs/availability of community members.
  • Initially, due to the COVID-19 pandemic, this person will work exclusively from home, until it is deemed safe to provide in-person, community-based service delivery.

INTERACTION:

  • Establishes and maintains supportive, professional relationships with UWCM staff and volunteers; effectively represents UWCM in the community; develops contacts in the community with civic organizations, non-profit and governmental agencies
  • Maintains connections and network within the community to form and maintain effective partnerships in the community
  • Experience in identifying, developing, and cultivating resources for programs.
  • Maintains excellent interpersonal and communication skills, including the ability to work as part of a team
  • Presents a professional and positive image as a representative of UWCM at external events
  • Experience working on a diverse team, and with diverse constituencies.
  • Displays cultural competence and has knowledge of needs in Baltimore City.
  • Ability to work independently and collaboratively in a fast-paced and complex work environment.
  • Is enthusiastic and has a positive attitude toward helping others

QUALIFICATIONS AND REQUIREMENTS:

  • BA in social work, counseling, or other human services field with 2+ years’ experience. Could be substituted with AA and 6+ years’ experience.
  • Preferred experience includes home visits or PRP work.
  • Strong case management skills.
  • Crisis intervention skills.
  • Flexible and ability to work remotely with little supervision.
  • Access to reliable transportation.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regular walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The employee must frequently talk and hear. Weights of up to 25 pounds are occasionally lifted. There is extensive use of a computer. Employee is primarily seated while performing the duties of the position.

TO APPLY:

Interested candidates should send their resume along with your salary requirements to hrrecruiting@uwcm.org. No phone calls, please!

POSITION SUMMARY STATEMENT:

To provide skilled information and referral services that effectively link persons seeking help to available community resources. Provide public education on health and human service issues, community resources and the products and services of 2-1-1 Maryland at United Way of Central Maryland.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:

85% Provide skilled information and referral services in response to requests for help, primarily by phone. Interview callers and assess service needs using the principles of active listening. Use the computer to identify appropriate resources and provide information on eligibility requirements and availability of services. Assist clients with problem solving. Recognize and respond appropriately to persons in crisis. Maintain accurate records on each contact with client.
Conduct follow-up on callers per 2-1-1 MD at United Way of Central Maryland’s policy.

10% Provide education and training on the information and referral process, community resources, community needs and human service issues to United Way staff, community groups, agencies and other organizations. Make presentations on 2-1-1 Maryland at United Way of Central Maryland’s products and services at community and business events. Conduct 2-1-1 call listening sessions for key stakeholders. Participate on select committees as assigned to provide expert information on the health and human service system and community issues. Support campaign through public speaking as needed.

5% Develop and coordinate a special project which facilitates departmental objectives.

ACCOUNTABILITY:

In order to be successful in this job, the Information and Referral Specialist must consistently demonstrate competency in:

Oral and written communication.
Knowledge of the human service delivery system.
Interpersonal skills: Must be able to treat clients with respect and courtesy and create an atmosphere of acceptance. Must develop and maintain effective working relationships with service providers.

Client service delivery skills, including the ability to:

  • interview clients and assess needs using active listening skills;
  • effectively use the computer to research resources;
  • use good judgment, knowledge base and skills to refer to resources that best suit callers’ needs;
  • employ problem solving techniques when appropriate; and
  • exercise decision making and crisis intervention skills to manage emergency calls effectively.
    Self-management: Must be able to make independent decisions on call handling and work independently on special projects.

INTERACTION:

Interacts with callers, walk-in clients, health and human service providers, other UWCM staff and volunteers and business representatives. Represents 2-1-1 Maryland at United Way of Central Maryland at community and business events.

QUALIFICATIONS AND REQUIREMENTS:

Requires Bachelor’s degree in Social Work, Human Services or related field, with at least one year of experience in a human service organization. AA degree and 3 years experience considered for substitution. Computer literacy required.

Abilities/Skills: Ability to express ideas clearly to individuals and groups in oral discussions. Ability to deliver information appropriate to target audience. Ability to communicate and empathize with individuals of diverse backgrounds. Ability to write in a manner that is clear, concise and grammatically correct. Ability to act as lead staff on special projects as needed.

