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211 Database Curator

POSITION SUMMARY STATEMENT:

To assist Community Resource Database Administrator in developing and assuring the accuracy, consistency and integrity of an up-to-date, comprehensive database of community resources for Marylanders. Provides public education on area health and human services.

ESSENTIAL DUTIES AND RESPONSIBILITIES includes, but are not limited to:

  • Synthesizes resource information gathered from interviews with health and human service providers, brochures and other sources into accurate, concise, objectively written descriptions for resource database. Proofreads and edits service descriptions in accordance with set guidelines for style and content. Regularly solicits input from Community Resource Specialists, Impact Strategies Division staff, and external customers on use of database and resource needs, and recommends changes in keywords, taxonomy, and resources in accordance with users’ needs. Works with Community Resource Database Administrator to refine organization of database to ensure that resource information is easily retrievable.
  • Contacts health and human service agencies by phone, electronically, or by mail to update information in resource database or research new resources for inclusion in database. Develops and maintains effective working relationships with service providers.

Database Development and Maintenance

  • Contacts health and human service agencies by phone, electronically, or by mail to update information in resource database or research new resources for inclusion in database. Develops and maintains effective working relationships with service providers. Synthesizes resource information gathered from interviews with health and human service providers, brochures and other sources into accurate, concise, objectively written descriptions for resource database. Proofreads and edits service descriptions in accordance with set guidelines for style and content. Regularly solicits input from Community Resource Specialists, Impact Strategies Division staff, and external customers on use of database and resource needs, and recommends changes in keywords, taxonomy, and resources in accordance with users’ needs. Works with Community Resource Database Administrator to refine organization of database to ensure that resource information is easily retrievable.
  • At request of Community Resource Database Administrator, provides technical assistance and training to internal and external customers on using resource database and direction to Community Resource Specialists on updating and developing service descriptions. Remains informed about iCarol software through contact with participation in users group.

Technical Assistance:

  • At request of Community Resource Database Administrator, provides technical assistance and training to internal and external customers on using resource database and direction to Community Resource Specialists on updating and developing service descriptions. Remains informed about I&R software vendors (Charity Logic/iCarol) through participation in webinars, user groups, and trainings.
  • Participates on select Impact Strategies Division committees as assigned to provide expert information on resources. Collects and disseminates data on resources as needed to support UWCM’s public policy/community impact activities. Networks with community service providers to promote resource database and to coordinate efforts to update resource information. Supports UWCM campaign through public speaking as needed.

Work Group Liaison/Public Presentation:

  • Serves on internal and external committees as expert on content, structure and technical systems of 2-1-1 MD resource database. Ensures that 2-1-1 Maryland’s resource data are shared with IS in the format needed for various data systems. Collects and disseminates data on community resources as needed to support UWCM’s public policy/community impact activities. Networks with community service providers to promote resource database and to coordinate efforts to update resource information. Supports UWCM campaign through public speaking as needed.
  • Provides back-up support to information lines as needed.

ACCOUNTABILITY:

  • In order to be successful in this job the Database Curator must consistently demonstrate competency in:
  • Knowledge of health and human services delivery and terminology.
  • Knowledge of the principles and practices of information and referral.
  • Use of iCarol to locate resources, produce statistical reports, and troubleshoot technical issues.
  • Writing, proofreading and editing.
  • Analytical, conceptual and decision-making skills.
  • Communicating effectively with internal and external customers.

INTERACTION:

United Way of Central Maryland staff and volunteers. Health and human service providers and community resources staff in other I and R centers nationwide.

QUALIFICATIONS AND REQUIREMENTS:

Required: (Education, years of experience, special skills.)

  • Bachelor’s degree in Social Work, Human Services, Library Science or related field with at least 1 year of experience in a human service organization. Computer literacy and knowledge of human service delivery system.

Abilities/Skills:

(i.e. ability to empathize, initiative, self-confidence, customer focus, drive to achieve, teamwork, leadership, etc.)

  • Self-management skills—ability to work independently on projects with attention to detail.
  • Excellent oral and written communication skills.
  • Excellent organizational skills.
  • Knowledge of programs, services and resources available in the community and demonstrated ability to explain an agency’s purpose, programs, and operations.
  • Ability to establish and maintain effective working relationships with representatives of government programs, representatives of private organizations, and community groups.
  • Ability to manage and prioritize multiple projects and priorities well.
  • Strong computer skills including Excel spreadsheet development, working with the entire Microsoft Office® Suite, and software.
  • Excellent analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
  • Public presentation skills.

PHYSICAL DEMANDS: (sitting, standing, lifting, etc)

The employee is primarily seated while performing the duties of the position. Occasional walking or standing and interaction with personnel located in other parts of the building are also necessary. The hands are regularly used to write, type, keypunch and handle or feel small
controls and objects. The employee must frequently talk and listen. Weights of up to 25 pounds may occur (i.e. heavy files, computer reports, computer terminals or other regular office
equipment). Requirements may be modified to accommodate individuals with disabilities.

TO APPLY:

Interested candidates should submit a cover letter and resume via email to:
United Way of Central Maryland
Attention: Human Resources
1800 Washington Boulevard, Suite 340
Baltimore, MD 21230
Email: hrrecruiting@uwcm.org

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