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Accounts Receivable Specialist

POSITION SUMMARY STATEMENT

This position is responsible for properly coding incoming payments to be applied to donor/company’s account and Campaign Envelope processing.

ESSENTIAL DUTIES AND RESPONSIBILITIES

50% Payment Coding

  • Accurately and timely coding/processing of pledge payments. Analyze and research accounts in UWCM’s accounting system to determine proper coding.
  • Review all unidentifiable payments with supervisor for resolution.
  • Forwarding payments to appropriate Staff Members when no matching pledge is in our system.
  • Serves as backup for weekly/monthly credit card processing.
  • Serves as backup for ZOHO customer service inquiries.
  • Serves as backup for monthly pledge/statement reminder mailings.
  • Ensure processes and procedures are followed and updated ongoing to ensure high level of accuracy, efficiency, and timeliness.

40% Campaign Envelope Processing

  • Proofing and closing of campaign envelope transactions.
  • Perform data entry of campaign envelope transactions.
  • Work with other staff member to confirm envelope contents
  • Ensure processes and procedures are followed and updated ongoing to ensure high level of accuracy, efficiency, and timeliness.

10% Customer Service

  • Respond to all requests and inquiries in a professional manner within one business day. Research the problem and make appropriate adjustments/corrections to successfully resolve the problem. Follow-up should be made at least every 48 hours until the issue is resolved.

ACCOUNTABILITIES (how you know you’re successful)

All work is completed within 10 working days of receipt. All work for the month is wrapped up by the 15th of the following month, ensuring accuracy in month-end reporting and reconciliation work performed by the Finance Team. All work must be entered at 99.99% accuracy.

INTERACTION

Establishes and maintains relationships with UWCM staff, contributors, company representatives, , external service providers, banking representatives and vendors

QUALIFICATIONS AND REQUIREMENTS

  • AA Degree in Accounting or (3) years accounts receivable/other relevant work experience.
  • Must possess outstanding Microsoft Excel skills. Skills must include the ability to utilize formulas and perform functions such as vlookup, conditional formatting , concatenate
  • Meticulous attention to detail
  • Strong analytical and organizational skills
  • Must be able to manage multiple tasks and prioritize work
  • Must be time sensitive and able to meet deadlines
  • Demonstrated proactive and creative problem solving
  • Strong interpersonal skills
  • Must possess excellent customer service and follow through
  • Very good verbal and written communication including proper grammar, spelling and punctuation
  • Must be a highly motivated self-starter who takes initiative and follows all assignments through to completion within established timelines
  • Must work well under pressure

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The employee must frequently talk and hear.

Weights of up to 25 pounds are occasionally lifted. There is extensive use of a computer. Employee is primarily seated while performing the duties of the position.

TO APPLY:

Interested candidates should submit a cover letter and resume via email to:
United Way of Central Maryland
Attention: Human Resources
1800 Washington Boulevard, Suite 340
Baltimore, MD 21230
Email: hrrecruiting@uwcm.org


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