PHYSICAL DEMANDS: (sitting, standing, lifting, etc)

The employee is primarily seated while performing the duties of the position. Occasional walking or standing and interaction with personnel located in other parts of the building is also necessary. The hands are regularly used to write, type, keypunch and handle or feel small controls and objects. The employee must frequently talk and listen. Weights of up to 25 pounds may occur (i.e. heavy files, computer reports, computer terminals or other regular office equipment.) Requirements may be modified to accommodate individuals with disabilities.

To Apply:

Interested candidates should send their resume along with your salary requirements to hrrecruiting@uwcm.org. No phone calls, please!  Visit www.uwcm.org  to learn more about the difference UWCM is making.

OVERVIEW:

The United Way Ben Franklin Center for Community Schools, a program of United Way of Central Maryland, seeks to build and strengthen the communities of Brooklyn and Curtis Bay through the community schools strategy at Benjamin Franklin High School at Masonville Cove. This strategy includes providing wraparound services to students and families to support their educational and economic goals. Integral to this strategy is the United Way Family Center that provides early childhood education as well as behavioral interventions to infants and toddlers as well as their young parents. Adult education and job readiness programs are also provided to equip community members with the skills and tools to fully participate in the job market.

POSITION SUMMARY STATEMENT:

In accordance with the needs of the ages of the population served by the United Way Family Center, the Child Care Aide is responsible for completing tasks as assigned by the Center Director, Child Development Specialist, the Family Services Coordinator and/or the Child Care Teacher.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but not limited to:

Weight (%) duties and responsibilities in priority order to total 100%:

  • 100% Work as a team member to provide a warm, nurturing environment, model and encourage appropriate social interactions and assure individual age appropriate activities for each child.
  • Participate in implementation of trauma informed, attachment-based activities/model (e.g. Circle of Security, Circle time; NCAST taping, etc.)
  • Lead child centered non-directive play with children.
  • Prepare and assist with the daily care of infants and toddlers, with feeding,  diapering, toileting, hand washing, sleeping and playing.
  • Assist individual children and small groups with developmentally appropriate activities, classroom strategies and therapy.
  • Help in preparation of instructional aids and materials for classroom activities.
  • Assist Child Care Lead Teacher in completing required classroom/center paperwork.
  • Ensure that appearance, cleanliness and safe environment of classroom is appropriately maintained.

ACCOUNTABILITY: In order to be successful in this position, the Child Care Aide must:

  • TBD

INTERACTION (Internal and External):

  • Internal staff, parents and community members.

QUALIFICATIONS AND REQUIREMENTS (required education, years of experience, skills and abilities):

  • Minimum of a high school diploma/GED and a 90-hour child care certificate (or equivalent education) as well as previous child care experience.

The person may be exposed to such occupational hazards as communicable diseases, blood pathogens, and aggressive or combative program participants.

PHYSICAL DEMANDS (sitting, standing, lifting, etc.): Incumbent must be able to:

  • Perceive the nature of sounds at normal speaking levels with or without correction.
  • Receive detailed information through oral communication and to make the discriminations in sound.
  • Have visual acuity to determine the accuracy, neatness and thoroughness of the work assigned.
  • Bend, squat and lift up to 35 lbs.
  • Travel to and from different locations and sites in the greater Baltimore area.
  • Have manual dexterity sufficient to perform various keyboard functions.
  • Be physically present at the assigned job site.

To Apply:

Interested candidates should send their resume along with your salary requirements to hrrecruiting@uwcm.org. No phone calls, please!  Visit www.uwcm.org  to learn more about the difference UWCM is making.

DIRECTOR OF MAJOR GIFTS 

MAJOR GIFTS PROFILE:

Major Gifts, (individual gifts $1,000 and above) has been the driving force behind the new dollars and growth in the United Way of Central Maryland campaign, representing 55% of the private sector dollars raised.  Currently, there are over 560 Tocqueville Society members (gifts of $10,000 or more) collectively raising more than $7 million.

POSITION SUMMARY STATEMENT:

Responsible for managing, cultivating and retaining relationships with existing Tocqueville Society donors as well as identifying new prospects to join.  Work closely with relationship managers to maximize workplace connections to further cultivate major donors and prospects. Responsible for increasing retention rates, growing revenue and increasing revenue under management (RUM/undesignated gifts) from our existing Tocqueville membership.

