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Economic Advancement Case Manager

United Way of Central Maryland's SNAP Employment and Training contract seeks to connect, enroll, guide and support SNAP eligible recipients to education and employment training. Anticipated outcomes are that previously unemployed and underemployed individuals are empowered to succeed in their careers with compensation that provides family sustaining wages and benefits. 

Position Summary: Under the direction of the Associate Vice President, Public Policy and Employment, the Case Manager provides intake assessments, case management, counseling, and other support services to program participants in Impact Strategies Workforce Development programs as required to satisfy grant standards. 


90% Case Management

  • Coordinate and provide care that is safe, timely, effective, efficient, equitable, and participant-centered
  • Help participants achieve wellness and autonomy 
  • Provide pre- and post-employment placement coaching 
  • Assist the participants with the development of professional goals and objectives 
  • Conduct job readiness training and support 
  • Lead participants in developing Individual Employment Plan (IEP) which addresses potential barriers to employment and how to overcome them 
  • Consult with other staff to promote participant goals and career related needs
  • Monitor and record participant progress in the Maryland Workforce Exchange System to ensure that goals and objectives are met 
  • Every 90 days review the participant IEP to keep participant focus on career pathways 
  • Prepare and maintain hard copy case files, including documentation such as personal and eligibility information, services provided, and contacts, etc. 
  • Refer participants to appropriate resources and support agencies as needed
  • Maintain detailed case notes and case files denoting the contact with participants, progress toward goals, and referrals for services and relevant correspondences
  • Manage crisis situations so that support, direction and referrals are in order and appropriate to the crisis at hand 
  • Provide short term, solution focused counseling and psycho social assessments as needed 
  • Run group sessions to assist participants with building inter-personal/relational power relationship skills (soft skills generally)
  • Complete reports according to UWCM and state requirements 
  • Work with NASW ethical and confidentiality standards 
  • Provide weekly pre-release/post-release case management sessions to establish a discharge plan 

10% Administrative 

  • Work with UWCM team and other stakeholders to develop and maintain administrative documents and procedures 
  • Assist with collecting and tracking outcomes and reporting on program performance measurements 


In order to be successful in this job, the case manager must consistently demonstrate competency in:

Oral and written communication 

Knowledge of the human delivery service system 

Interpersonal skills: Must be able to treat everyone with respect and courtesy and create an atmosphere of acceptance. Must develop and maintain effective working relationship with staff, participants, employers, and other service providers. 

Participant service delivery skills, including the ability to: 

  • Interview applicants and access needs;
  • Work with eligible participants to establish and achieve their goals; 
  • Support team in maintaining a goal-directed, strength-based focus;
  • Identify and address mental health needs of participants; 
  • Effectively use the computer to research resources and report data; 
  • Make independent decisions using good judgement; employ problem solving techniques when appropriate; and exercise decision making and crisis intervention skills to manage emergency situations effectively 


Interacts with Ben Center staff, program participants, program partners, employers and other health and human service providers, UWCM staff, community members, volunteers, and donors. May represent UWCM at community and business events. 


Licensed Certified Social Works (LCSW preferred)

Minimum of Bachelor's degree required 


Computer literacy required. Must possess a working vehicle, valid driver's license and valid/adequate automobile insurance. 


Ability to express ideas clearly to individuals and groups in oral discussions. Ability to deliver information appropriate to target audience. Ability to communicate and empathize with individuals of diverse backgrounds. Ability to write in a manner that is clear, concise and grammatically correct.

  • Ability to make independent decisions using good judgement 
  • Strong organization and time management skills 
  • Conflict resolution and negotiating skills 
  • Cultural sensitivity 
  • Innovative approach to program development/enhancement 
  • Flexibility in hours worked 


(Sitting, standing, lifting, etc.)

The employee is primarily seated while performing the duties of the position at UWCM. The person may be mobile throughout the day. While offsite from UWCM, the person will be walking of standing as well as sitting for long periods of time in meetings or appointments with clients. While onsite at UWCM, the person will occasionally walk and stand and interact with personnel located in other parts of the building is also necessary. The hands are regularly used to write, type, keypunch, and handle or feel small controls and objects. The employee must frequently talk and listen. Weights up to 25 pounds occur (i.e. laptop computer, heavy files, computer reports, computer terminals, or other regular office equipment.) Requirements may be modified to accommodate individuals with disabilities. 


Interested candidates should submit a cover letter and resume via email to:

United Way of Central Maryland
Attention: Human Resources
1800 Washington Boulevard, Suite 340
Baltimore, MD 21230


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