Lead Case Manager for Baltimore City Eviction Relocation Program
POSITION SUMMARY STATEMENT:
The Lead Case Manager for the Baltimore City Eviction Relocation Program is responsible for coordinating the efforts of a team of case managers as well as providing supervision to interns from the University of Maryland School of Social Work. The focus of the whole team will be to accept referrals from the Baltimore City Community Action Partnership (BCCAP) for households who are in need of relocation assistance as a result of pending eviction. Relocation services include: helping clients locate new units; assisting with the application process; submitting requests for funds to pay first month’s rent and security deposits; coordinating movers or moving assistance; and helping the households to obtain proper furnishings. The Lead Case Manager will have some client-facing responsibilities, such as troubleshooting difficult cases or working with households with special needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:
80% Coordinate the Baltimore City Eviction Relocation Program. Oversee the referral process for accepting referrals from BCCAP. Ensure that cases are being assigned to case managers depending on their caseloads. Provide supervision to MSW interns from the University of Maryland School of Social Work. Monitor record keeping and compliance for the team members. Ensure that performance goals and benchmarks are being met. Ensure that the program is meeting the stated goals of the grant agreement and contracts. Liaison with government officials and agencies to improve program performance and coordinate system response. Troubleshoot complicated client cases. Please note that the Lead Case Manager will have their own caseload as well, although it will be a small number of cases per month.
10% Participate in strategic planning at the City-level. Attend relevant meetings and information sessions. Liaison with other UWCM partners in the housing space.
10% Time spent on administrative responsibilities, including internal team meetings, UWCM staff meetings, regular supervision, payroll and attendance documentation, and tracking hours for grants billing.
ACCOUNTABILITY: In order to be successful in this job, the Lead Case Manager must consistently demonstrate competency in:
Oral and written communication.
Knowledge of the human service delivery system.
Interpersonal skills: Must be able to treat clients with respect and courtesy and create an atmosphere of acceptance. Must develop and maintain effective working relationships with service providers.
Client service delivery skills, including the ability to:
- interview clients and assess needs using active listening skills;
- effectively use the computer to research resources and report data;
- able to make independent decisions using good judgment;
- employ problem solving techniques when appropriate; and
- exercise decision making and crisis intervention skills to manage emergency situations effectively.
Interacts with client families, health and human service providers, government agencies, landlords, other UWCM staff and volunteers and business representatives. Represents United Way of Central Maryland at community and business events.
QUALIFICATIONS AND REQUIREMENTS:
Requires a LCSW or LMSW degree and at least 5 years of related experience. Experience working in an urban setting desired. Experience managing budgets is required. Experience in professional relationship management across organizations is required. Computer literacy required. Familiarity with CAP60 or other case management software, including HMIS, is strongly preferred.
Abilities/Skills: Ability to express ideas clearly to individuals and groups in oral discussions. Ability to deliver information appropriate to target audience. Ability to communicate and empathize with individuals of diverse backgrounds. Ability to write in a manner that is clear, concise and grammatically correct. Ability to make independent decisions using good judgment. Spanish language proficiency is strongly preferred.
PHYSICAL DEMANDS: (sitting, standing, lifting, etc)
The employee is primarily seated while performing the duties of the position at UWCM. Due to the situation with COVID, all work is conducted virtually from home. The hands are regularly used to write, type, keypunch and handle or feel small controls and objects. The employee must frequently talk and listen. Weights of up to 25 pounds occur (i.e. laptop computer, heavy files, computer reports, computer terminals or other regular office equipment.) Requirements may be modified to accommodate individuals with disabilities.
Commensurate with experience and qualifications. Please note that this position is grant funded.