We are seeking an experienced, passionate, strategic and creative leader to establish and grow expanded groups associated with UWCM’s Tocqueville Society such as Emerging Tocqueville and possibly a retirees program (United Continues/Retire United).  This position will be responsible for building and maintaining superior donor relationships, provide outstanding customer service and meet measurable revenue goals.

As a member of the major gift team, the director will:

  • Execute the organization’s Major Gifts fundraising strategic activities within the development team and overall UWCM goals.
  • Manage existing portfolio of donors and prospects; Implement strategies to increase donor engagement and investment with United Way.
  • Help our donors accomplish their philanthropic goals and ambitions by presenting funding opportunities in support of the organization’s overall mission, programs, and other initiatives that may arise.
  • Assist with establishment and growth of Tocqueville Society groups focusing on younger donors and retirees/pre-retirees (Emerging Tocqueville, United Continues, etc).
  • Manage systems and software (Community Connect) to track and cultivate donors.
  • Utilize wealth screening and other research information to develop strategies and build the portfolio.
  • Develop strategies and events that build the pipeline of new and diverse major donors.
  • Make direct, face-to-face solicitations, and assist volunteers and other staff with their solicitation (e.g. provide portfolio development support, strategic counsel, and help with donor communications).
  • Track and report progress using specific metrics.

ESSENTIAL DUTIES AND RESPONSIBILITIES includes, but are not limited to:

55%

  • Build/manage a portfolio of over 100 Tocqueville donors; utilize the comprehensive year-round major gifts retention plan to reach our goal of retaining 90 percent of our current members.
  • Identify additional opportunities to engage and communicate with our current donors year-round.
  • Schedule on average a minimum of three to five in person visits a week to cultivate relationships to retain membership and support the organizations goals to grow revenue.
  • Help to retain and recruit the next generation of Tocqueville donors through Emerging Tocqueville Society and assist in events and engagement opportunities.  Emerging Tocqueville will lay a foundation of lifetime philanthropic commitment, while building skills and community leadership for younger donors.

35%

  • Identify and secure prospective Tocqueville Society members inside and outside the workplace.

10 %

  • Manage select workplace campaigns

ACCOUNTABILITY:     In order to be successful in this job, the Major Gifts Director must consistently demonstrate:

  • Knowledge of the organization and its value to the community and donor
  • Strong interpersonal skills and the ability to work effectively with many types of work styles
  • Strong written and oral communication skills, including the ability to give an effective group presentation
  • Ability to manage many projects at one time, prioritizing and planning for high efficiency
  • A commitment to providing excellent customer service to volunteers and donors
  • Ability to work independently and as a member of a team
  • Analyzing and tracking skills
  • Computer skills, including word processing and data management
  • Flexibility and ability to manage issues and crisis calmly and effectively
  • Ability to represent UWCM in a professional manner
  • Manage volunteers effectively and appropriately
  • Many high level corporate leaders as well as individual donors and volunteers
  • Demonstrates leadership, critical thinking and creativity; excellent verbal and written communication skills; strong interpersonal skills, customer focus, teamwork and bench strength in managing volunteers
  • Excellent strategic thinking and problem-solving skills, with attention to detail and follow through
  • Is self-motivated, achievement-oriented and proactive; shows initiative and enthusiasm while demonstrating maturity and uncompromising responsibility, courage and self-confidence
  • Has integrity; is committed to ethical conduct and UW’s mission. Is caring with sound judgment
  • Pursues continuous learning & self-mastery; analyzing strengths/weaknesses & planning for growth
  • Is inclusive – networks and partners with a broad and diverse group of stakeholders

INTERACTION: (Internal and external)

  • Externally with donors, staff members of profit and not for profit businesses and government agencies, the public, community leaders, educators, elected officials and media representatives
  • CEOs, executive teams and volunteers
  • Mid-level and senior management from companies and organizations (Campaign Coordinators and Campaign Committees)
  • Agency Representatives

QUALIFICATIONS AND REQUIREMENTS:

Required:  (education, years of experience, special skills, etc.)

Requires a Bachelor’s degree and at least 5 years experience in relationship management and development related fields.  Excellent writing and verbal communication.  Stellar customer service and follow up.

Proficiency in computer-based information systems is also required.  The ideal candidate will enjoy working in a fast-paced environment and flexible environment.

