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STEP Program, Data Manager
POSITION SUMMARY STATEMENT
The Strategic Targeting Eviction Prevention (STEP) Program has become a leading model across the state for providing rental assistance to stop evictions for vulnerable households. The program works with landlords to provide bulk rent relief for many households at once. The Data Manager will ensure that the program is following all data and reporting requirements to meet the needs of funders and stakeholders. Duties of the Data Manager include:
- Manage the entire monthly reporting submission process for each STEP jurisdiction to state and local funders in timely manner
- Work with STEP program directions to ensure data is being entered and collected accurately and efficiently
- Liaison with funders to ensure reporting guidelines are being met
- Enforcing data collection quality controls
- Manage all data for the program which could include tasks such as tracking trends and pulling relevant data for stakeholders
- Track spending on each STEP grant
- Track throughput data from the entire STEP team to ensure we are moving money as quickly as possible while maintaining adequate fraud-prevention safeguards
- Work with landlords to fill in any missing information from datasets, as needed
The entire mission of the STEP Program is to move money quickly and efficiently to address the ongoing evictions crisis with targeted rental assistance, and the Data Manager's role is to ensure the data collected through this process meets quality standards to submit grant reports in a timely manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
include, but are not limited to:
40% - Compile and analyze program data on an ongoing basis: program teams are regularly producing data related to applications for assistance, and the Data Manager will be in charge of making sure that process is functioning and scrubbing data as it comes in.
40% Prepare and submit reporting: program grants require monthly and quarterly reporting as needed.
10% Work with other divisions, such as Grants, Marketing, etc. to provide data as needed.
10% Time regularly spent on administrative duties, including internal team meetings, UWCM staff meetings, regular supervision, payroll and attendance documentation, and tracking hours for grants billing.
In order to be successful in this job, the STEP Data Manger must consistently demonstrate competency in:
Extensive experience with spreadsheets (e.g. Excel) and online systems (e.g. Zoom)
Oral and written communication
Accounting best practices and record keeping
Knowledge of the human service delivery system
Interpersonal skills: Must be able to treat clients with respect and courtesy and create an atmosphere of acceptance. Must develop and maintain effective working relationships with service providers.
Client service delivery skills, including the ability to:
- Interview clients and assess needs using active listening skills;
- Effectively use the computer to research resources and report data;
- Able to make independent decisions using good judgement;
- Employ problem solving techniques when appropriate; and
- Exercise decision making and crisis intervention skills to manage emergency situations effectively
Interacts with client families, health and human service providers, government agencies, landlords, other UWCM staff and volunteers and business representatives. Represents United Way of Central Maryland at community and business events.
QUALIFICATIONS AND REQUIREMENTS
Minimum of 3 years progressive experience in grant management or data management. Experience with government grants strongly preferred. Bachelor's degree is required. An advanced degree in a field such as Nonprofit Management, Human Services, Accounting, or other related field is preferred. Experience in professional relationship management across organizations is required. Computer literacy is required. A brief computer capabilities test will be administered as part of the interview process in order to demonstrate competency with Excel and remote/virtual systems.
Abilities/Skills: Ability to express ideas clearly to individuals and groups in oral discussions. Ability to deliver information appropriate to target audience. Ability to communicate and empathize with individuals of diverse backgrounds. Ability to write in a manner that is clear, concise and grammatically correct. Ability to make independent decisions using good judgement.
(Sitting, standing, lifting, etc)
Most of this position is remote/virtual due to the ongoing COVID crisis. The employee is primarily seated while performing the duties of this position at UWCM. Due to the situation with COVID, all work is conducted virtually from home. The hands are regularly used to write, type, keypunch and handle or feel small controls and objects. The employee must frequently talk and listen. Weights of up to 25 pounds occur (i.e. laptop computer, heavy files, computer reports, computer terminals or other regular office equipment.) Requirements may be modified to accommodate individuals with disabilities.
Commensurate with experience and qualifications. Please not that this position is grant funded.
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