Note: Position requires a flexible schedule that includes both day & evening work

TO APPLY: 

Interested candidates should send their resume along with your salary requirements to hrrecruiting@uwcm.org. No phone calls, please!

INTERN, MARKETING 

UNITED WAY PROFILE: 

United Way of Central Maryland fights for the education, financial stability and health of every person in every community across central Maryland. But we are more than the fundraisers. We are the hand raisers. The game changers. We have the expertise, the partnerships, the resources and the moxie to drive the change we all want to see. Now, all we need is YOU. 

We don’t claim to know all the answers. But what we do know is that when we bring together the brightest and best in our community — volunteers, donors, businesses, corporations, nonprofits and other partners — we can take on the impossible and make the change that is needed possible. We invite you to join us. United we fight. Untied we win.  

POSITION SUMMARY STATEMENT: 

United Way of Central Maryland is seeking an enthusiastic, creative, and dependable marketing intern to support our marketing and communications team with a heavy focus on digital marketing. In this position, you will support the launch of key digital initiatives and launches, as well as implement and deploy marketing content through our website, social media channels, and email. Through this internship, you will gain hands-on experience using digital tools such as WordPress, Salesforce, Microsoft Dynamics and MobileCause. There are also opportunities to write content, create digital assets, and assist in the management of marketing projects. 

All of your efforts will help drive brand awareness, volunteer and donor engagement, and new volunteer and donor acquisition.  

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES, BUT ARE NOT LIMITED TO: 

You’re a graduate student, recent graduate, junior or senior in college looking for real-world marketing experience. You want to actually dothe work and see it impact the business, not just learn about it. You’re not afraid to speak up and share your ideas. You’re available 15-20 hours over 2-3 days a week to work from our Baltimore City office.

You have experience using, or a willingness to learn, multiple digital platforms spanning Wordpress, Google Analytics, Salesforce, Microsoft Dynamics and every social media channel.   

You will provide direct support to full-service Marketing staff in the following areas, as well as other areas of Marketing when needed:  

Email  

  • Set up templates and deploy emails for donor communications, newsletters, events etc.
  • Analyze email marketing performance, including open rates, click through rates, etc.
  • Generate segmentation lists within the CRM and deploy emails to those lists
  • Troubleshoot issues related to email sends, bounces and delivery
  • Email subscription administration (importing sign ups to CRM, subscription pages, removing manual unsubscribe requests)
  • Manage Live.United@uwcm.org email box (email replies and unsubscribes)  

Events/Fundraising/Web 

  • Build webpages for volunteer events, update and manage events calendar  
  • Build webpages and landing pages for events with necessary attendee information and other details  
  • Set up crowdfunding webpages and online donation forms using MobileCause  
  • Troubleshoot issues with attendees, donors and staff  
  • Organize Walk-A-Mile event materials   

 Content 

  • May assist in the writing, editing, and proofreading of marketing content, including blog posts, web pages, social media, and print materials. 
  • Optimize and resize digital graphics 
  • Help collect digital metrics for use in analytics reports 
  • Assist in the monitoring of social channels  
  • Other assignments as requested by the marketing team 
  • Track links back to our website and reaches out to referring websites 
  • Assist with editorial content calendar creation and management  
  • Bring new ideas for social content, contests, channels, etc.  

QUALIFICATIONS AND REQUIREMENTS: 

  • Current college or graduate student or recent graduate preferred 
  • Previous technical experience with websites and professional social media experience preferred 
  • Basic proficiency with Photoshop or comparable photo editing software 
  • Strong writing skills, both written and verbal 
  • Strong attention to detail 
  • Strong knowledge of Facebook, Twitter, and LinkedIn for a business or organization 
  • Take initiative without constant supervision 
  • Easily adapt to rapidly changing environment and demands 

 

TO APPLY: 

Interested candidates should send their resume to Renee Beck (renee.beck@uwcm.org). Please, no phone calls.



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For more than 90 years, United Way of Central Maryland has been improving lives in the communities it serves: Anne Arundel County, Baltimore City, Baltimore County, Carroll County, Harford County and Howard County, Maryland.

United Way of Central Maryland is a 501(c)(3) tax exempt organization! | Tax ID: 52-0591543

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